Dinkum
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RandOmNpC Feb 14 @ 10:50am
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THE DINKUM REFUND PETITION
Data Privacy Concerns Following Krafton Acquisition

I'm creating this thread to gather support for refunds of Dinkum, especially for those of us who have exceeded the 2-hour playtime limit. Since the acquisition of Dinkum by Krafton, significant changes have been made to the game's privacy policy. They now collect and potentially share a wide range of user data, including email addresses, IP addresses, device information, and other sensitive details. Many of us are uncomfortable with this level of data collection and would not have purchased the game had we known these changes were coming.

I, personally, have attempted to refund the game twice through Steam's automated system and have been denied both times due to playtime exceeding the 2-hour limit. I believe the policy change constitutes a significant change to the product we purchased, and therefore warrants a refund, regardless of playtime. We purchased the game under a different understanding of its data practices.

If you agree and also want a refund due to these data privacy concerns, please comment "+1" below. The more support we have, the better our chances of getting Steam's attention and securing refunds for everyone affected. Please also share your own experiences with the refund process and any relevant information.

Let's show Steam that we are not okay with this change and demand a fair resolution.
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Showing 1-15 of 123 comments
Amelia Feb 14 @ 11:29am 
2
Grow up.
KodaiRyu Feb 14 @ 11:36am 
Originally posted by RandOmNpC:
Data Privacy Concerns Following Krafton Acquisition

I'm creating this thread to gather support for refunds of Dinkum, especially for those of us who have exceeded the 2-hour playtime limit. Since the acquisition of Dinkum by Krafton, significant changes have been made to the game's privacy policy. They now collect and potentially share a wide range of user data, including email addresses, IP addresses, device information, and other sensitive details. Many of us are uncomfortable with this level of data collection and would not have purchased the game had we known these changes were coming.

I, personally, have attempted to refund the game twice through Steam's automated system and have been denied both times due to playtime exceeding the 2-hour limit. I believe the policy change constitutes a significant change to the product we purchased, and therefore warrants a refund, regardless of playtime. We purchased the game under a different understanding of its data practices.

If you agree and also want a refund due to these data privacy concerns, please comment "+1" below. The more support we have, the better our chances of getting Steam's attention and securing refunds for everyone affected. Please also share your own experiences with the refund process and any relevant information.

Let's show Steam that we are not okay with this change and demand a fair resolution.
You do know that Google has all your data when you connect to internet ?
EDIT. Also you better stop using Steam completely because Steam alone collect your data about your PC and everyone can see those statistics :)
Last edited by KodaiRyu; Feb 14 @ 11:42am
Stray Feb 14 @ 11:55am 
I give consent to Steam to have my data by my choice. I do not give Krafton my consent. I am not looking to remove all of my data from all companies, only specific ones by my own choice and will since the data is mine.

+1

Though I already tried to file for a refund and was denied.
subwaybananas Feb 14 @ 12:48pm 
fyi, you have agreed to this:
A. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALVE AND ITS AFFILIATES AND SERVICE PROVIDERS EXPRESSLY DISCLAIM (I) ANY WARRANTY FOR STEAM, THE CONTENT AND SERVICES, AND THE SUBSCRIPTIONS, AND (II) ANY COMMON LAW DUTIES WITH REGARD TO STEAM, THE CONTENT AND SERVICES, AND THE SUBSCRIPTIONS, INCLUDING DUTIES OF LACK OF NEGLIGENCE AND LACK OF WORKMANLIKE EFFORT. STEAM, THE CONTENT AND SERVICES, THE SUBSCRIPTIONS, AND ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, "WITH ALL FAULTS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312 OF THE UNITED STATES UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. ALSO, THERE IS NO WARRANTY OF TITLE, NON-INTERFERENCE WITH YOUR ENJOYMENT, OR AUTHORITY IN CONNECTION WITH STEAM, THE CONTENT AND SERVICES, THE SUBSCRIPTIONS, OR INFORMATION AVAILABLE IN CONNECTION THEREWITH.

ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312 OF THE UNITED STATES UNIFORM COMMERCIAL CODE IS EXPRESSLY DISCLAIMED.

B. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE, ITS LICENSORS, NOR THEIR AFFILIATES, NOR ANY OF VALVE’S SERVICE PROVIDERS, SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OR INABILITY TO USE STEAM, YOUR ACCOUNT, YOUR SUBSCRIPTIONS AND THE CONTENT AND SERVICES INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL VALVE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH STEAM, THE CONTENT AND SERVICES, THE SUBSCRIPTIONS, AND ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH, OR THE DELAY OR INABILITY TO USE THE CONTENT AND SERVICES, SUBSCRIPTIONS OR ANY INFORMATION, EVEN IN THE EVENT OF VALVE’S OR ITS AFFILIATES’ FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR BREACH OF VALVE’S WARRANTY AND EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND LIABILITY EXCLUSIONS APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE RECOMPENSE.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, EACH OF VALVE, ITS LICENSORS, AND ITS AFFILIATES’ LIABILITY SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.

and this:

5.3 In accordance with internet standards, we may also share certain information (including your IP address and the identification of Steam content you wish to access) with our third party network providers that provide content delivery network services and game server services in connection with Steam. Our content delivery network providers enable the delivery of digital content you have requested, e.g. when using Steam, by using a system of distributed servers that deliver the content to you, based on your geographic location.

5.4 We make certain data related to your Steam User Account available to other players and our partners through the Steamworks API. This information can be accessed by anyone by querying your Steam ID. At a minimum, the public persona name you have chosen to represent you on Steam and your Avatar picture are accessible this way, as well as whether you have received a ban for cheating in a multiplayer game. The accessibility of any additional info about you can be controlled through your Steam Community user profile page; data publicly available on your profile page can be accessed automatically through the Steamworks API. In addition to the publicly available information, game developers and publishers have access to certain information from the Steamworks API directly relating to the users of the games they operate. This information includes as a minimum your ownership of the game in question. Depending on which Steamworks services are implemented in the game it may also include leaderboard information, your progress in the game, achievements you have completed, your multiplayer game matchmaking information, in-game items and other information needed to operate the game and provide support for it. For more information on what Steamworks services a specific game has implemented, please review its store page.
While we do not knowingly share Personally Identifying Information about you through the Steamworks API such as your real name or your email address, any information you share about yourself on your public Steam Profile can be accessed through the Steamworks API, including information that may make you identifiable.
Tinkamara Feb 14 @ 12:53pm 
Originally posted by Stray:
I give consent to Steam to have my data by my choice. I do not give Krafton my consent. I am not looking to remove all of my data from all companies, only specific ones by my own choice and will since the data is mine.

+1

Though I already tried to file for a refund and was denied.

You played Dinkum for almost 300 hours. Even if you never touch it again, you have gotten way more than your money's worth out of it. There is NO reason to give you any money back.
MattGPT Feb 14 @ 1:26pm 
Some of you people need to seriously touch some grass already
+1
Sharing my Steam data isn't what bothers me.
What I find outrageous is being forced to do something I don't want to do and the only option I'm given is to trash my game and therefore, the money I paid for it when I bought it.
I firmly believe that this behavior should not be allowed, nor underestimated. It could become common. And it could spread to other parts of our games.
What if the changes affected the theme of the game, or if they decided to remove multiplayer entirely, or forced us to stay online for a 5 bucks little game? You name it. Anything they can think of to add, remove, or change. Lootboxes? Pay to play?
This is a breach of contract. A betrayal of our trust.
It's great not to be paranoid. But it's even better not to be a sucker.
Should we be OK whit eagerly swallow the hook, line and sinker?
Originally posted by dispossibleteen:
+1
Sharing my Steam data isn't what bothers me.
What I find outrageous is being forced to do something I don't want to do and the only option I'm given is to trash my game and therefore, the money I paid for it when I bought it.
I firmly believe that this behavior should not be allowed, nor underestimated. It could become common. And it could spread to other parts of our games.
What if the changes affected the theme of the game, or if they decided to remove multiplayer entirely, or forced us to stay online for a 5 bucks little game? You name it. Anything they can think of to add, remove, or change. Lootboxes? Pay to play?
This is a breach of contract. A betrayal of our trust.
It's great not to be paranoid. But it's even better not to be a sucker.
Should we be OK whit eagerly swallow the hook, line and sinker?
when any provider change their policies (which is their right and sometimes the change forced by law) you have to agree. When you don´t the contract is terminated. That´s common law. When steam change their policies you have 30 days to disagree, in this case you loose your account with all bought game licences. Yes, you purchase only the licences to use the game, no game property (that is clearly in the contracts you signed with steam using). And when the contract ends, by disagree with new terms, you loose the licence. That´s steam policy. And you signed this policie at steam using.
You got the opt out from Krafton (and even when they don´t make a message for it, in any other case like this), like you get it from steam, from your credit bank, from your internet provider, from your phone provider, from your landlord. And you always loose your access to the previous contract items, without any refunds (sure, you get your provity from your bank, landlord what ever but nothing more). That´s by law in any constitutional state, or at least in the most.

