Download Reset Warning and Information

[アンジェル]

An Issue?

So yeah, it is a legitimate worry that when you are still downloading the game, and you have to pause the download, it will reset your entire download.

Recommendation: keep downloading until it is finished or deal with it - though I am uncertain if it finishes properly to begin with.

How it looks like?

Normally a games has several version over multiple deposts identified by multiple manifests.
Or: on the Steam download server there are multiple versions of a game which allows beta branches, and even rollback to older versions via specific console commands.

in the case of Baldur's Gate 3 it looks like, on first glance - I am no developer nor publisher of this game, mind you - that for the hotfix update the responsible ones simply replaced the one and single version of the game with the updated version.

No multiple versions. Just one blatant replaced files.

So your ongoing download is basically accessing the file from Steam cache. Once you pause your download, the cache on the server's side will eliminated -> Steam sees that the files have changed -> it starts the download completely anew

How to move on?

I cannot tell for certain since I cannot forsee the next hotfix/update to be released. There is currently an official statement lacking on the matter, presumably the responsible ones do are not aware of the issue to begin. I recommend those who are affected to contact Larian support as soon as possible, as only enough direct feedback can alarm the support agents of the issue appropiately.

Weekend is about to start and with luck you have circa 48-60 hours of time to download without having to expect another patch/fix which might reset the download.

If that is not enough -> Larian support

An unconventional alternative would be to refund the game here and try acquiring the GOG.com version. For the first time the typical delays in updates of the offline installers became a lucky boon for those who might be affected.

I wish you luck and happy adventuring!

Workaround found

Special thanks @Lord Silwith IVxPrompto who shared an important hint they found to provide affected players with a workaround. Even while the success rate is not 100%, depending on unkown factors (yet), it turned out still to be very helpful for this case. Thanks for sharing!

Originally posted by Lord Silwith IVxPrompto:

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

More Special Thanks

Also many thanks towards those who shared valuable feedback on the workaround and helped reporting the issue to Larian using the link provided by Shrimpdealer

Originally posted by Shrimpdealer:

Originally posted by Jekko:

any way to report this to Larian?

There is a link for feedback in Hotfix patchnotes.
https://larian.com/support/baldur-s-gate-3#modal

Let us hope for the best, that this issue is a one-time-of-its-kind!

[Shrimpdealer]

30 hours wasted, I just hope someone from Larian will see this post and will not do this again in the next update, this is a ridiculously amateurish mistake.

[アンジェル]

Originally posted by Shrimpdealer:

30 hours wasted, I just hope someone from Larian will see this post and will not do this again in the next update, this is a ridiculously amateurish mistake.

I agree that it is highly unusual. Even if to take it as an accident, it is significant enough that Larian should not only take note but offer an apology for various reasons.

[Derman]

one of the issue is that some people have used all of their connections to dl the game and can't do it again before next month.. There is no option ? (ive finished the install but still gone)

[アンジェル]

Originally posted by Derman:

one of the issue is that some people have used all of their connections to dl the game and can't do it again before next month.. There is no option ? (ive finished the install but still gone)

I know that problem very well.
That is why I think Larian should apology, because it is no trivial matter.
Not everyone has access to good internet.

[Shrimpdealer]

With how fast this Steam board is moving, it's highly unlikely it will be seen by Larian employee, so I highly encourage everyone who sees this to reach Larian support directly asap, if it concerns you.

[アンジェル]

Originally posted by Shrimpdealer:

With how fast this Steam board is moving, it's highly unlikely it will be seen by Larian employee, so I highly encourage everyone who sees this to reach Larian support directly asap, if it concerns you.

I made an extra thread within the feedback subsection and the news thread (post). But yeah, contacting Larian support and having a support ticket at hand is the most effective way to go.

Probably, whether good or bad, we will not hear anything about it until Monday afternoon GMT.

[Jangofett160]

I Just swapped servers to try to get a faster download like people suggested. I had 12 hours left and started downloading right when it came out, and now it reset and im back to square one. 36 hours till I can finish downloading

[アンジェル]

Originally posted by Jangofett160:

I Just swapped servers to try to get a faster download like people suggested. I had 12 hours left and started downloading right when it came out, and now it reset and im back to square one. 36 hours till I can finish downloading

That sucks. Since you wanted to speed it up, and not prolong the wait time, especially.

Especially since it is impossible to foresee, as it is simply not how it is usually handled by publishers. On that note: probably rollbacks will be not possible either via Steam as it usually is with other games. Point again for GOG.com, I guess? And that while in the past having the GOG.com version was always being having a disadvantage for missing and late patches.

[ez game ez life]

27 hours lost due steam's incapacity

[Lord Silwith IVxPrompto]

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

[アンジェル]

Originally posted by Lord Silwith IVxPrompto:

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

I marked your post for better visibility for everyone.

Please keep us updated if it actually works, with you being able to play the game properly once the download is finished. I wish you best of luck and thanks for sharing!

[Dadaph]

Originally posted by Lord Silwith IVxPrompto:

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

Googled and tried this earlier.
Glad it worked for you, but it did not work for me.

[アンジェル]

Originally posted by Dadaph:

Originally posted by Lord Silwith IVxPrompto:

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

Googled and tried this earlier.
Glad it worked for you, but it did not work for me.

And the post is unmarked.

@Lord Silwith IVxPrompto
I hope wholeheartedly that the workaround works for you - for now I have unmarked the post since I do not want to risk that people might lose more time on a broken download, until the workaround you have found can be confirmed. Thank you for your understanding and thanks again for sharing!

@Dadaph
Thank you too for your quick feedback!

[Dad]

Originally posted by Lord Silwith IVxPrompto:

https://steamcommunity.com/app/208650/discussions/0/594821545181748202/

Had the problem and that solution actually seem to work for me, dunno how its with others *shrug*
But yeah, pretty big problem for people with suboptimal internet speeds, 100+ gb isnt small for some.

I gave it a shot. I found some files in C:\Program Files (x86)\Steam\steamapps\downloading\1086940 that seemed to be Baldur's Gate files. I copied them direct to the Baldur's Gate folder in Steam. Restarted Steam. Still starting from 0%. Thanks for the glimmer of hope, though. Hope this works for someone else. However, I have a suspicion - I think maybe since I tried to restart my download before, perhaps it "overwrote" the file and is just giving me the progress I had when I last tried. I'm going to leave the download on tonight. (Starting the download created new files in the aforementioned file path). Tomorrow I'm going to copy them when I have to reconnect and I'll see if it works. Will report back tomorrow morning.

[Jekko]

any way to report this to Larian?