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It sounds to remedy it, you need to get a video card that supports shader model 3. You'd need to specify the card!
Do you have any friends that are familiar with computers?
"Shader model 3" is a Direct3D 9 thing (possibly later DX9, not sure about the exact history of things). DirectX 9 has been around for a very very long time...
Either way, getting someone knowledgeable to take a look won't hurt.
Steam - Help -System Information