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You will have to turn it on (default keyboard shortcut is "G") and get close enough so they can start following you again.
Did you find something to fix that bug ?
Nope. its a bug that they haven't found yet or people aint having it. I still get it every so often, specially if I have to jump over something
Can you provide screen shots?
I have similar behavior in some areas and in a few jumps. But it is easy enough to manage.
When this happens to me, I hit G to ungroup everyone, and then hit G again immediately to regroup. It snaps Shadowheart out of her daze and she comes running.
There will be times that one of your characters just can't jump as far as the others and you may need to temporarily leave them behind or go back to camp unless you've got Laezel to psychically enhance them or a Dimension Door or something.