Bug-Report Thread

[KAEONA]

Hey everyone, with the release of Early Access today, I wanted to make a thread to help with any possible bugs to report, so we are able to keep track and hash them out accordingly. We appreciate your help and hope that will continue throughout our journey into the creepy world of ‘My Beautiful Paper Smile’

[АЙ'А КТУЛХУ!]

when is the game coming out?)) I want to see this, I want it to be scary and record it on YouTube

[Two Star Games]

Oprindeligt skrevet af АЙ'А КТУЛХУ!:

when is the game coming out?)) I want to see this, I want it to be scary and record it on YouTube

9:00am PST! Just 20 more minutes :)

[Slingo]

I'm having a "LowLevelFatalError" on startup every time I try to open the game. Not sure if there is a known fix to this bug.
Image: https://imgur.com/a/JKU78mw

[StrangeLove]

I've still only played the demo. There is a rather strange bug that causes the camera to zoom in to close whenever dialogue boxes appear. This prevents me from reading all of the text. Also, if you would consider mapping a single key to equip the light, I would appreciate that. If you can fix the dialogue box bug I'll happily buy the full game.

[D E N I Z]

When in the first chamber and going through the long hallway where there is the text on the wall, there is a bug where when you have the game on german the languages on the walls get mixed up with german and english. Thats the only bug i encountered.

[Two Star Games]

Oprindeligt skrevet af D E N I Z:

When in the first chamber and going through the long hallway where there is the text on the wall, there is a bug where when you have the game on german the languages on the walls get mixed up with german and english. Thats the only bug i encountered.

Thanks just found it and fixed it :) It'll be officially patched in the next update.

[Two Star Games]

Oprindeligt skrevet af Deathknell01:

I've still only played the demo. There is a rather strange bug that causes the camera to zoom in to close whenever dialogue boxes appear. This prevents me from reading all of the text. Also, if you would consider mapping a single key to equip the light, I would appreciate that. If you can fix the dialogue box bug I'll happily buy the full game.

Hey Deathknell01! To look into the dialogue bug I'll need a little more info. The main thing that might be making it a problem is if you have a widescreen monitor. If you do have a widescreen monitor, there is a checkbox in the settings menu that allows you to exit full-screen, which will automatically set the aspect ratio in a way that all the dialogue boxes are visible. If you don't have a wide screen monitor, it would be great if you could send me a screenshot of the bug. You can either add me on Steam, or join our Discord and post the screenshot in our #bug-reports channel. Here's an invite link: https://discord.gg/HGkwhny

[Two Star Games]

Oprindeligt skrevet af Slingo:

I'm having a "LowLevelFatalError" on startup every time I try to open the game. Not sure if there is a known fix to this bug.
Image: https://imgur.com/a/JKU78mw

Hey Slingo! Sorry about the crash you're experiencing. This is a fairly common hardware issue that's typically caused by conflict between NVIDIA graphics cards, and Unreal Engine 4. It's a very finicky bug, and often times it takes different methods to fix it depending on the specifics of your hardware. The first few things to do would be to make sure your drivers are up to date, and to verify the game files. I've found another thread that that had some instructions on some things you can try.

"Let's try few things:
1) Connect laptop to power.
2) Disable power saving mode in your Windows settings.
3) Disable Battery Boost in NVIDIA GeForce Experience."

Give those steps a try, and if you're still having trouble, you can read the full thread here: https://steamcommunity.com/app/992310/discussions/0/1675812484338517332/?ctp=2

Let us know if you have any more issues with it!

[slipkate reavers]

Good evening!!! After yesterday's installation of the patch, the Russian language flew !!! please fix the problem !!!

[Two Star Games]

Oprindeligt skrevet af slipkate reavers:

Good evening!!! After yesterday's installation of the patch, the Russian language flew !!! please fix the problem !!!

It does seem to be... Fixing it now!

[Two Star Games]

Oprindeligt skrevet af slipkate reavers:

Good evening!!! After yesterday's installation of the patch, the Russian language flew !!! please fix the problem !!!

Russian language is working again now :)

[daalmagi]

Oprindeligt skrevet af Two Star Games:

Oprindeligt skrevet af Slingo:

I'm having a "LowLevelFatalError" on startup every time I try to open the game. Not sure if there is a known fix to this bug.
Image: https://imgur.com/a/JKU78mw

Hey Slingo! Sorry about the crash you're experiencing. This is a fairly common hardware issue that's typically caused by conflict between NVIDIA graphics cards, and Unreal Engine 4. It's a very finicky bug, and often times it takes different methods to fix it depending on the specifics of your hardware. The first few things to do would be to make sure your drivers are up to date, and to verify the game files. I've found another thread that that had some instructions on some things you can try.

"Let's try few things:
1) Connect laptop to power.
2) Disable power saving mode in your Windows settings.
3) Disable Battery Boost in NVIDIA GeForce Experience."

Give those steps a try, and if you're still having trouble, you can read the full thread here: https://steamcommunity.com/app/992310/discussions/0/1675812484338517332/?ctp=2

Let us know if you have any more issues with it!

I'm having the same error every few minutes of gameplay. Updated Drivers. Rest of the suggestions mean nothing since I'm on a desktop not a laptop.

[dam]

Brightness and volume keeps resetting to 0

[Two Star Games]

Oprindeligt skrevet af dam:

Brightness and volume keeps resetting to 0

Hey dam, we're looking for a fix on this one, but if you close the game and re-open it, it should work? Let me know, as it's a bug that has been pretty difficult to reproduce.

[dam]

Oprindeligt skrevet af Two Star Games:

Oprindeligt skrevet af dam:

Brightness and volume keeps resetting to 0

Hey dam, we're looking for a fix on this one, but if you close the game and re-open it, it should work? Let me know, as it's a bug that has been pretty difficult to reproduce.

The music in the menu works, but if I enter the audio section volume is at 0 and brightness like -1.
The volume changes if I move it, but as soon I go back in the audio menu it reset unless is maxed out.
Brightness same thing, but won't stay at max and doesn't seems to change in anyway.