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Finally - are you playing with any station/platform mods?
Without a screenshot I can only guess, but I suspect you added platform modules to the station without adding station track modules with them, and are trying to use the regular tracks you already had on the map. That won't increase the platform length that is used for load penalties. So you need to bulldoze the regular tracks first to make room, then add your station track modules, then reconnect the regular tracks to the station.
No
Yes
All with these conditions
No
Thanks... I don't quite see the logic behind the second question, although I'm sure there is logic!
There are two "lengths" here at play - the platform and the wagons - can you see any visual glitches with the trains or the platforms, which could indicate an issue with the models.
I'm not the person who posted the questions. But I assume they were pointing out a problem that could happen when two platforms of different length are servicing the same single track. You may think the game is using the longer platform when it's actually the shorter platform. If this is the problem. It can be solved by changing the platform that is being used in the line setup window.
Hover the bulldozer over the length of all the track segments within the station. If there's a section of track that can be deleted without deleting the entire station, then there's your culprit.
Cheers,
Chris.
Yep, that's the problem. I extended the platform without changing the track to a station track rather than a normal track. Thanks - I've added it to my "gotcha" list!