OFFICIAL BUG REPORT THREAD

[mhenryblack]

If you have an issue, please comment below.

Give us a complete description of your issue, and we will get to work making Subverse the best game it can be for it's final release!

Thank all of you for working with us, some issues might take time to correct, but we ARE listening!

-H


Additionally, it might be helpful to include some basic information* about your system, and how you are running the game**.


*processor type
memory
OS

**windowed/fullscreen
resolution

[Vilgon]

I have black screen on launch. The game launches, i can hear music playing & see the custom subverse cursor, but it does not go any further.
*AMD Ryzen 7 3800x
16gb
windows 10
gtx 2080 super

**
launched in the windowed and fullscreen
resolution probable 1920x1080
[2021.03.26-23.11.38] Log: Failed to load video. Trying again.

[suwamster]

instead of a little animation, there's a white screen when using Lily's ultimate on tutorial
* windows 7 xD
**tried both fullscreen and windowed with random settings and random resolution

[LadyRavenFire]

I have black screen on launch too. The game launches, i can hear music playing & see the custom subverse cursor, but it does not go any further.

ryzen 9 3900,
32gb,
rx5700xt,
win10 enterprise

**
launched in the windowed and fullscreen
resolution probable 1920x1080
[2021.03.26-23.11.38] Log: Failed to load video. Trying again.

[Free1151]

0xc000007b error keeps coming up. I'm not sure why this game wont run and every trouble shoot I google does not seem to work

[withnoname31]

Black screen cutscenes and Grid combat tutorial bug.
Fix this please.

[mild inconvenience]

+1 blackscreen on launch.

Cursor changes from windows to custom one, moves to top left corner of screen then groovy dubstep starts playing.

log spamming
"[2021.03.26-18.14.21] Log: Failed to load video. Trying again."
pretty much for the entire txt file.

System info:
Windows 10 Pro 64-bit
i7-3770k CPU
16gb RAM
GTX 980Ti

Running full screen

[Shrimp]

Stuttering in the cutscenes and audio some times is not synchronized with the visuals in this cinematics.
Update: Writing -force-d3d11 in launch options fixes the issue

[ReshZy]

i am stuck at the lily stage i cant move the monster bulgetto after i use lily skill that shoot 2 time

[EroGuySensei]

When trying to launch the game, I get "Application load error: 3:00000065432". I can't get the game started.

Edit: I solved the issue myself. Finds out that My F-Secure Anti-virus program was blocking it. If you use F-secure, simply just turn off Deep Guard from the F-secure settings to solve the issue. Happy gaming!

[Snikch]

also blackscreen on launce|cutscene

[Big Bro Cuppa Joe]

stuttery pre-rendered cutscenes irregardless of settings/not running anything else bar steam

[loki]

Black screen cutscenes and Grid combat tutorial bug i3-2120 8G win7 fullscreen 1920 x 1080
gtx 1050ti

[BigOunce]

Also getting the black screen on launch

[Drufa]

Got huge stutters when cinematics playing

[Shuriko]

Provide the information about your systems then