That´s the world you live in. When you want to fight against this, make another election choose (if you have the choice, when not, than you should fight for it). To bring this fight to a small solo dev and his publisher, he looked for help by the non develop work and be transparent with it, is the wrong end. Sure the announcement of that all could be better handle.

Last edited by subwaybananas; Feb 14 @ 3:23pm
Isep Feb 14 @ 3:25pm 
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You go and buy a Tesla, drive it for a year and a half. Maybe there are some little problems with it, but for the whole, you're happy with the purchase. One day you go to drive to the store and suddenly a message pops up that you can't use the car unless you agree to allow Tesla to monitor all speech in the car and share all information with whomever they choose. Otherwise, it just sits in your driveway. Everyone OK with this, I mean, you did get a year and a half with it, so that makes it worth it, yeah? To an extent, they probably already do have the means to monitor all audio in the car and data recorded about location/speed, etc., but telling you the car won't start unless you specifically, and legally, agree to such behavior AFTER you already bought it, would likely get them into some legal problems, especially if they didn't offer at least some sort of buyback or refund.

At least with the Tesla example, you could sell it to someone who was OK with the new terms. This is licensed software, you're just SOL if you don't like it.

It's not that he now has a publisher, it's the BIG change after the fact. It'd be one thing if only new players had to accept the new terms, and existing players were still under the original terms they agreed to, but changing it after you've already spent the money potentially creates a situation where the value or usefulness of your purchase is negatively affected. Sadly, a lot of software companies are doing this now, and there's little to no consumer protection.

So, +1 just because the consumer should have a little more option than just to accept it or go away. That's an OK choice up front, but it gets murky after the purchase.

Edit: Also, to see things from the other side, a full refund after potentially hundreds of hours played isn't really fair either. IMO, a fair option would be having some means to freeze the game just prior to the change and still playing it at that state. You have what you paid for up to that point, but you waive further updates under the new terms.
Last edited by Isep; Feb 14 @ 3:42pm
Govalth Feb 14 @ 3:39pm 
5
I will not comment on the false statements in the original post, but I will address the core issue: whether you agree or not, it does not change the fact that you had accepted many terms of use, policies before this event. I suggest you inform yourself more on this matter.
Originally posted by Isep:
You go and buy a Tesla, drive it for a year and a half. Maybe there are some little problems with it, but for the whole, you're happy with the purchase. One day you go to drive to the store and suddenly a message pops up that you can't use the car unless you agree to allow Tesla to monitor all speech in the car and share all information with whomever they choose. Otherwise, it just sits in your driveway. Everyone OK with this, I mean, you did get a year and a half with it, so that makes it worth it, yeah? To an extent, they probably already do have the means to monitor all audio in the car and data recorded about location/speed, etc., but telling you the car won't start unless you specifically, and legally, agree to such behavior AFTER you already bought it, would likely get them into some legal problems, especially if they didn't offer at least some sort of buyback or refund.

