Bugs & Troubleshooting - Megathread

[󠀡󠀡]

Bug Reports & Troubleshooting - Official Thread

Before posting, please check this troubleshooting guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=2036927063

⚠️ How to Report Issues:

Best way to do this is to use the BR Discord server[discord.gg]

• Provide detailed descriptions of the issue
  
• Include steps to reproduce the problem
  
• Add screenshots or video clips when possible
  
• For save-related issues, email files to [e-mail]

⚠️ Important Notice:

The Steam version of Battle Realms is a separate build from older versions. Using mods, patches, or files (except custom maps and saves) from the original or GOG versions will cause compatibility issues. We cannot provide support for modified installations.

To maintain thread visibility and help everyone experiencing issues, posts without sufficient details or unrelated to technical problems will be removed.

To help maintain an efficient bug tracking process, please:

• Keep posts focused on technical issues
  
• Provide constructive feedback
  
• Follow the reporting guidelines above

Thank you for helping improve Battle Realms!

[CPU_1]

Originally posted by Nomeeo:

Hey man, Minimap doesn't show location on screen correctly.


https://imgur.com/7WkDxbX

Also big McThankies from McSpankies for bringing this game on steam! :)

Yes
If the same problem happens to me T_T please solve that minimap problem!

[Luna Misakey]

Hi i just tried to load up my save (I'm about halfway though Kenji's journey via the dragon clan path) and it crashes while loading. Is there any possible reason for this or is it an error that needs fixing?

[󠀡󠀡]

Hello everyone! Allow me to go through your messages 1 by 1.

Originally posted by Lord Peter:

The game allways start with black sides on the Right and the bottom...

This is related to 1920x1080 resolution not updating the screen properly. It goes away if you move your mouse (thus the camera in-game), we'll have it fixed.

Originally posted by Henrix:

game doesnt support display resolution 3840 x 2160...

The game doesn't support any widescreen resolutions besides 1920x1080. This will be improved later on.

Originally posted by Dawn246:

Hey! I think I found a small kind of a bug, which is definitely not that important, but sometimes disturbing...

We've had numerous reports with Soban's golems, currently looking into it. Thanks for reporting!

Originally posted by liam140991:

Im playing on laptop, I have decent specs. For some reason when i now load the game only takes top left corner of my screen...

What is the "every setting imaginable" that you've tried? Have you tried scaling the image through your videocard manufacturer's control panel?
See #4 in this guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=2036927063

Originally posted by CrocodileJC:

If I am playing with a friend. We bothe have the Dragon Clan and play with 6 AIs. During the Game lot of object (Houses and Soldiers) get de- and respawned optical...

I would not be betting on admin rights having to do anything with the visual rendering bugs in the game.

Wolf Clan is the one responsible for this as we've stated in 1.56 Update Announcement:
https://steamcommunity.com/games/1025600/announcements/detail/2870437315152839036

Originally posted by SuDoDmz:

Still flickering and blackouts (especially during cinematics) while Steam Overlay is deactivated...

Cutscene blackouts are not related to Steam Overlay. It's the engine rendering issue that we'll be fixing up in the future. Not sure what kind of flickering you're talking about, could you clarify a bit?

As to the blackness around the screen- this is related to 1920x1080 resolution not updating the screen properly. It goes away if you move your mouse (thus the camera in-game), we'll have it fixed.

Originally posted by johanvandersteen10:

Not really sure if this is a 'bug', but on Kenji's Journey (Serpent version)...

Not a bug. :)

Originally posted by Karma:

Can't put password in to join a game

Password feature is not working in the game as of now.

Originally posted by -MaQx-:

When I play multiplayer and enter a game with friends, it closes in about 3-5 minutes. Help.

I'm afraid I won't be able to help without any detailed feedback. :(
Haven't seen this reported by someone else, make sure there's no outside (3rd party programs) interference.

Originally posted by Geronimo:

hey !
i have a texture and shadow bug in the wolf clan models...

See #1 and #7 in this guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=2036927063

Originally posted by Luna Misakey:

Hi i just tried to load up my save...

