Windows 7 - No sound issue

[Moneyfornia]

Hello all,

I recently bought Kao the Kangaroo to play it once again, this time on steam, but when I launch the game, no sound plays. I have tried to troubleshoot the issue by myself, but was unable to get anywhere with it.

My Dxdiag.txt can be found under the link below:
https://pastebin.com/v9MXKVJ3

If anyone knows what could be causing it or has had a similar issue, let me know, any help is appreciated.

[Papi Chulo]

Originally posted by Moneyfornia:

Hello all,

I recently bought Kao the Kangaroo to play it once again, this time on steam, but when I launch the game, no sound plays. I have tried to troubleshoot the issue by myself, but was unable to get anywhere with it.

My Dxdiag.txt can be found under the link below:
https://pastebin.com/v9MXKVJ3

If anyone knows what could be causing it or has had a similar issue, let me know, any help is appreciated.

Yeah, my game has no sound, either. Very odd.. I'm a noob so, I don't even know how to begin troubleshooting.

[Tate Multimedia]

Originally posted by Moneyfornia:

(...) when I launch the game, no sound plays.

Thanks for DxDiag report, we'll check what might cause the problem. Most probably it's not connected to Windows 7, as we've tested the game on this system and no sound issues were found. In the meantime, wht we can suggest is:

1. Reinstall the game
2. Open it up with the administrator rights
3. Update sound card drivers (or motherboard drivers if you have an integrated sound card).

[Moneyfornia]

Hey, I managed to fix it! thanks for your help. Basically, what was happening is that I have 2 audio ports - one at the front that is normally not used and the main one at the back that has devices hooked up.
My drivers were up to date, never had audio issues up until now.

To my surprise, when I plugged my headphones into the front port, I could hear sound, but when I plugged speakers into the same port without changing any config, no sound played.
I disabled my audio controller and enabled it again, at which point it has thrown an error saying that there is something wrong with the driver for the front port.

From there it was an easy fix, I just downloaded the latest driver for VIA HD Audio, restarted the PC and the sound worked just fine while using the main port.

Hope this helps someone with the same issue, thanks for the help, Tate!

[Tate Multimedia]

Originally posted by Moneyfornia:

thanks for the help, Tate!

Well, to be fair we did nothing special :) Still, it's great you've solved the issue - have a good time playing!

[Moneyfornia]

Originally posted by Tate Multimedia:

Well, to be fair we did nothing special :)

To be fair, It is special that this game is still supported like this : )

[Papi Chulo]

Originally posted by Macho Man:

Originally posted by Moneyfornia:

Hello all,

I recently bought Kao the Kangaroo to play it once again, this time on steam, but when I launch the game, no sound plays. I have tried to troubleshoot the issue by myself, but was unable to get anywhere with it.

My Dxdiag.txt can be found under the link below:
https://pastebin.com/v9MXKVJ3

If anyone knows what could be causing it or has had a similar issue, let me know, any help is appreciated.

Yeah, my game has no sound, either. Very odd.. I'm a noob so, I don't even know how to begin troubleshooting.

My issue was resolved by reinstalling the game!

[Tate Multimedia]

Originally posted by Moneyfornia:

Originally posted by Tate Multimedia:

Well, to be fair we did nothing special :)

To be fair, It is special that this game is still supported like this : )

Thanks for so kind words! :)