Official Bug Reporting Thread

[[SEGA] Jon]

Greetings, Citizens of Space!

We are excited for everyone to get a chance to check out Citizens of Space. We're over the moon about the opportunity to share this interstellar comedy adventure with you, and hope you enjoy your time with the game. With that in mind, we understand there will be times when you run into some bugs. 

If you happen to experience any issues with Citizens of Space, please be sure to report them here IN THIS THREAD. We want to have a centralized location so our QA team can help deal with any frequently reported bugs as quickly as possible.

In the meantime, we hope you enjoy Citizens of Space!


UPDATE:
Thank you for your comments and feedback. We are aware of gameplay issues and are actively exploring them. If you have any issues during gameplay, please continue to report them here in this thread.

When reporting gameplay issues or crashes, any additional information and steps on how it occurred is extremely helpful. Please send along your dxdiag information when you reach out to our help desk. Please send these issues to [e-mail]

For those not familiar with DxDiag, here's details on how to obtain that:
- In Windows, select Start and enter "dxdiag" into the search box on the taskbar. Select dxdiag from the results.
- In the tool, select Save All Information for an easily shared format.

[Wustav]

On PS4 there's a strange bug related to talents: upon opening a lower level stat tab or talent tab, the game locks out any higher level tier of other citizens.

Let's say you have a three-star citizen an one-star citizen; IF you open the status tab of the one-star citizen, the game WILL NOT recognize anymore the talents or equipable slots of the three-star citizen, as if it was, for all effects and purposrs a one-star citizen. It happens to partners as well as battle citizens.

Very, VERY frustrating.

[[TTG]shiromoon]

I'm having a problem running the game. There are two consistent points which immediately cause a freeze.

1) When opening options
2) When exiting the shuttle in the starting area, talking to the alien in the bottom left corner immediately causes a freeze.

[Daea]

On top of the crashes when bringing up the Sheriff's bounties stated earlier, which I've been having myself, the one time I did manage to get the 3* talent page open and accept a timed bounty on Tropicool, the timer continued to count down even after completing the bounty and getting the 80 exp reward. This resulted in a "failed" bounty notification popping up for the completed bounty.

I also noticed that after I accepted the first two bounties (for the robots and antlion things), but not the one for Sand Whales, bringing up the page again showed no bounties to accept (the Sand Whale bounty seems to have disappeared, basically).

Edit: Even if the bounty "failed" by timing out after completion, I see my challenge log still counted their progress towards 25 total bounties, so I guess it isn't too terrible an issue, just a bit confusing why the timer doesn't stop upon completion?

[[SEGA] Richard]

Hey, everyone!

Before getting into the weekend here, we just wanted to let everyone know that ourselves and the dev team at Eden are still working on addressing issues. Please continue to report whatever you encounter here in this thread or to our customer service dept via [e-mail].

And as Bryant said:

Originally posted by SEGA Bryant:

When reporting gameplay issues or crashes, any additional information and steps on how it occurred is extremely helpful. Please send along your dxdiag information when you reach out to our help desk. Please send these issues to [e-mail]

Thanks!

[Star Demon]

Originally posted by Captain WaddleDee:

New Issue for Steam PC : If you buy more than 10 Hot Cocoa on Charfrost and go up the stairs to the right of Iceberg, you can actually completely bypass the inner earth dungeon, skipping everything and go straight to Emperor Pengrill.

Further update : You can use Hot Cocoa to bypass the first ice stage of the Molten Marble & Ice Incarnate stage without getting a fire fragment.

Well, Im stuck cause I cant deliver that fire fragment. So this is awesome news to me. So I can continue the game

[Captain WaddleDee]

Not an issue, but a noticeable oversight. In CrownTown in the Orba Tree area, the FedUPs customer you deliver and get said package from is named TEST instead of Arboran or an actual name.

[Duke Youngsta]

Originally posted by Captain WaddleDee:

Originally posted by HTT✰ Ayase Eli:

The crashes seem to be on the music guy recruitment and opening the sheiffs talent page.

I was fine with the Sheriff at 1 Star, but now that he has 2 stars; I am experiencing this problem as well.

I am also experiencing the same issue.

[matthewwesley85]

Using Sheriff's Talent crashes the game.

[Captain WaddleDee]

Alright. I've noticed a bunch of issues popping up that are the same. If you're here to post, please re-read some of the thread. A lot of folks are posting similar issues. Posting them again won't help the developers fix it any faster. As it is a multiple console release; the patch release date is probably longer due to patching the consoles this game is on as well as the PC.

[Tagme]

recruiting the chef battle keep restarting for me i have to do it over and over is anyone else experiencing the issue ?

[Tagme]

also i cant mute the game from windows volume controls i have to do it ingame everytime i start it

[badlymadetraveler]

Playing on the Switch. Minimap misaligned when going from portable to TV. Mission markers go out or point the wrong way sometimes. Various audios keep going out but that one isn't quite as important.

Oh and turning off action commands has missed a number of spots. Like space fights and that moon base security bot's laser.

[Void]

So after beating Volcano Vixen, I decided to go back and see if I missed anything, now I'm stuck... the only place to go is back to the ring, and you can't get out. Yay, last actual save was hours ago... I quit.

[Daea]

Originally posted by Void:

So after beating Volcano Vixen, I decided to go back and see if I missed anything, now I'm stuck... the only place to go is back to the ring, and you can't get out. Yay, last actual save was hours ago... I quit.

The Ship has a talent command to warp back out to space anytime (and more as you rank up further).

[Void]

Originally posted by Daea:

Originally posted by Void:

So after beating Volcano Vixen, I decided to go back and see if I missed anything, now I'm stuck... the only place to go is back to the ring, and you can't get out. Yay, last actual save was hours ago... I quit.

The Ship has a talent command to warp back out to space anytime (and more as you rank up further).

I thought that too, but when I try the talent it just says no communication back from the ship...