Mafia trilogy bundle not working properly

[RobiLee]

Mafia trilogy bundle costs 5.20e to buy if you own 2 games,but when you try to buy it says 10e . Can 2k maybe fix this.

[greylord]

Same problem here.
Bundle price doubles when added to cart.

[Danipips The Stunned Panda]

Same

[szeregowy.rico]

Same problem :(

[SKO]

I think it's fixed. Just bought for 5.19

[oneTIXXY]

How can I beat the hollum

[Jayaos]

Same issue in England - £4.54 on store page as I own the other two but add to cart and it goes up to £8.60. Scam if it's not fixed.

[VººDºº|2ª¥]

So I've been going in a back and forth with Steam support about this for a few days now. Way back in 2020, the definitive editions of Mafia 1/2/3 were released. Fortunately for existing owners of the game, we could get free upgrades to 2 and 3:

https://www.gamespot.com/articles/how-to-get-mafia-2-and-mafia-3-definitive-editions/1100-6477473/

Now it seems the way those entitlements were done is messing up the total price calculation when trying to buy Mafia 1: Definitive Edition on Steam, when using the "complete your collection" link.

Support did suggest that if I buy at the increased price, they can refund the cost of Mafia 2 DE, bring the price down to what it should be. But I am trying to clarify that this won't mean I lose existing entitlement to Mafia 2 DE (the reply from support seemed to suggest it would be removed). Kinda pointless in using the complete your collection option, if it ends up removing something else in the process!

So if you are seeing the wrong price, check your licensed keys page to see if Mafia II: Definitive Edition exists. It didn't for me. But yet, I can still see the game fine in my Steam library:

https://store.steampowered.com/account/licenses/

[Jayaos]

Helpful that, cheers. Mine lists Mafia III as definitive but Mafia II as Retail ROW only.

Edit: Base price is a little bit cheaper on Humble atm so I've just bought it there to save hassle.

[Khaddar]

Originally posted by VººDºº|2ª¥:

Support did suggest that if I buy at the increased price, they can refund the cost of Mafia 2 DE, bring the price down to what it should be. But I am trying to clarify that this won't mean I lose existing entitlement to Mafia 2 DE (the reply from support seemed to suggest it would be removed). Kinda pointless in using the complete your collection option, if it ends up removing something else in the process!

That's a really helpful comment, thanks! Did you get to a resolution with Steam support? I'd just submitted a ticket, before spotting this post, and with the sale ending tomorrow I assume I'm going to be out of luck this time.

[VººDºº|2ª¥]

Originally posted by Khaddar:

That's a really helpful comment, thanks! Did you get to a resolution with Steam support? I'd just submitted a ticket, before spotting this post, and with the sale ending tomorrow I assume I'm going to be out of luck this time.

Unfortunately not. Support couldn't do anything as the packages/bundles are defined by the game's developer. Even the refund option would turn into an all or nothing option. They did offer to "investigate options" after purchase, with the worst case being a full refund. But I didn't think it was worth going that way, so just got it from the humble store too.

[Petekaboo 👻 彼卡怖]

I have the same issue. I checked SteamDB and apparently, it's because the package for the free Definitive Edition upgrade for original Mafia II owners is different than the package being sold. Steam recognises that you owned the game, but it also recognises that you don't own the package that is part of the bundle, hence causing that price discrepancy.

The poor configuration is ultimately an issue on 2K's end. Steam Support can't do anything about it, as it still shows the proper price in the cart, before you check out.

[Khaddar]

Originally posted by VººDºº|2ª¥:

Unfortunately not. Support couldn't do anything as the packages/bundles are defined by the game's developer. Even the refund option would turn into an all or nothing option. They did offer to "investigate options" after purchase, with the worst case being a full refund. But I didn't think it was worth going that way, so just got it from the humble store too.

Sorry to hear that, though at least Humble was a reasonable option too.

For the benefit of anyone else in future sales, Steam support were able to sort this out for me. I got a more helpful first response which said that if I bought it they'd refund the duplicate, so I went ahead and bought it before the end of the sale and then followed up asking for the refund.

Second response from someone else was less helpful, telling me I couldn't gift duplicates from custom bundles (I didn't want to) and that they'd refund and remove the incorrect entitlement, which was a bit concerning.

Third response, from another support agent, resolved everything. They refunded the Mafia II cost and my library all looks correct. I restarted Steam, installed Mafia II, restarted again, played successfully, left it 24 hours and tried again - all seems to be working fine!

Not sure if it's relevant but my install shows what I think is the correct retail app ID now - 1030830. I think support may have resolved it by removing the rogue free upgrade app from my account. Happy customer all round!