Frequently Asked Support Questions

[theotowngame]

Welcome to the Frequently Asked Support Questions. Here we condensed the most commonly asked questions and their respective answers into a short list.

• I am on Windows and the game won't start.
  You most likely need to install 64 bit java which can be found Here [www.java.com].
  In general 64 bit java is not a requirement for the game to run. But if there are issues it usually helps using it.
  
  
• I am on Mac and the game won't start.
  You most likely need to install java which can be found Here [www.java.com].
  
  
• My game has started in the past, but won't now.
  You most likely need to install 64 bit java which can be found Here [www.java.com].
  
  
• The Plugin Store has been loading infinitely
  You need to install 64 bit java which can be found Here [www.java.com].
  Also make sure that you have the latest version of the game installed.
  
  
• I get out of memory crash messages
  You may try to allow the game to use more memory. You can do that by adding the following program argument in the launch settings of the game in the Steam client:
  -Xmx4096m
  (this would allow the game to consume up to 4 gigs of RAM)
  
  
• I am unable to get achievements in game.
  You have an over powered plugin, while we don't provide the exact values to make a plugin over powered, in game you can download the "Achievement Indicator" to see if your able to get achievements
  
  
• I got to the moon, but cannot get back
  The moon map can be found in the single cities tab
  
  
• My citizens are complaining about Culture
  Here are a few default assets with the culture influence: St Basil's Cathedral, Eiffel Tower, Big Ben, Statue of Liberty, and the Angel of Independence. (More examples can be found using the Ptag Culture on our discord)
  
  
• There is snow in my game
  By default the game will show snow during the winter months of the Nothern hemisphere. You can change this behavior in the settings of the game: Gameplay->Winter
  
  
• What are Region coins?
  These are required to participate in Online Mode. You receive them automatically by playing for at least 5 minutes per day. The region upload price is calculated as max{ 100, 2 * cityCount, 4 * regionArea }. Locking the region using a password doubles the price. The numbers in the formula may be subject to change.
  
  
• There is an error message about .prefs could not be accessed
  This can happen if the game ran as administrator in the past. Windows then blocks the game from accessing its previously saved setting files. There are two solutions to this:
  
  • Find and delete the folder /Users/YourUsername/.prefs This is the preferred method
    
  • Add the following to the program launch arguments to the game's settings in the Steam client:

    :home=cur

    This will change the game's storage location to the specified folder relative to the game's install location.
    Note that this will break Steam Cloud since it relies on default paths.
  
  
• We received a report that the game only shows a black screen
  If you are experiencing this issue please add the following argument to the launch settings of the game in the Steam client:
  

  :-debuggl

  Let us know the results so we can investigate the issue: [e-mail]

If you have a question not found in this list, you can check our the TheoTown FAQ [forum.theotown.com]. If you still haven't found the answer to your question we would love to help you out if you join our Discord [discord.gg] or send us an e-mail to [e-mail]