Firestone: Server Connection / Login / Loading Issues

[Aurora]

Firestone: Server Connection Problems / Login or Loading Issues (when get stuck e.g. at 99%)

Please try this first:

• Restart the game (several times)
  Don't remain at the server connection screen for more than 1-2 minutes, but rather restart the game, even several times if necessary.
  
• Restart Steam
  
• Start the game only from your library, not from the taskbar or a shortcut.

When the server is down respectively all players are affected,
then please wait until the devs have had time to fix the problem.

If it didn't help try these steps:

• Clear Download Cache
  From your Steam Client, open the Settings panel by selecting “Steam -> Settings” from the top left client menu. In the Settings panel, select the Downloads tab and you'll find the “Clear Download Cache” button at the bottom.
  
  
• UnityCrashHandler64.exe / UnityCrashHandler32.exe (a)
  C: \ Program Files (x86) \ Steam \ steamapps \ common \ Firestone \ Move the Unity crashhandle.exe to another folder/location.
  
• UnityCrashHandler64.exe / UnityCrashHandler32.exe (b)
  From Steam Library -> Manage -> Browse local files -> Move the Unity crashhandle.exe to another folder/location.
  
  
• Reinstall Steam
  if you want you can move your steam download folder "SteamLibrary / steamapps" to another folder and move it back again after the reinstallation.
  
  
• Repair Library Folder
  From your Steam Client, open the Settings panel by selecting -> Download -> Steam Library Folders -> click on the three dots "..." at the end of the folder and press the right mouse button -> Repair Library Folder
  
  
• Compatibility mode for Windows
  From Steam Library -> Manage -> Browse local files -> Right-click on Firestone.exe and select Properties -> Select Compatibility tab -> Under Compatibility mode, check Run this program in compatibility mode for Windows 7 -> Under Settings and check the option labeled as Disable fullscreen optimizations
  
  
• Clear DNS Cache
  To clear the DNS cache on Microsoft Windows
  • Open a DOS command window. To do this, click Start, click Run, type cmd, and then press Enter.
    
  • At the command prompt, type the following command and then press Enter: ipconfig /flushdns
    
  • The DNS cache is now clear.
  or
  • Press "win+R" input "cmd" and enter, input "ipconfig /flushdns" then restart steam.
  
  The Google Chrome web browser maintains its own internal DNS cache.
  • Start Google Chrome.
    
  • In the address bar, type chrome://net-internals/#dns. Google Chrome displays a list of hosts in its internal DNS cache.
    
  • Click Clear host cache.
    
  • In the address bar, type chrome://net-internals/#sockets.
    
  • Click Close idle sockets, and then click Flush socket pools.
  
  
• VPN/Proxy
  Try to connect via a VPN/Proxy
  
  
• Change DNS (Windows)
  -> Go to the Control Panel.
  -> Click Network and Internet > Network and Sharing Center > Change adapter settings.
  -> Select the connection for which you want to configure Google Public DNS.
  -> Select the Networking tab.
  -> Click Advanced and select the DNS tab.
  -> Click OK.
  -> Select Use the following DNS server addresses.
  
  
• Graphics mode Manage 3D settings
  Right-click on your desktop and select Nvidia Control Panel/AMD Radeon Settings -> 3D Settings -> Manage 3D settings -> In the upper-right corner, click Restore Defaults.
  
  
• And please also check this link and see if you get "Connection Succeed"
  https://firestone-main.holydaygames.org/test.php
  If yes, it means that in principle a connection to the game server can be set up.

• Installation Error
  It's also possible that your antivirus program (Avast Antivirus or another Antivirus program) deletes Firestone.exe from the Steam folder and prevents Steam from downloading it again.
  Please deactivate your antivirus and see if it works.
  Try to set it as an exemption or to the whitelist of your AV program and report this as false positive

Let us know if it doesn't help.

[Aurora]

LoNe FoReSt původně napsal:

connecting server...please wait..problem.

Have you already restarted the game?
And did you check the options in the list above?
And don't stay too long at this loading screen, better to try a restart than to remain at this message* 'Loading server data*

Aurora

[LoNe FoReSt]

LoNe FoReSt původně napsal:

connecting server...please wait..problem.

update: fixed after 2 days...

[mil80]

Played 2 days and since today it says i dont have a connection to the internet anymore. Also if i click on the link it says, i have a connection. :(

[Mr_C_]

I've also been having this problem for about a month on Steam Deck. It worked fine for a couple of weeks, then went down. I've done all I can do from that list, but at least half of it isn't relevant for me. Just now re-installed it after it being not installed - same problem.

[Aurora]

LoNe FoReSt původně napsal:

connecting server...please wait..problem.

Restarting the game/steam didn't help?

[Mr_C_]

Aurora původně napsal:

LoNe FoReSt původně napsal:

connecting server...please wait..problem.

Restarting the game/steam didn't help?

If you were replying to me, the answer is no. It is still not connecting for me.

[ehtpod]

一直无法连接服务器，一个月了

[lvkkal]

But I tried all the methods, still can't log in

[Aurora]

@ehtpod, lvkkal
Thanks for the report, i have passed it on.

[Prawie]

I have exactly same issue, game keeps disconnecting, tried multiple times, reinstalled, restarted.

[Aurora]

Prawie původně napsal:

I have exactly same issue, game keeps disconnecting, tried multiple times, reinstalled, restarted.

I'm sorry to hear that, but if none of the possible solutions in post 1 helped you, then i would advise contacting one of the devs in the discord directly.
A link to the discord can be found here: https://discord.gg/StzRZmv
https://steamcommunity.com/app/1013320/discussions/0/1639801448911817436/

[Jerry]

Firestone: Server Connection / Login / Loading Issues
Firestone: Server Connection Problems / Login or Loading Issues (when get stuck e.g. at 99%)

Please try this first:

- Check the forum, if there is a thread about the game servers being down again.
Do not waste your time and bandwith reinstalling files until you are absolutely sure, that the problem is exclusively on your end.
Developers love to blame users and to push them into deleting and redownloading files (especially if it makes the game metrics go up and makes it look more popular). Possibly this bad habit will die out, once Unity starts charging per download.

The servers of this game are very instable and do often not respond. Do not let support or FAQs tell you, that this is because of you.

[raindownforever]

Hello, I have finished trying all of these steps, but for the past few days I just keep getting a connection failed error. I really would like to keep playing, but have no clue where to go from here. Please help.
** I keep attempting to login everyday but am still getting this error. Anything else I can try? Even uninstalled and reinstalled steam, but nothing helps. Pretty sure my clan has kicked me by this point...
*** Shame I still have no reply or even an acknowledgement, was really enjoying this game, to the point I was even buying some things here and there for the events. I may revisit again in the future, but it shows how foolish I was to invest in a game when the devs don't care. Was a fun game while it lasted.

[Ook]

After the update I can no longer connect to server. Trouble shooting steps at the beginning of this thread did not help. It just sits there, connecting to the server. If I load https://firestone-main.holydaygames.org/test.php in my browser it immediately says "connection succeed"

[Ook]

Ook původně napsal:

After the update I can no longer connect to server. Trouble shooting steps at the beginning of this thread did not help. It just sits there, connecting to the server. If I load https://firestone-main.holydaygames.org/test.php in my browser it immediately says "connection succeed"

I just went to another computer that has been running Firestone just fine. Exited the game. Let it update to 8.0.0. Now it, too, will not connect to the server. It looks like 8.0.0d broke something.