Host has left the game (12002)

[DaGerto]

My friend and me have the random connection problems "The host has left the game 12002".
What we tried so far:
- Changing the Host, doesn’t matter if I host the game or my friend. The partner will lose the connection after random time >5min.
- Firewall on both side turned off
- Rebooting PC
- Rebooting Fritzbox (Modem) on both sides
- Checking Connection, no interruption of continuous pings to google for example on both sides
- Changed LAN-Cable
- Installed latest Windows Updates
- Updated Network drivers
- Repairing the game data
- Enable the Port forwarding in the Router

But we still get the error, we running out of ideas now.

We wrote a mail already to the support but with no feedback yet (sent out on 2.7.23)

We need some help for that topic please!

[Tommy_Rebellion]

Hey there. I'm sorry to hear you're experiencing connection issues. Can I get your support ticket number so I can follow up on your query?

[[DSB] Frau Antje [HOL]]

Since a week, I have the same issue. I get kicked out mid-game with the error message in the title... If I chose a different multiplayer game, I either cannot find any games or are allowed to enter one only to be kicked within a minute or so... Rather annoying, as you can imagine...

[Nosferatu]

Same for me and my friend.

[Hollie rebellion]

Hey all! This sounds like you need to pop this to our Player Support team!

https://support.rebellion.com/hc/en-gb/requests/new?'

Thanks,

Hollie

[DaGerto]

Hey i'm sorry for the late response, here is my ticket number: #133309

[Molly_Rebellion]

Hey there, I have sent this over to our support team! - A reply should be with you soon so please keep an eye out :)
Thanks,
Molly

[DaGerto]

Thank you i replyed already again. Thanks a lot!

[DaGerto]

Originally posted by Molly_Rebellion:

Hey there, I have sent this over to our support team! - A reply should be with you soon so please keep an eye out :)
Thanks,
Molly

Hey Molly,

can you help me maybe again, it seems my mails doesnt reach your colleagues.
They wrote me, and asked me which platform i'm using, i replied with PC (Steam).
But i thes wrote me again 2 times that they waiting for an answer.
Can you contact maybe internally the support and inform hin that my mails are not coming through.
My ticket Number is #133309

Thank you a Lot!