All Discussions > Steam Forums > Help and Tips > Topic Details
-Smurfette- Oct 23, 2016 @ 2:30pm
I NEED HELP FAST!
SO IM TRYING TO REMOVE MY PHONE NUMBER FROM ALL MY DEVICES AND SO I CAN DO THAT IT SAID "YOU WILL RECEIVE A CONFIRMATION CODE ON YOUR DEVICE' AND THEN IT SAID PLEASE WRIGHT IT DOWN HERE. BUT THE THING IS THAT LAST YEAR I HAD A DIFFRENT PHONE AND THAT PHONE NUMBER WAS ON STEAM. NOW MY NEW PHONE HAS A DIFFRENT NUMBER SO STEAM WANTS ME TO RECEIVE A CODE ON MY OLD NUMBER WHEN I DONT EVEN HAVE IT ON ME I SOLD IT,,,,,,,,,, PLEASE HELP:steambored:
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Showing 1-12 of 12 comments
[wan-clan.org] Gordy Freeman Oct 23, 2016 @ 2:30pm 
Use the recovery code...
#1
-Smurfette- Oct 23, 2016 @ 2:32pm 
Originally posted by Gordy:
Use the recovery code...
WHERE is my recovery code tho
#2
[wan-clan.org] Gordy Freeman Oct 23, 2016 @ 2:33pm 
Wherever you wrote it down.
#3
󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡 Oct 23, 2016 @ 2:37pm 
there is no need for caps you need to contact steam support or get your old number. https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#sold
Last edited by 󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡; Oct 23, 2016 @ 2:44pm
#4
Tev Oct 23, 2016 @ 2:40pm 
Originally posted by Gordy:
Use the recovery code...
Only applies for authenticator, not for the phone number.


OP,
Originally posted by Teutep:
Self-Restoration
Have credit card proof and access to your verified e-mail address? You will want to try this:
http://steamcommunity.com/discussions/forum/1/350543389017747052/

If you don't, you may still make a purchase with one of those while you still have access. If you stored your backup codes, you can use those to log in, and make the necessary purchase as well.

Phone Carrier
You will want to contact your carrier and request a new SIM-card with your old phone number and then do the SMS restoration

Steam Support
You will want to contact Steam Support.
  1. Register a Steam Support -account

  2. Contact Steam Support

  3. Provide Proof of Ownership
#5
-Smurfette- Oct 23, 2016 @ 2:56pm 
Originally posted by Gordy:
Wherever you wrote it down.
but i didnt wright it down????
#6
-Smurfette- Oct 23, 2016 @ 2:56pm 
Originally posted by ItsAquafy *SailingTeam*:
Originally posted by Gordy:
Wherever you wrote it down.
but i didnt wright it down????
i only got my account restoration code
#7
Cathulhu Oct 23, 2016 @ 3:00pm 
Originally posted by ItsAquafy *SailingTeam*:
Originally posted by Gordy:
Wherever you wrote it down.
but i didnt wright it down????
Why not? You were asked to and you weren't able to progress for 30 seconds. That code is very, very important.
#8
Muppet among Puppets Oct 23, 2016 @ 3:01pm 
Contact support.
Short.
Without all caps
#9
Tev Oct 23, 2016 @ 3:03pm 
Originally posted by Cathulhu:
Originally posted by ItsAquafy *SailingTeam*:
but i didnt wright it down????
Why not? You were asked to and you weren't able to progress for 30 seconds. That code is very, very important.
Yet, it's irrelevant in this context.

The code he's talking about is the SMS code.
Last edited by Tev; Oct 23, 2016 @ 3:03pm
#10
Squingus Oct 23, 2016 @ 3:36pm 
Originally posted by ItsAquafy *SailingTeam*:
SO IM TRYING TO REMOVE MY PHONE NUMBER FROM ALL MY DEVICES AND SO I CAN DO THAT IT SAID "YOU WILL RECEIVE A CONFIRMATION CODE ON YOUR DEVICE' AND THEN IT SAID PLEASE WRIGHT IT DOWN HERE. BUT THE THING IS THAT LAST YEAR I HAD A DIFFRENT PHONE AND THAT PHONE NUMBER WAS ON STEAM. NOW MY NEW PHONE HAS A DIFFRENT NUMBER SO STEAM WANTS ME TO RECEIVE A CODE ON MY OLD NUMBER WHEN I DONT EVEN HAVE IT ON ME I SOLD IT,,,,,,,,,, PLEASE HELP:steambored:
Go on the steam support forums and make a ticket in the section meant for this wait for a reply then post the last four digets of the creditcard number in the thing as well with the card holder name( or what ever they ask for) wait for a few days then you wont have a phone number if done correctly link new phone to steam account.What ever you do don't freak out.
#11
-Smurfette- Oct 23, 2016 @ 3:40pm 
Originally posted by Cathulhu:
Originally posted by ItsAquafy *SailingTeam*:
but i didnt wright it down????
Why not? You were asked to and you weren't able to progress for 30 seconds. That code is very, very important.
i dont have my authenticator on so how do u want me to get the code from
#12
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Oct 23, 2016 @ 2:30pm
Posts: 12
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