Known issues - Solutions !

[3DM Live Wallpapers]

THIS WALLPAPER REQUIRES WINDOWS 10 !

If you notice that the wallpaper is not working properly or is in a small window:

Check if these options are enabled.

https://imgur.com/a/S6QFr9t

Turn off the contrast mode in the Windows personalization settings. Use any default Windows theme.

If Contrast Mode was enabled:

- Turn off Contrast Mode.
- Uninstall the Energy Engine Wallpaper.
- Delete wallpaper folder from SteamApps.
- Restart the computer.
- Install the wallpaper again.
- Enjoy.

Excuse us. Contrast mode does not support full-screen applications as wallpaper.

We did not notice any other issues with the operation of wallpapers. If it appears, please contact us.

Thank you for support.
3DM

[Tripkick3]

there is no wallpapers folder

[3DM Live Wallpapers]

Hey. Our wallpapers are in Software, not in games.

You can open Steam....Software Library. Select our project, then Properties and inside you will find LOCAL FILES. Steam will open the folder where is our wallpaper.

Thanks for your support :D

3DM

[Gabimaru]

How do u close the app down

[3DM Live Wallpapers]

Hi T.Tv E3 Freeze

Open wallpaper menu and use X icon to close the project.

Cheers,
3DM

[Global Warming]

How do you open wallpaper menu?

[3DM Live Wallpapers]

Hi MCBOWLER,

Please set these settings in your Windows 10.

https://imgur.com/a/S6QFr9t

Will work 100% ;)

3DM

[Moriarity]

Ditto mcbowler comment - and developer solution totally 100% doesn't work. Still can't find the menu. I can't even stop the program - even stopping the task in task manager just freezes the animation but leaves the background in place.

[3DM Live Wallpapers]

Hi Moriarity,

It's Windows 10?

Contrast Mode is OFF?

This https://imgur.com/a/S6QFr9t is done?

How many screens you have?

Maybe the menu icon is covered by something?


To stop this wallpaper you will need access to the menu, Taskforce close is not the best way :/ Sorry :(

3DM

[Moriarity]

Tried all of the above. 2 screens. Yes, Windows 10, Yes, contrast mode is off; I moved all the icons around - no sign of a menu. Even worse, the program had decided to automatically run on windows start-up with no way to remove or change the default setup. Unfortunately it had run in the background too long for a refund. In the end, I had to stop it using task manager, re-start Steam and then uninstall it. Visual peace at last.

[3DM Live Wallpapers]

:( really strange :/ this should work....sorry.

Do you see menu icon but you can't click it? or you don't see the menu icon at all?

The best way to try (if you still want to) is to disconnect 2nd screen completely. Uninstall our wallpaper (remove Energy Engine folder after that). Install once again and run it on a single screen. At the first run, the menu icon will be in a red circle. When it works, plug 2nd screen.

If you see the menu icon but mouse click doesn't work it means that the INPUTAPP.EXE (mouse input) has been blocked. Do you use any strange antivirus software?

Sorry once again. Normally it works :/

3DM

[Moriarity]

No, couldn't see the menu icon at all. It worked fine when I first installed it but stopped working on latest update. I have given up and uninstalled the program.

[3DM Live Wallpapers]

Ohhhhh :(

It looks like the menu position was wrong as now our project recognize every screen :/ menu had to fly away behind the screen edges :(

probably after reinstallation (with removed folder) our wallpaper should run from the default settings and default menu position. Then with detected 2 screens, you could place it there you want.

Sorry about that :(

if you text me on priv we could find some free key for you ;)

3DM

[Bill Izer]

i think i have a unique problem. program starts in windowed mode (not small though). I see the settings button (three lines) but it doesnt repsond to clicking even though it gets highlighted. works the same with 1 or 2 monitors.

*update
this doesnt work if you have deskscapes. just uninstalled it. works fine now

[3DM Live Wallpapers]

Hi Bill,

Do you use Windows 10? Contrast Mode needs to be turned off. Also, this is important to set: https://imgur.com/a/S6QFr9t

It's all about not standard Windows 10 settings :/

Please try once again ;)

3DM

[Bill Izer]

Yes i use windows 10 without contrast mode and already did this. need to mention that i have windowblinds. i'll uninstall and see how its going...