shadowX7 Oct 14, 2013 @ 3:25pm
Windows 8.1 Steam Crash
This is really frustrating, so here's my problem:

I've installed Windows 8.1 Pro x64 on my laptop and I've also installed Steam. Steam installation goes normal, then the client starts to update itself (about 100MB update) and opens normally. Then I go into my library, click "Install" CS:GO (my only game) it starts, but crashes when it wants to (don't remember exact words) "Occupy free space".

Afterwards when I start Steam it comes to "Connecting steam account: Romanowskiy" and instantly crashes with no warnings.

What I've tried to solve this problem, but NONE of those work:

- reinstalling Steam (again, everything is fine till I decide to download CS:GO or close it and start Steam again) // also following the official Steam guide: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638
- deleting ClientRegistry.blob
- deleting SteamUI.dll
- deleting everything except SteamApps and Steam.exe
- deleting Steam and cleaning any registry keys and/or files left behind
- uninstalling ESET Smart Security 6
- adding Steam on whitelist in Windows Firewall
- forwarding Steam's ports on my router
- rebooting the laptop again and again
- installing Steam Beta client
- adding "-clearbeta" on the "execute path" on steam shortcut
- trying "Compatibility mode" with every possible combination
- running as Administrator
- disabling any possible application which could interfere with Steam (disabling autorun of any software except Steam)
- logging in with friend's account
- installing DirectX End-User Runtime Full
- installing Microsoft XNA Game Studio 4.0
- installing Microsoft XNA Game Studio 4.0 Refresh
- changing power settings to High performance and other two
- connecting to the Internet directly w/ LAN cable to modem (not router)

I'm becomming desperate as I don't have any more ideas what could I do.

Some more information that could be usefull:

- in debug.log I found this:

(copied from other forum, because currently the debug.log is empty, but was full of those exact errors on the previous installation of Steam)

[0405/001534:INFO:dhcp_proxy_script_adapter_fetcher_win. cc(265)] Error fetching PAC URL from DHCP: 2
[0405/140641:INFO:dhcp_proxy_script_adapter_fetcher_win. cc(265)] Error fetching PAC URL from DHCP: 2
[0405/160003:INFO:dhcp_proxy_script_adapter_fetcher_win. cc(265)] Error fetching PAC URL from DHCP: 2
[0405/172808:INFO:dhcp_proxy_script_adapter_fetcher_win. cc(265)] Error fetching PAC URL from DHCP: 2

- in steam.log I found this:

CsComm Session Oct-14-2013 23:53:50.831 [5552] ReconnectThread (5552) Starting

CsComm Session Oct-14-2013 23:54:16.469 [3244] ReconnectThread (3244) Starting

CsComm Session Oct-14-2013 23:55:04.124 [5348] ReconnectThread (5348) Starting

CsComm Session Oct-15-2013 00:03:07.718 [6120] ReconnectThread (6120) Starting


I've uploaded all the logs I found in 'logs' folder:
- appinfo_log: http://pastebin.com/c1Ef92Zt
- bootstrap_log: http://pastebin.com/gAgbc9v6
- cloud_log: http://pastebin.com/MnEgxnUf
- connection_log: http://pastebin.com/hMgJyMVe
- content_log: http://pastebin.com/ZYDatkAF
- parental_log: http://pastebin.com/00HTnnMy

Also, my DxDiag log: http://pastebin.com/ipv7SEYQ

My laptop is Lenovo G770 (i5-2450M 2,5GHz, 6GB of RAM, AMD Radeon 6650M running lastest Leshcat’s UnifL Catalyst 13.9 WHQL).

I really don't know what to try, because I've searched the entire Google and the whole Steam and similar forums for answers, but nothing seems to work.

Please, help!

Best regards,
Shadow X7
Last edited by shadowX7; Oct 15, 2013 @ 12:05am
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Showing 1-15 of 83 comments
shadowX7 Oct 14, 2013 @ 3:45pm 
A little bump. May I say that Steam worked perfectly on Windows 8 Enterprise x64 and Windows 7 Ultimate x64, but I really don't want to downgrade because of one piece of software that doesn't work!
shadowX7 Oct 14, 2013 @ 11:55pm 
Another bump, please help. I'm currently running "sfc /scannow" to see if there are any broken files in my system.

