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You can avoid this by only replacing empty trucks.
Honestly, the few items you lost this way are not worth thinking about. Their value is so small, and it only matters for 1 year in-game time, after that all numbers are reset.
However, I upgraded from 4 capacity all cargo truck to a 5 capacity all cargo truck.
Yeah, there are lots of manual ways to upgrade, rather tedious if the line has 30+ vehicles, though.
I tried everything I could think of. Same vehicle upgrade from the 4 to 5 capacity. I had over 2k vehicles last time I did this. I replaced them all in sequence (raw first) and when they got back, the next line in sequence and so on to the city drop off.
Random results despite reloads was just so frustrating. Despite trying when paused or not or upgrading one line and letting it run before doing the next line or many at the same time whatever, goods just disappeared.
If you just carry one good one way, it seems to work fine. But most of my lines do not do that.
Some lines were completely emptied although these seem to be the more complicated lines (say stone one way and crude the other with either way handing off to another line for further transport). The further you get from the raw goods the more it seems to affect it but still the randomless is real. A farm taking grain and returning with food lost everything on one line whilst another farm in a different part of the map lost just the food and yet another one kept everything.
I don't have any answers I am afraid but it took my revenue down from 20m to 15m in the first year and took around 3 years to work through the system.
Obviously on the trains I replace when empty (for cargo only, passengers are fine) as this is manageable but trucks?
I now just see it as another expense along with the 32k for each vehicle minus the miserable trade in value of the existing vehicle. As I knew of this problem, I started saving in 1868 - 69 to offset this. Later on it doesn't matter so much as faster vehicles means you get up to speed with rates pretty quickly, but in 1870, ouch.
That's not to say there isn't a solution, but I share your pain.
The only option I can offer is not to replace the vehicles but to add new ones . So 20 new horse carts are added to a line with 20 old horse carts . Any of the old ones that are empty can be scrapped and as the old ones unload they should be scrapped.
I wasnt very specific in the initial post.
Yes, it only seems to happen on truck routes which are carrying more than one item - Crude and Refined Oil in my latest experience. And I further agree, never seen it happen with passengers on trains/trams/buses/planes.
Thanks everyone for verifying this.
On other lines replacing the train engine causes everything to get deleted, but upgrading the wagons holding the cargo.. doesn't. But overall it doesn't really matter, you're soon making more money.