At least with the Tesla example, you could sell it to someone who was OK with the new terms. This is licensed software, you're just SOL if you don't like it.
[...]
The analogy doesn´t really fit. In the tesla case you buy the tesla and own it. Not only the right to drive it, without any ownership. Except you have only a leasing contract. And now guess what happen when you terminate the leasing contract?

Unfunny fact_ that already happen in parts. There a some countries and car manufactors that offers a monthly pay for extras like seat heating. When you teminate the contract for any reason, you can drive the car further. But the extras aren´t useable anymore (like the sit heating, the connected world make it possible). Even if the sit heating is still in your car. Is it legal? Perhaps and yes this practice is really evil. Do you should fight against that practice? Of course. But not when this case happen, you should fight before you sign this kind of contract.

Is it user friendly that you only get the licence on steam? No. Do you have signed and agreed it before? Perhaps because you haven´t informed before you sign the contract? I guess, yes.

We don´t life in a perfect world. And its good to fight for better laws. But too many here act, like this come out of nowhere. At first, you are responsible for your choice, no one else. If you don´t want something like this, you have the choice to vote with your wallet and leave steam. But that´s too inconvenient.

The problem with new policy terms = new agreement between you and the provider is, that not only you have rights. Also the provider have some. What should he do when he have to change their terms and you disagree? Hold the old contract forever, which could lead them into issues (in monetary or right terms)? The contract termination is fair for both sites. Sure there are situations, that the policy change leads you in massiv disadvantage and for that there should rules by law (and exist in most countries).

But if not and you choose the termination, than it shouldn´t lead into disadvantage for the provider. In this case, you decided to refuse the new legal publisher. Yes tencent holds a minority of Krafton and tencent is a problematic company. But Krafton is a legal company and have to keep in laws. When it doesn´t, than you have the right to get a refund (and yes, its massiv inconvenient to proof this point).
Krafton have surely made many decissions you aren´t agree with, but as far as i can see its disagree in development decission, not in company right behavior. There are also many games, that aren´t problematic in that case you do. f.e.: Subnautica is one of their games and i can´t say anything against the practice with this game. Also the Callisto Protocol. And as far as i know, there also no illegal practice in PUBG (but to be fair, i haven´t played PUBG or do more investigation in it).
https://krafton.com/en/games/

fyi, GOG sells also games with no DRM. So there are an option to choice. But you have the inconvenient that there are less games (but you can find some old games, that nowhere else gets sold).

I understand your point, that you refuse Krafton. But come back to the base and learn how the world works and what you decission in it involve.
Last edited by subwaybananas; Feb 14 @ 4:48pm
trash bait
Originally posted by subwaybananas:
Originally posted by dispossibleteen:
+1
Sharing my Steam data isn't what bothers me.
What I find outrageous is being forced to do something I don't want to do and the only option I'm given is to trash my game and therefore, the money I paid for it when I bought it.
I firmly believe that this behavior should not be allowed, nor underestimated. It could become common. And it could spread to other parts of our games.
What if the changes affected the theme of the game, or if they decided to remove multiplayer entirely, or forced us to stay online for a 5 bucks little game? You name it. Anything they can think of to add, remove, or change. Lootboxes? Pay to play?
This is a breach of contract. A betrayal of our trust.
It's great not to be paranoid. But it's even better not to be a sucker.
Should we be OK whit eagerly swallow the hook, line and sinker?
when any provider change their policies (which is their right and sometimes the change forced by law) you have to agree. When you don´t the contract is terminated. That´s common law. When steam change their policies you have 30 days to agree, otherwise you loose your account with all bought game licences. Yes, you purchase only the licences to use the game, no game property (that is clearly in the contracts you signed with steam using). And when the contract ends, by disagree with new terms, you loose the licence. That´s steam policy. And you signed this policie at steam using.
You got the opt out from Krafton (and even when they don´t make a message for it, in any other case like this), like you get it from steam, from your credit bank, from your internet provider, from your phone provider, from your landlord. And you always loose your access to the previous contract items, without any refunds (sure, you get your provity from your bank, landlord what ever but nothing more). That´s by law in any constitutional state.

