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There can be a few similar situations, unsure which one is your case but in general you should bring Ingrid where she asks you to (e.g. security office near computer, communal bedroom etc.) and then talk to her - new dialog options should appear based on location.
Note, though, probably she won't disable to bots immediately, there's more to be done. In security office she will search the database to find someone who could have had the security keycard you need.
I hope this helps, if not, perhaps you can provide more details - e.g. what did you do right before.
Actually, lately, quite a few people missed this, probably because the instructions are misleading.