Opting out of Reselling Data (KRAFTON's Privacy Policy)

[Shazza]

Just wondering if anyone here has actually shot in and received a reply email from Krafton's privacy team about opting out of selling their data.

I dropped a contact via email to ask for the specifications and haven't heard back yet, so was curious to others' experiences.

Were you told what exactly was going to be prevented from sale (as they disclose "a limited right to opt out of information sales")? Were you informed on any potential blockade to you playing Dinkum in the future if you opt out?

Update: Took 'em 37 days and a second email to finally get a response that boils down to "If you wish to retract your information with us, you should pend a refund through Steam as we'll no longer be able to provide our services to you."

They're also being extremely vague about whether or not the Q&A or the actual Privacy Policy has the correct line of it: whether they sell your data to any third party or not, particularly for advertisement outside of "behavioural cross-advertisement" (barring the obvious ones like Steam, themselves, and legal authorities on request).

[dispossibleteen]

If you read the whole thing, you'll see that they say they'll respond to you within 45 days, and that they reserve the right to take an additional 45 days for any reason. Patience, my friend.
And also
2. INFORMATION WE COLLECT
We collect information about you when you play our Games or use our Services. We may also need this information to establish a contractual relationship with you or perform a contract with you (for example, to provide the Game or a Service upon your request). FAILURE TO PROVIDE INFORMATION MAY RESULT IN OUR INABILITY TO PROVIDE THE REQUESTED GAMES OR SERVICES.

[Shazza]

Originally posted by dispossibleteen:

2. INFORMATION WE COLLECT

Are you certain you're reading the correct EULA? Because this isn't a stipulation in the Krafton>Dinkum Privacy Policy, Terms of Service, nor Operating Policy.

Their quoted turnaround for "personal information processing" is also listed (albeit in 2023 quotas) as having an average reply time of 4-7 days.

There's also no mention whatsoever about provision of information resulting in an inability to provide services.

The lack of information on this in general is why I'm trying to reach out to people who've gone ahead to try retracting their information directly from KRAFTON.

[dispossibleteen]

Please note that privacy policies may vary depending on your location.
Yes, I'm reading the correct EULA.
But no one knows better than you how long you wait, have been waiting, or will wait.

[Shazza]

Just an update since it's been a little over a week: no reply email yet. And obviously, no word from James or KRAFTON since the last Q&A post.

Being locked out of playing Dinkum because I just want extra details on exactly how KRAFTON will treat/delete my information sucks.

[Shazza]

Over two weeks update: still nothing. Is it yet again just a matter of communication only ever happening through the Dinkum Discord server? Has someone else managed to snag details?

I thought KRAFTON's acquisition was also with the inclusion of having public interactivity go up.. like that was a big part of James' reasoning, besides the obvious money cushion.

[SteeamRentShop]

Yeah...so little respect they have for their customers.
Thanks op for being the brave reporter, do whatever you want to do but this is my cue to unsubscribe from all dinkum discussion and just hide the game from my library, My time and energy are too precious to be bothered with these gum drinkers.

and to jb+krafton,
Congratulations! you guys managed to lost all of my trust and future purchase in one silly move. I hope you guys choke on that dirty money and gums.

[dispossibleteen]

Originally posted by SteeamRentShop:

Yeah...so little respect they have for their customers.
Thanks op for being the brave reporter, do whatever you want to do but this is my cue to unsubscribe from all dinkum discussion and just hide the game from my library, My time and energy are too precious to be bothered with these gum drinkers.

and to jb+krafton,
Congratulations! you guys managed to lost all of my trust and future purchase in one silly move. I hope you guys choke on that dirty money and gums. :mhwgood:

+1

[Shazza]

Just over 3 weeks now since I sent in the email, guess what?

That's right!

Still nothing.

I'd rather not send yet more of my information to a Discord server I never had much interest in just to try getting an eek more detail; even then I doubt James knows much of KRAFTON's inner workings.

