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You mentioned network packets. When I saw that, I thought to myself "Maybe Steam is looking for a specific IP address and then losing it". So I logged on through a VPN network which uses a totally different IP and when I opened Steam it presented the terms and conditions as though I were logging in for the first time.
I was able to change my email address and everything from that one screen, which explains why Steam might have some security issues. I was logging in through an IP address it had never seen before, and the intro screen included the capability to change the email address directly.
One would think there should be a couple of security questions like "favorite pet" or whatever before email address can be changed. No wonder Steam support is so overloaded.