EDIT: "Windows Resource Protection did not find any integrity violations." Therefore, no problems with my system.
Last edited by shadowX7; Oct 15, 2013 @ 12:02am
shadowX7 Oct 15, 2013 @ 1:29am 
I'm trying really hard to come closer to solution... Now I've tried "netsh winsock and ip reset" and also did not help.

ANY help, tip, guide would be REALLY appreciated! :)
shadowX7 Oct 15, 2013 @ 4:13am 
I can't even start to download CS:GO, because it starts only after I do a clean install of Steam. After the first crash (where I come to the download part), the second, third ect.. are all the same (Steam crashes after "Connecting steam account: ..." window).

I cannot add CS:GO exe's as I couldn't download them. I've tried to add "Steam.exe" and other steam's exe's but I come to this DEP error:

http://i.imgur.com/Md454Js.png?1

In translation: "Program has to be running with Data Execution Prevention enabled (DEP). Data Execution Prevention can not be disabled."

Now what? :o
shadowX7 Oct 15, 2013 @ 5:03am 
This is the short version of my problem:

I did not manage to Install CS:GO.
1) Fress install of windows, steam
2) steam starts up and I start to download CS:GO.
3) steam crashes when it wants to "occupy free space"
4) steam crashes after starting it again at "Connecting steam account:..." window
5) step 4 again and again and again
6) I do a clean re-install of Steam and it's step 2-5 again and again...
Laptop Oct 15, 2013 @ 11:17am 
Start > cmd (run as admin) > sfc /scannow
muckymucks Oct 15, 2013 @ 1:53pm 
You should've waited for the full version of WIndows 8.1. It's coming out in two days. Maybe when you update it'll fix it.
NL Oct 15, 2013 @ 2:24pm 
Why can you not post the error message just as it reads? It is the most important clue and all you can come up with is a fragment of the sentence.

Have you run chkdsk? Have you tested your memory? Have you tested your hard drive? Is your pagefile on your C: drive and is it set to automatic?
Last edited by NL; Oct 15, 2013 @ 2:24pm
Leornic Oct 17, 2013 @ 10:56am 
I get the same problem with Windows 8.1 Pro x64. Steam crashes on synchronizing or downloads. If you aren't downloading/synchronizing anything, Steam opens fine. When you start downloading something it crashes and it won't open again until you removed the download command via opening Steam in offline mode. My laptop is a Acer Aspire 5741G with everything up-to-date.
None of the well-known methods solved my problem so far (I've tried pretty much everything).
shadowX7 Oct 17, 2013 @ 12:36pm 
Originally posted by NL:
Why can you not post the error message just as it reads? It is the most important clue and all you can come up with is a fragment of the sentence.

Have you run chkdsk? Have you tested your memory? Have you tested your hard drive? Is your pagefile on your C: drive and is it set to automatic?

Yes. Yes. Yes. Yes.

Fragment of the sentence? I told that steam crashes just after the usual, well-known window: "Connecting Steam account: *yoursteamname*".

I don't know why, but Steam seems to be working all of a sudden. I did not change ANYTHING in my system. No new programs, updates or anything. What kind of sorcery is this, I don't know...
Satoru Oct 17, 2013 @ 12:50pm 
Do you have multiple drives? Note that if you installed steam itself onto a low capacity SSD then you'll likley run out of space very very quickly due to several factors.
Leornic Oct 17, 2013 @ 12:53pm 
Originally posted by Satoru:
Do you have multiple drives? Note that if you installed steam itself onto a low capacity SSD then you'll likley run out of space very very quickly due to several factors.
I still have the same problem as he had. And no. 1 HDD, no SSD, and the available space is around 50GB on it. I'm pretty sure that's not the problem.
Satoru Oct 17, 2013 @ 12:55pm 
Also Error fetching PAC URL from DHCP: 2 sounds like your IE has some kind of auto-script URL thing which is causing Staem to go bonkers as well.
Satoru Oct 17, 2013 @ 12:56pm 
I note both of you have laptops....

Have you tried going wired instead of via wifi
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Date Posted: Oct 14, 2013 @ 3:25pm
Posts: 83