Common Issues and Workarounds

[[HUTLIHUT] Kinnadelth ✨ CM]

Black Screen

While we haven't found a way to reproduce this issue consistently in our side, the community has suggested a fix that seems to work in most cases!

• Navigate to the folder where you have Void Crew installed
  
• Right click on Void Crew.exe and select Properties > Compatibility
  
• Check Run this program as administrator
  
• Check Disable fullscreen optimizations
  
• Click on Change high DPI settings
  
  • Check Override high DPI scaling behaviour. Scaling performed by:
    
  • Make sure Application is selected in the dropdown

Black screen and crash when starting the game

We've seen cases where this was caused by having Void Crew installed in an external drive.

Make sure you have Void Crew installed in a SSD or HDD (SSD is preferred, in some cases this also might happen with HDD).

Text looking blurry in tooltips/terminals

There is an issue causing text to look blurry or hard to read in tooltips and terminals in some graphic settings (specially medium quality settings).

While we've fixed the issue for tooltips, it will still be persisting for terminals (we are working in a definitive fix for a later update). So while we look into it, there's a workaround you can try:

• Go to the menu > Settings > Graphics
  
• Set the Quality Preset to Custom
  
• In the Anti-aliasing dropdown menu, choose either None or TAA (you can try both and decide which one works better for you)
  
• Set the Bloom setting to Low
  
• Apply Settings

Warning: These settings will also affect how the game looks outside of terminals, so we only recommend using them if the blurriness really bothers you, or if you're okay with how the game looks after changing the settings.

[[HUTLIHUT] Tomasz]

Workaround for ["Multiple Screens" or "Zoomed in and Pixelated Game" in Main Menu] in 1.0.3

Hello Ectypes! We've identified an issue that can prevent the game from launching properly, due to problems with loading the user's settings file.
If you find that your game looks like the screen is repeatedly zoomed-in, and pixelated, please do the following:

Go to C:\Users\[USER]\AppData\LocalLow\Hutlihut Games ApS\Void Crew
Delete the file settings.json
Launch the game

If the problem still persists, verify the integrity of your game files on Steam.

This will remove all changes you made in the game settings and make the game load with default settings the next time it is launched.
We apologize for any inconvenience this might cause.
After you've done this workaround you can safely make changes to your settings again.
A fix for this is already in the works, and planned for next patch.

Please let us know whether or not this works for you, and of course if you encounter any other issues.
Thanks!

[[HUTLIHUT] xTemerz]

Workaround for the "can't click on screen space UI like menus or astral map" bug

Workaround: go to nearest worldspace terminal (personal loadout, ship loadout, matchmaking, fabricator) and click somewhere using any mouse button. You can then leave the terminal and click things normally again

Bug occurs when: enter any worldspace terminal (personal loadout, ship loadout, matchmaking, fabricator) and hold RMB or MMB as you leave it
Symptom: no screen space UI (menus, logbook, popups, galaxy map, astral map) will register any click events (including LMB)

The issue also resolves itself automatically between scene changes, so there's never a risk of being unable to click the tally screen button.

We will fix this in the next patch we deploy!