Black screen when starting the game

[Şpē¢นlน๓]

I start the game, everything is fine, the credits appear and all that. But when the credits disappear, a black screen remains. He waited 15 minutes and did not disappear, he re-entered several times, but nothing. Help please.

[HunterAP]

One of my friends had the same thing... I believe that the issue had something to do with Steam Overlay popping up blank.

[Şpē¢นlน๓]

Originally posted by HunterAP:

One of my friends had the same thing... I believe that the issue had something to do with Steam Overlay popping up blank.

And how to fix such an error, since after starting the game, the initial intro appears, and then a black screen and that's it

[HunterAP]

Originally posted by Şpē¢นlน๓:

Originally posted by HunterAP:

One of my friends had the same thing... I believe that the issue had something to do with Steam Overlay popping up blank.

And how to fix such an error, since after starting the game, the initial intro appears, and then a black screen and that's it

I suppose you could try disabling Steam Overlay... For the game...

[Şpē¢นlน๓]

Originally posted by HunterAP:

Originally posted by Şpē¢นlน๓:

And how to fix such an error, since after starting the game, the initial intro appears, and then a black screen and that's it

I suppose you could try disabling Steam Overlay... For the game...

It was already turned off

[[HUTLIHUT] Kinnadelth ✨ CM]

Hey there,

Sorry you're experiencing this issue. Let's try a couple of things to see if we can help you fix it!

First of all, make sure all your drivers (specially GPU drivers) are completely up to date.

I'd also recommend verifying integrity of your game files on Steam.

Next step would be closing background applications to discard any other application or program causing issues:

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. Restart the computer.

If the issue gets solved with this, you can find out which application was causing the issue by re-enabling the applications one by one until the issue happens again.

(To re-enable startup applications you just have to follow steps 1-4, selecting Enable instead of Disable)

If the issue persists after this, I'd help if you could provide us with your Player.Log file of the game available here: C:\Users\%USERNAME%\AppData\LocalLow\Hutlihut Games ApS\Void Crew.

You can either paste it in a text hosting website and paste the link here, or you can also send it to us through Discord[discord.gg] (on the Help or Bug Report channel).

Metem preserve you!
----------------------------------------------------------
Kinnadelth, Void Crew's Community Manager
Want to interact more with us and the community? Join us on Discord![discord.gg]

[Şpē¢นlน๓]

Originally posted by HUTLIHUT Kinnadelth ✨ CM:

Hey there,

Sorry you're experiencing this issue. Let's try a couple of things to see if we can help you fix it!

First of all, make sure all your drivers (specially GPU drivers) are completely up to date.

I'd also recommend verifying integrity of your game files on Steam.

Next step would be closing background applications to discard any other application or program causing issues:

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. Restart the computer.

If the issue gets solved with this, you can find out which application was causing the issue by re-enabling the applications one by one until the issue happens again.

(To re-enable startup applications you just have to follow steps 1-4, selecting Enable instead of Disable)

If the issue persists after this, I'd help if you could provide us with your Player.Log file of the game available here: C:\Users\%USERNAME%\AppData\LocalLow\Hutlihut Games ApS\Void Crew.

You can either paste it in a text hosting website and paste the link here, or you can also send it to us through Discord[discord.gg] (on the Help or Bug Report channel).

Metem preserve you!
----------------------------------------------------------
Kinnadelth, Void Crew's Community Manager
Want to interact more with us and the community? Join us on Discord![discord.gg]

I have already submitted an application on your Discord server (my nickname if anything is v.metz/V.Metz)

[[HUTLIHUT] Kinnadelth ✨ CM]

Originally posted by Şpē¢นlน๓:

I have already submitted an application on your Discord server (my nickname if anything is v.metz/V.Metz)

I can see it, yeah!

Please, follow the troubleshooting steps I provided in my previous response. If it continues happening after following those steps, add your Player.log file to your thread on Discord (I'll keep an eye on it!).


Metem preserve you!
----------------------------------------------------------
Kinnadelth, Void Crew's Community Manager
Want to interact more with us and the community? Join us on Discord![discord.gg]

[Kaskadoom]

Same here :(

Edit:
Disabled all overlays from Steam, Discord, AMD Drivers... no change.

Checked the Log. Tons of failed connects reported to different APIs on GameServers, AmazonWS etc.
-> It's a firewall issue. Allowed traffic. Game starts.
First thing that pops up is a dialog to accept the EULA.
Afterwards the intro video starts ("We lost everything... and so on").

[D̳e̳l̳a̳m̳a̳i̳n̳ 2̳.0̳]

Originally posted by Kaskadoom:

Same here :(

Edit:
Disabled all overlays from Steam, Discord, AMD Drivers... no change.

Checked the Log. Tons of failed connects reported to different APIs on GameServers, AmazonWS etc.
-> It's a firewall issue. Allowed traffic. Game starts.
First thing that pops up is a dialog to accept the EULA.
Afterwards the intro video starts ("We lost everything... and so on").

I also have a black screen and only in this game - I specifically checked a dozen other games! And everything is fine there. My PC is not old, I built it in 2023, so the problem is not the PC - but the game!

[D̳e̳l̳a̳m̳a̳i̳n̳ 2̳.0̳]

Originally posted by HUTLIHUT Kinnadelth ✨ CM:

Hey there,

Sorry you're experiencing this issue. Let's try a couple of things to see if we can help you fix it!

First of all, make sure all your drivers (specially GPU drivers) are completely up to date.

I'd also recommend verifying integrity of your game files on Steam.

Next step would be closing background applications to discard any other application or program causing issues:

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. Restart the computer.

If the issue gets solved with this, you can find out which application was causing the issue by re-enabling the applications one by one until the issue happens again.

(To re-enable startup applications you just have to follow steps 1-4, selecting Enable instead of Disable)

If the issue persists after this, I'd help if you could provide us with your Player.Log file of the game available here: C:\Users\%USERNAME%\AppData\LocalLow\Hutlihut Games ApS\Void Crew.

You can either paste it in a text hosting website and paste the link here, or you can also send it to us through Discord[discord.gg] (on the Help or Bug Report channel).

Metem preserve you!
----------------------------------------------------------
Kinnadelth, Void Crew's Community Manager
Want to interact more with us and the community? Join us on Discord![discord.gg]

All the other games, from the Witcher 3 to Cyberpunk 2077, work fine, everything is fine, but this particular game doesn't want to run the way it needs to! so the problem is not the software update! I already updated everything when installing Windows 10 just a month ago

[D̳e̳l̳a̳m̳a̳i̳n̳ 2̳.0̳]

Originally posted by HunterAP:

One of my friends had the same thing... I believe that the issue had something to do with Steam Overlay popping up blank.

And how did he solve this problem with the black screen? Since I have this problem only in this game and nowhere else!