RF9 Error

[Dodella]

Installed RF9 then hit play. Hit just run RF9 at which time it started to install then load. About 10 seconds later I get 'Unexpected Error'. I uninstalled then reinstalled, same thing. restarted Steam and opened with admin access, same thing. Any ideas?

[m.g.sanna]

me too ! that's suck
it worked for 3 time than no more....
I'm a realflight user since realflight g3.....

[opjose]

Make sure you install the DirectX9 redistributable first as "administrator".

[Dodella]

Tried re-installing all in admin mode but same result. thanks for the reply.

[opjose]

You could also try;

Rebooting
Exiting Steam

Right clicking on the Steam Icon and select "run as administrator".
Then from within Steam, click on "Verify Game cache".

Once it is done launch RF9 and see if it starts up.

If it does configure your video, then exit, and exit Steam.

Then relaunch normally after that.

[Dodella]

opjose, tried but still getting error. Also tried updating video card and router. still error.

[opjose]

Your router has nothing to do with this.

Please go to Steam / Help / System information.

Cut and paste everything that appears in the box that appears into a new post here.

[Dodella]

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: AX370M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 1600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3194 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GT 730
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.9135
DirectX Driver Version: 23.21.13.9135
Driver Date: 3 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GT 730
VendorID: 0x10de
DeviceID: 0xf02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 16.14" x 10.24" (19.09" diag)
41.0cm x 26.0cm (48.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: STD HDMI TV (NVIDIA High Defini

Memory:
RAM: 8141 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953250 Mb
Largest Free Hard Disk Block: 673623 Mb
OS Install Date: Dec 31 1969
Game Controller: InterLink Elite detected
VR Headset: None detected

[opjose]

Did you manually install the DirectX9c redistributable from Microsoft's site first?

There have been reports of both Windows DEP and Anti-virus software causing the installer to crash.

You may wish to turn off DEP: https://www.online-tech-tips.com/windows-xp/disable-turn-off-dep-windows/

And disable any and all Anti-virus software prior to launching Steam and attempting the installation.

Also "verify file cache" before you try installing after doing the above.

The installer may also have some C++ dependencies that have conflicts with previously installed version.

[Dodella]

Running windows 10, directX12
Turned off Antivirus and reinstalled
Cannot turn off DEP , says Steam requires it.
How do you verify cashe?
I will attempt to uninstall RF 8 and 9, then reinstall RF9
Isn't this fun... Shoot me...
Thanks for you time dealing with this crap.
Still same error

[opjose]

Hmm... Didn't realize you have/had RF8 installed.

I wonder if the RF8 installation is fouling up Steam's installer.
A full uninstall of RF8 and registry entry cleanup may be required.

To verify:

Right Click on the Game or App in Steam and select "Properties".
On the window that appears select the "Local Files" tab.

There select "Verify Integrity of Game Files" and let it run.

[Dodella]

I uninstalled both including files then reinstalled RF9 which came up with the same error. I reinstalled RF8 which came up with the unexpected error but hit play again on the RF8 and loaded fine. Also did the verify files. Going to be away for a few days, try again Wednesday. Next I will try on a laptop I have. If you think of anything else, let me know. Thanks for trying.

[opjose]

You can also try calling the Tech Support from Hobbico for Realflight.

They are pretty good with installer issues.

It doesn't matter to them that you are using a Steam installation.

[Dodella]

I actually sent an email to tech support a few days ago but haven't heard from them yet. You are not going to believe this. I had a RF8 interlink. So for giggles I disconnected and as you expect the error was no controller found. I also have a Spektrum Dongle so I could use my DS8. I disconnected the interlink, setup the dongle and YES, RF9 loaded and worked awesome. Thought you should know. Thanks again for all your help. Troubleshooting at it's finest...lol Be back Wednesday so I could really try RF9 out.

[opjose]

Wow.

I haven't tried installing any version with a controller installed.

Usually I can plug in a controller after the fact and with both RF8 and RF9 they do work, going all the way back to controllers for RF3.

Thanks for posting your findings! It is sure to help others.