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Usually this occurs on uneven terrain.
The way I do it is to demolish the tracks and roads near the place where I want to build the crossing, smooth and flatten the terrain, and then rebuild both networks. I get best results building rail first, and then rebuilding the road again.
You thing it's all hunky dory, but after laying them you can sometimes get an annoying bump in the track/road.
As Tsubane, and Metacritical both said. level/smooth the ground to make track laying better.
Lay the track first, and then add the road.
For me I found it's better, for a level and even track, and road too, is to add the road in short sections and lay the road out from the centre of the track for a short distance, and ensure it's flat and level and set it in place, and then repeat it for the opposite direction, as sometimes laying road across a track, even when level can sometimes create a bump in the road if the ground isn't flat/level.
This mod helps a great deal too, for flat/level roads and tracks
https://steamcommunity.com/sharedfiles/filedetails/?id=2298331429
But if you are finding that it isn't consistently working then it could be that you aren't actually forcing it to be level properly. I think a lot of players misunderstand how to properly force a grade or level when using the rail/road tool. It has to be done in 2 steps. You use the force grade arrow, locking the grade to what you want, then you build that section, then you build another section off of that last one, maintaining the locked grade. It is only the second part that will actually be level, the first part built is a transition piece where it curves from the grade it had to the grade you are forcing on it, while the second piece will be that locked grade from end to end.
Unlike rail crossing on roads, rails over rails, like switches and such, can be done on any incline without bumps so long as you have a consistent grade.
Understandable, but it leads to those lumpy crossings/intersections on hill slopes. As above, over/underpasses are another workaround. Cheers