DXGI_ERROR_DEVICE_REMOVED

[Ronnoc Yad]

This DXGI_ERROR_DEVICE_REMOVED crash to desktop is happening with Vulcan and Dx11 played for a solid 4 hours and now it happens every 10 minuets.

Windows 10 is up to date and I have re installed the latest GPU driver. and I have validated the game files twice.

This is the only game I am having this error with. And I have tried turning down the settings as well. And I closed steam overlay.

Really frustrating.

Edit: after doing a sfc/scannow and a clean install of my GPU drivers the game ran smoothly for 3 hours then cashed again

This is the error that I keep getting and I have run scannow again and it doesn't find anything now and have tried everything possible for my laptop listed so far in the comments. I am crashing every 2-3 hours

Error in event viewer:
\Device\Video7
Error occurred on GPUID: 100

Update (8/2/2023) I know as many of you also have tickets with Larian as well but I have had no response to my ticket in more than a week now which is frustrating.

Update (9/3/2023) I played for the longest stretch yet just over 12ish hours in 2 hour bits here and there. But crashed again so problem is still active for me.

Update (9/20/2024) Little over a year later! I never did get the issue fixed for myself, but seems a few folks had luck following post #44. I actually built a new PC about 6 months after initially posting. Thankfully the error didn't follow me on to my new system!

[Schadenfreude]

Unseat and then reseat your GPU and your RAM. If you have a newer card (30 series or 40 series) make sure you are using a brace or support arm for the card as well as it will continue to be pulled on by the weight of the card.

[Mister Magician]

Originally posted by Schadenfreude:

Unseat and then reseat your GPU and your RAM. If you have a newer card (30 series or 40 series) make sure you are using a brace or support arm for the card as well as it will continue to be pulled on by the weight of the card.

Why would that only be a problem on this game?

[sparkymarky]

Having this same issue. Only in this game, and on a laptop, so don't think it would be related to how the GPU/RAM is resting inside...

[The HR Department]

Try updating your GPU drivers, and/or running a Windows system health check (presuming you're using Windows, of course). Using the command "sfc /scannow" in a console with admin rights picked up errors on my system after experiencing some crashes. Don't know if they're related to the game installing, or if it's just Windows downloading corrupted files onto my system.

[Yakito]

I'd actually do a completely fresh install of the drivers. Get rid of the old ones properly first.

[Oversoul]

My girlfriend has the same problem. The early access worked fine but the release version does not. If anyone has a solution it would be great.

we tested:
1) delete savefiles and game like the developer posted
2) run as admin
3) turn off the steam overlay
4) gpu driver update
5) verify files
still not working

[Ronnoc Yad]

Originally posted by Schadenfreude:

Unseat and then reseat your GPU and your RAM. If you have a newer card (30 series or 40 series) make sure you are using a brace or support arm for the card as well as it will continue to be pulled on by the weight of the card.

I am running it on a laptop and its only this game with this error. Supper frustrating thats for sure.

[Kai]

Originally posted by Schadenfreude:

Unseat and then reseat your GPU and your RAM. If you have a newer card (30 series or 40 series) make sure you are using a brace or support arm for the card as well as it will continue to be pulled on by the weight of the card.

Nope, you don't really understand that error message.

DXGI_ERROR_DEVICE_REMOVED --- Simply means that the driver has hung and the OS shut it down.

GPU has a thing called 'timing out' when either the hardware's firmware, or the driver (software side) is unresponsive.

And GPU times out, when they go unstable from whatever operations they are doing, which is too high or too low voltage to clock speeds or temps are too hot, or too much power for the workload for it to handle.

And guess what? Firmwares are likely coded to automatically timed out if the response time is longer than 200 or 300ms in latency.

You know when your FPS plummets to 0 for like half a second or such, your GPU can stall because you undervolted it too far and it's tripping over itself.

Originally posted by sparkymarky:

Having this same issue. Only in this game, and on a laptop, so don't think it would be related to how the GPU/RAM is resting inside...

It's a software issue then. It's possible that the Graphics Drivers are corrupt or the specs on your GPU is a little too unstable due to overclocking. Stalling can happen if not enough power can be provided to the GPU module too.

[Shibe]

https://learn.microsoft.com/en-us/windows/win32/direct3ddxgi/dxgi-error

I'm not sure what else can be said about this error. DirectX is straight up telling you you're getting a removed device error.

It does not matter that this is the 'only' game that does it, you'll have to ensure that your GPU is not unstable.

https://learn.microsoft.com/en-us/windows/uwp/gaming/handling-device-lost-scenarios

There is also mention of 'system changes from a power-saving graphics adapter to a performance graphics adapter'. Especially for laptop users, try force use of dedicated GPU or maximum performance mode so it doesn't go into power saving or otherwise.

[Kai]

Originally posted by Oversoul:

My girlfriend has the same problem. The early access worked fine but the release version does not. If anyone has a solution it would be great.

we tested:
1) delete savefiles and game like the developer posted
2) run as admin
3) turn off the steam overlay
4) gpu driver update
5) verify files
still not working

6) Reformat your Windows OS and reinstall the drivers and everything to eliminate the chances of a OS corruption.

But chances are when you reinstall your drivers, DO use DDU (Display Driver Uninstaller) application you can download to cleanly remove all GPU drivers from the computer so you can install a fresh clean driver that is up to date and not likely corrupted.

The reason is, when you use your computer and it crashes or BSOD (Windows 10 doesn't show blue screen anymore, it just simply resets your PC the hard way, or resets your GPU driver which closes your game immediately) your OS file integrity can be corrupted little by little because of read and write operations that is suddenly stopped, cutting it off midway.

[Oversoul]

Originally posted by Kai:

Originally posted by Oversoul:

My girlfriend has the same problem. The early access worked fine but the release version does not. If anyone has a solution it would be great.

we tested:
1) delete savefiles and game like the developer posted
2) run as admin
3) turn off the steam overlay
4) gpu driver update
5) verify files
still not working

6) Reformat your Windows OS and reinstall the drivers and everything to eliminate the chances of a OS corruption.

But chances are when you reinstall your drivers, DO use DDU (Display Driver Uninstaller) application you can download to cleanly remove all GPU drivers from the computer so you can install a fresh clean driver that is up to date and not likely corrupted.

The reason is, when you use your computer and it crashes or BSOD (Windows 10 doesn't show blue screen anymore, it just simply resets your PC the hard way, or resets your GPU driver which closes your game immediately) your OS file integrity can be corrupted little by little because of read and write operations that is suddenly stopped, cutting it off midway.

So if yesterday it worked with early access and the only thing that changed is the new bg3 version. why should it be a problem with the driver or windows?

[Mister Magician]

Just confirmed other games work just fine, it's just this (Thank God!).

[Mister Magician]

Uh oh, it's started to happen in other games now.

[Shibe]

Originally posted by Mister Magician:

Just confirmed other games work just fine, it's just this (Thank God!).

As mentioned above it's irrelevant. DirectX is crashing with that error, not the game.

You can try raising the TDR limit, but this is just a bandaid especially if the issue persists and the timeout ends up longer than your new limit.

Again, try force max performance mode or with nvidia you can enable DEBUG mode in the control panel. Laptop users try to disable the IGPU and force use of your dedicated GPU instead.

[Пятнистая Рысявка]

Originally posted by Schadenfreude:

Unseat and then reseat your GPU and your RAM. If you have a newer card (30 series or 40 series) make sure you are using a brace or support arm for the card as well as it will continue to be pulled on by the weight of the card.

Wtf are you talking about lmao