Can't play online anymore?

[holy-death]

Before I was able to play the game in multiplayer via Steam. Right now I don't seem to have the option (the lobby/chat also has vanished)? What is going on?

[TwinSails_Crunch3d]

Hello holy-death. We're sorry to hear you are having issues connecting to online play, but there can be several reasons for this:
1) You must be logged into your Asmodee.net account to play online against others. Make sure you are logged in by clicking the avatar in the top right of the main menu, then try accessing the Lobby again.
2) Temporary account suspension due to actions that break the terms of service.
3) The server being temporarily down for upgrades or fixes.

As there has been no interruption of the servers for upgrades today, this is most likely one of the other two. Please feel free to reach out to our support team via Helpshift if you require more information or additional investigation into the cause of this matter. You can reach our support team here: https://asmodee.helpshift.com/a/a-game-of-thrones-the-board-game---digital-edition/?contact=1

[holy-death]

Originally posted by Asmodee Digital:

1) You must be logged into your Asmodee.net account to play online against others.

But that's the thing: I didn't need any asmodee account before - I was able to play directly via my Steam account.

[TwinSails_Crunch3d]

Originally posted by holy-death:

Originally posted by Asmodee Digital:

1) You must be logged into your Asmodee.net account to play online against others.

But that's the thing: I didn't need any asmodee account before - I was able to play directly via my Steam account.

In order to play solo, versus AI, you have not needed an Asmodee.Net account. However, if you want to play online, then an Asmodee.Net account has always been required. It may have been that you were logged in to your Amodee.Net account before and you were recently logged out.

I do apologize for the confusion, but assure you that an Asmodee.Net account has always been required to play online.

[holy-death]

OK. I tried my standard e-mail and apparently it's recognized. The only game I can think of that I could've linked that e-mail is Ticket to Ride.

I don't have the password for that account written down on my list, so I requested a reminder. However, it still hasn't arrived (usually these kind of reminders/password refreshers arrive within minutes, if not seconds).

Edit: I fixed it and it's absolutely horrifying how I had to do this.

The e-mail wasn't coming (and I have my doubts if it ever comes), so I started Ticket to Ride. Thankfully I was logged in automatically there. This allowed me to set a new password, after the game redirected me to Days of Wonders site. From that point on I used my newly-set Asmodee password to log into my A Game of Thrones: The Board Game account.

In short: If I didn't have THE OTHER GAME I simply wouldn't be able to play THIS game. How insane is that?

[TwinSails_Crunch3d]

You can easily change your password from the account.asmodee.net/ website. If you are having difficulties with resetting your password in the future, do not hesitate to contact our support team who should be able to aid you with any such issues, here: https://asmodee.helpshift.com/a/asmodee-net/