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Indeed, adding modular tracks and platforms won't change a terminal already set. Though adding a bus stop to join with another bus stop across the street will! I suppose a temporary warning or tip could help when multiple lines use the same platform.
Second, make sure you don't have an issue with signals or track switches that's preventing trains from even reaching the second track.
Third, make sure the second track has an appropriate platform next to it. Every track in a station requires an adjacent platform in order to operate. So it your station looks like Platform-Track-Track, that second track is unusable by the station and every train will still have to use the first track. Instead, you need Platform-Track-Track-Platform, or Platform-Track-Platform-Track, or Track-Platform-Platform-Track, etc.
Lastly, trains can only use platforms of the same type. So cargo trains can only use stops adjacent to cargo platforms, and passenger trains can only use stops adjacent to passenger platforms. I ran into this issue last night when I had a PassPlat-Track-Track-FreightPlat station and didn't realize I was trying to have the freight train stop on the "passenger platform" track.
So if I assign the specific platforms I still have to specify a new stop for the route, one that has the correct platform for each direction?
Those are just warnings btw. Warnings don't always prevent a vehicle from stopping there, if they can.
By line, yes. Not by train. The developers have never implemented rules for a given line to serve multiple platforms at once, unless there is no path to the line path.