That´s the world you live in. When you want to fight against this, make another election choose (if you have the choice, when not, than you should fight for it). To bring this fight to a small solo dev and his publisher, he looked for help by the non develop work and be transparent with it, is the wrong end. Sure the announcement of that all could be better handle.


You have every right to see the world your way. And I have every right to see the world my way. Right?
Thanks for explaining Steam's policies to me even though I didn't need to, because I already knew them.
Of course I have the option to not participate in Krafton. I already said it in my previous comment. After being forced to click on two different and successive links that my computer alerts as malicious, the option is that if I don't swallow the bait, line and sinker, my game won't open. It won't work. Although, my money stays in James pockets.
Summary: They force me to do something I don't want to do and if I don't do it, they steal my access to my game.
This should have been announced BEFORE people bought the game. Not 2 years AFTER. It's not a bad announcement. Assuming James is the most naive adult in the world, this is malpractice. Otherwise, it would be foul play.
Realize that there are many people who, like me, for different reasons, don't want to jump through this hoop. All these people paid for a product, service, license, call it what you like, that is going to disappear just because. All of these people's money stays in James pockets, too.
In my Lollipop's world, I would call it stealing.
I guess if your landlord kicks you out of his house and tells you that you have to keep paying rent, your response will be, "well, this is the world I live in." And you will keep paying rent, of course.
As for whether my fight is here or there... This isn't a fight. This is calling a spade a spade.
As I didn't swallow it, just out of curiosity, does hook, line and sinker taste good?
Did you realize that its an email adress, no link in the first announcement? Don´t know why steam made it to a https link. Of course your pc refuse to open it.

No, it was never your game. That´s what you accepted when you use steam and what it mean you get only the licence to play it. And it is, what you could read in the contract between you and steam.

How should JB announced that he looked for a publisher now two years ago? He started to made this game and lead into the issue that the work around the development are to much for him to handle (in workload or in knowledge around publishing). In your construct he should trapped forever in this overload?

You are also want all money back (for wedding, food, water and what ever else) when you want to divorce from your spouse?
Originally posted by subwaybananas:
Did you realize that its an email adress, no link in the first announcement? Don´t know why steam made it to a https link. Of course your pc refuse to open it.

No, it was never your game. That´s what you accepted when you use steam and what it mean you get only the licence to play it. And it is, what you could read in the contract between you and steam.

How should JB announced that he looked for a publisher now two years ago? He started to made this game and lead into the issue that the work around the development are to much for him to handle (in workload or in knowledge around publishing). In your construct he should trapped forever in this overload?

You are also want all money back (for wedding, food, water and what ever else) when you want to divorce from your spouse?


To whom it may concern. I assume the hook, line, and sinker tasted bad.
I have no idea why you're so adamant about Steam this, or game licenses that. I've said before that I know the drill. We're getting bogged down in semantics.
Here's what this is:
James took our money FIRST, 2 years ago. Thanks to which, he was able to continue developing the game without starving.
If he's drowning in work, there are a thousand different solutions for that. Including less cumbersome publishers.
Out of all of them, the one he's chosen is to force us suckers who put up our money so he could continue developing the game, to swallow 3 different contracts to give our data to a company that is known for filling everything they can with lootboxes and DLCs. 2 years AFTER.
If we don't swallow, he screws up our license to have a license, or whatever you like to call it, with the result that now the, his, your, her, their, from whoever it is, game is a paperweight.
He already has the money. Now we give up our data and eat the game shaped the way Krafton likes it, or they remolicense our so call license us alive.
This is very ugly. This is wrong. This is not about money, nor data, it is about ethics and common sense.
Whose brain does it fit that you have to sign 2 consents and a third party EULA to play a game like dinkum?
FYI, I have never married, nor will I. And I barely eat or drink so as not to harm the environment. In fact, I barely exist so as not to be a nuisance.
[What you have to read sometimes, oh boy (lol)].
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