Hi, the save file might've become unreadable for the game after some of the updates.. Kind of weird for that to happen though. Could you provide the save file over at our Discord[discord.gg] in #bug-reports? Alternatively- send it to [e-mail]

[adco4117]

Watchtower unit unkillable / unselectable after destroying watchtower - Kenji's Journey Serpent (2nd to the last map)

How to replicate (I think):

1. Destroyed wolf watchtower in slope on upper left hill base using raider + ronin army
   
2. No space for hurler to fall?
   
3. Hurler is now Jesus (unkillable / unselectable nor does take AOE damage)
   
4. Cannot complete map (Yep, I checked for other enemies everywhere see the 3rd screenshot)

Screenshots: https://imgur.com/a/MAlumiI

[ARES]

camera moving cause a little stuttering. need more smoother

[Tyrachnydia]

After yesterday's patch we can't play with my friend anymore cuz every game we get a sync erroor that disconnects the other not hosting :[

[Don Gambusio]

Hi! Playing on an MSI laptop.
When I create a Steam game, it changes automatically my name to "á". Cannot change my color, team or anything. I cannot play too. Any help? Thanks!

[󠀡󠀡]

Originally posted by Don Gambusio:

Hi! Playing on an MSI laptop.
When I create a Steam game, it changes automatically my name to "á". Cannot change my color, team or anything. I cannot play too. Any help? Thanks!

Hello, there's currently a length limitation for nicknames, what you get is a result of that. Try a shorter nickname and see if it works.

[󠀡󠀡]

Originally posted by Tyrachnydia:

After yesterday's patch we can't play with my friend anymore cuz every game we get a sync erroor that disconnects the other not hosting :(

The overall MP experience should've improved after the patch, not sure why it's the opposite for you guys, sorry to hear.

The only thing I can suggest is to verify integrity of the game files and try to play again.

[Ipeph]

Recently bought this game but always crash on launch.

Alienware 17, NVIDA GTX 980M + Intel Integrated Graphics HD 4000

1. Already disable windows Antivirus
2. Already set compatibility to Windows XP SP3
3. Already set Run as Administrator
4. Already disable Firewall
5. Already play using Intel
6. Already play using NVIDIA

Please fix this issue.

Thanks.

[󠀡󠀡]

Originally posted by Morv-Frozen:

Recently bought this game but always crash on launch

Hello.

Not sure what you mean by 5/6. The problem may lie in dual videocards. Try to disable 1 and see if the situation changes.

Make sure you don't have any 3rd party software interfering with the game (like MSI Afterburner).

[Ipeph]

Hi Devs,

My Alienware have 2 graphics card, and already tried to play with Intel Card and Nvidia Card (disabled Intel Graphic Card).

The error is always same, it launched then it closed.

This is error output.

Faulting application name: Battle_Realms_EF.exe, version: 0.0.0.0, time stamp: 0x5f9f37f8
Faulting module name: igdumdim32.dll, version: 20.19.15.4463, time stamp: 0x5746158c
Exception code: 0xc0000005
Fault offset: 0x000a852c
Faulting process id: 0x3ce0
Faulting application start time: 0x01d6b0e0cf1208fa
Faulting application path: H:\Games\SteamLibrary\steamapps\common\Battle Realms\Battle_Realms_EF.exe
Faulting module path: C:\WINDOWS\SYSTEM32\igdumdim32.dll
Report Id: e7eca431-fa4f-4f62-9eac-0cfaeb7cd9f3
Faulting package full name:
Faulting package-relative application ID:

[󠀡󠀡]

Originally posted by Morv-Frozen:

Faulting module path: C:\WINDOWS\SYSTEM32\igdumdim32.dll

This is Intel videocard/drivers related crash. Pretty sure the game is not to blame here.

The only suggestion I can give is to update your Intel GPU drivers, if that doesn't help, see what solutions the internet will offer regarding this particular module (igdumdim32.dll).

We won't be able to help further here.

[Scorch]

When changing the game resolution and checking game file integrity at any point the battle_realms.ini is considered missing or corrupted, promting steam to redownload this file, therefore changing the resolution back to 1024x768.

[SharkBark]

I can't host or join a multiplayer. How can I host? I don't understand how a cracked version I played 10 years ago runs better than an official version.