If any of y'all are already part of the Discord, I'd really, honestly appreciate it if you could ask on my behalf, just so I can get bloody something. 3 weeks - practically 3 business weeks - is an absurd reply period for something so simple yet critical to user privacy concerns (re: "the consequences of opting out of my data being resold or used for marketing purposes"):

1. Would I be locked out of playing Dinkum after accepting the EULA by retracting my data (for the intent of resale)?

2. What is the current quoted turnaround time for the retraction to be filed and successfully enacted upon, and would I be notified of my data being retracted?

3. By retracting my information for marketing, would I be barred from playing or trying Dinkum Together when it releases in the future?

Fingers crossed, mates.

[Piperbird]

Originally posted by Shazzamon:

Just an update since it's been a little over a week: no reply email yet. And obviously, no word from James or KRAFTON since the last Q&A post.

Being locked out of playing Dinkum because I just want extra details on exactly how KRAFTON will treat/delete my information sucks.

Didn't he say in the Q&A exactly how and what information was being used? Why do you want him to answer the same thing again?

[Piperbird]

Originally posted by Shazzamon:

Just an update since it's been a little over a week: no reply email yet. And obviously, no word from James or KRAFTON since the last Q&A post.

Being locked out of playing Dinkum because I just want extra details on exactly how KRAFTON will treat/delete my information sucks.

**<Regarding KRAFTON Publishing and How We Handle Personal Data>**

Dear Players,

First and foremost, we would like to express our sincere gratitude to all our players who have been playing Dinkum and who have shown the game their support. We have some important news regarding Dinkum to share with you.

As of February 12, 2025, KRAFTON has assumed publishing responsibilities for Dinkum, alongside the new update to support 14 languages in total.

Moving forward, James will focus on game development to provide you with even more exciting updates to Dinkum, while KRAFTON will leverage its global service operations expertise to ensure the highest quality service for all of you.

Please be assured that all your game data (items, account/character info, etc.) will remain unchanged and accessible as before. Additionally, we would like to address the concerns many of you have raised regarding the transfer of personal information, by providing the details below:

KRAFTON will continue to operate the existing service infrastructure established on Steam Cloud to ensure smooth service operations
. The handling of your personal data will remain in the same environment as before.
. Depending on your location, your personal data will be transmitted via network to either the United States or South Korea.
. However, access to your personal data will be strictly limited, and protective measures such as encryption will be applied.

KRAFTON does not share or trade your personal data to any specific country or company
. In particular, your personal data will not be shared with third parties for the purpose of cross-context behavioral advertising.

KRAFTON processes the following personal information to provide Dinkum and related services:
(Note: These are not new items collected by KRAFTON but are the same as those collected when Mr. James Bendon operated the service, including data or statistics provided via Steam.)
. Identifiers such as SteamID64, nickname, IP address, email address, language, nationality, etc.
. Network or device information, OS version, etc.
. Game data and system activity details displayed in crash reports (game settings, date and time, etc.)
. Game purchase information

KRAFTON has also assumed the managing role for the Discord community and the YouTube channel.
. However, KRAFTON will only refer to channel settings and will not access or retain your contact information.

For more detailed information, please refer to the Privacy Policy for Dinkum.
- Link: https://dinkum.krafton.com/policy/privacy_policy

We sincerely hope for your continued love and support for Dinkum, and we will always strive to provide the highest standard of service.

Thank you.

[Shazza]

Originally posted by Piperbird:

Didn't he say in the Q&A exactly how and what information was being used? Why do you want him to answer the same thing again?

Because what you've quoted - the Q&A announcement page - is incredibly vague and actually contradicts the Privacy Policy page they link to. Multiple announcements from KRAFTON, and their policy pages, are also rife with machine translation errors and were clearly not proofread - I don't want to sign into a new EULA that doesn't even recognise its own rules, ergo wanting to try getting direct contact and confirmation on stipulated details.

For instance, the Q&A states "In particular, your personal data will not be shared with third parties for the purpose of cross-context behavioral advertising."

