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Logout from your ETQW online account, delete it, re-login.
You cannot be banned from entire game. Are you sure you have an online account created with license code? If that's the case but you cannot play online, follow these steps:
- Quit the game.
- Delete %USERPROFILE%\Documents\id Software\Enemy Territory - QUAKE Wars
- Delete %LOCALAPPDATA%\id Software\Enemy Territory - QUAKE Wars
- Launch the game
- Create User > Use an existing online account > Username, Password > Finish
- Change User > Log off? > Yes > Quit Game
- Relaunch the game
- Choose your online account > Select User > Play Online > Password, Save Password > Login
If you follow these steps precisely, you should be able to play the game online.
It sounds like a Windows 10 issue. There's a fix for that. Add & PM me.