While the Privacy Policy - what they're apparently riding off for this EULA Q&A - states, in two key areas:

3. How We Use Your Information
4) To provide advertising information and other information on marketing and promotional events and surveys;

4. How We Share Your Information
3) Marketing platforms and analytics services providers relating to player behavior, in order to tailor the Service and to conduct marketing activities(such as a leaderboard);

..Which essentially means that the Q&A is providing misleading information up-front, and you would absolutely have to shoot in an email to retract your data for marketing purposes.

Hence, in the case of wanting my information retracted, I wanted that key information of any withdrawal of service in response to withdrawal of held data; none of which was covered by any of the announcements, or in any of KRAFTON's publicly available documentation.

[Shazza]

We're now at week 4 - 32 days exactly, happy first month? - since I'd sent an email to KRAFTON's Privacy team.

Still nothing.

On top of no further announcements whatsoever to the public, and (to my knowledge) radio silence Discord's end from James and any KRAFTON rep.

This is ridiculous.

And in case it's not clear: the entire purpose of me trying to directly contact KRAFTON - through their own provided channels - in the first place is because the new EULA you're signing for Dinkum, and KRAFTON's own Q&A about their Privacy Policy do not match.

You can't tell the customer "your data won't be used for marketing" on apparent good faith through PR when the actual document stipulates they'll freely sell and distribute it unless you, yourself, submit for retraction.

[Alucard †]

I'm afraid you gave them your e-mail for nothing.
At worst they will never reply. At best they will reply with something useless copy-pasted corpo speech message that won't help resolve any data privacy issues you may be concerned with.

[Shazza]

Originally posted by Alucard †:

I'm afraid you gave them your e-mail for nothing.
At worst they will never reply. At best they will reply with something useless copy-pasted corpo speech message that won't help resolve any data privacy issues you may be concerned with.

I sent it in with a burner email.

This entire debacle is frustrating because if they'd just have bothered to proofread rather than copy-paste another EULA it wouldn't be such a concern. It's compounded by KRAFTON's and James' complete radio silence after the Q&A to people's concerns over their data.

[Shazza]

Finally, I got a reply.. and I'm not completely surprised with the official answer.

TL;DR: Sure, you can retract your information so KRAFTON doesn't transfer it outside of their own company - as they failed to mention the discrepancy between Dinkum's EULA stipulated in their own Q&A, versus their linked Privacy Policy; see above - but you may as well pend to refund Dinkum if you choose to do so.

KRAFTON Privacy<[e-mail]>
Thank you very much for contacting KRAFTON Privacy.

When a user submits a request via email to refuse the transfer of personal information, our company carefully reviews the contents of the request and assesses whether the transfer is essential for providing the gaming service. After verifying the account holder's information, we will provide further support or guidance on the following actions:

If the transfer is essential:
As previously advised, you will be instructed to proceed with the service withdrawal directly within the application.
If the transfer is optional:
Our service operations team will take measures to exclude the transfer of your personal information and will inform you of the outcome.

As noted earlier, KRAFTON, Inc. is responsible for providing the Dinkum service. Consequently, your personal information will be transferred to KRAFTON, Inc. (Contact: 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Yeoksam Centerfield, [e-mail]) for the purpose of delivering the game and related services. If you do not wish for your personal information to be transferred, please contact [e-mail], and we will do our best to minimize any inconvenience.

Please note that KRAFTON can only access the official account information provided through the platform, and no additional transfer of personal information will occur. Furthermore, due to the change in publisher on Steam from James Bendon to KRAFTON, KRAFTON may access certain Steam account information (such as nickname and Steam ID), which is strictly limited to the official information provided by the Steam platform.

Therefore, if you withdraw your consent for the transfer, it will not be possible to provide the service normally. In such cases, we kindly ask that you proceed with the service withdrawal directly from your Steam library. For further assistance, please refer to the following link:

https://help.steampowered.com/

Thank you.