AVP Nov 13, 2020 @ 1:56am
Could not connect to Steam network
Whenever I login into my steam account the msg show check your internet connection and restart steam but my internet works perfectly then why i can't login my steam account
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Showing 1-15 of 22 comments
Dr.Shadowds 🐉 Nov 13, 2020 @ 2:03am 
Ensure nothing blocking Steam.

- Windows Firewall, 3rd party software firewall, and modem/route custom firewall.

- If using proxy, VPN or etc they might be blocking things.

If issue doesn't resolve try reinstalling Steam, move "Steamapp" folder outside of "Steam" folder before you uninstall, then when you reinstall just move back "Steamapp" folder back into "Steam" folder, then try again.
ReBoot Nov 13, 2020 @ 2:06am 
Start your system in safe mode (for obvious reasons with networking). Does Steam connect then?
AVP Nov 13, 2020 @ 2:44am 
Originally posted by Dr.Shadowds 🐉:
Ensure nothing blocking Steam.

- Windows Firewall, 3rd party software firewall, and modem/route custom firewall.

- If using proxy, VPN or etc they might be blocking things.

If issue doesn't resolve try reinstalling Steam, move "Steamapp" folder outside of "Steam" folder before you uninstall, then when you reinstall just move back "Steamapp" folder back into "Steam" folder, then try again.




I tried it still not working
AVP Nov 13, 2020 @ 2:45am 
Originally posted by ReBoot:
Start your system in safe mode (for obvious reasons with networking). Does Steam connect then?

already did it...nothing happen
Iceira Nov 13, 2020 @ 2:51am 
can you do DNS lookup, in a browser , a web page to a a place you have not been on before.

do you have a windows thats update with right zone and time and in sync.
win10, more a ruleout of and not a win7,8
i did not say thats the problem, but MS dont make updates anymore to outdate OS. and it will give issue down the road , but more when it will do it.

no wifi no vpn, more a ruleout not that issue. ( cable only, if possible )

dont forget its you that need to fix it, we other try to ruleout alot of what if this and that.
Last edited by Iceira; Nov 13, 2020 @ 2:53am
ReBoot Nov 13, 2020 @ 3:08am 
Execute
netsh winsock reset
in an administrative console and reboot.
AVP Nov 13, 2020 @ 4:46am 
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi
ReBoot Nov 13, 2020 @ 4:47am 
Originally posted by Vaaas:
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi
That means that either your router or your ISP is blocking Steam.
Restart the router. If that doesn't help, change your DNS to 1.1.1.1. If that doesn't help, call your ISP and tell them to stop blocking Steam as you're a paying customer and expect to use the service.
Dr.Shadowds 🐉 Nov 13, 2020 @ 4:51am 
Originally posted by Vaaas:
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi
Possible things that can be cause of issue, and worth to take a look in. Best of Luck.
- Modem / Router need a reboot.

- If you did anything in the Modem / Router settings, check your work to ensure you're not blocking things.

- If connecting to private VPN / DNS networks, they may be blocking somethings. Either set back to default, or use open DNS network like google, or cloud flare.

- Can try flushing your network, open command promt as admin, and give this a try.
netsh winsock reset
netsh int ip reset
https://m.youtube.com/watch?v=O4qOzFngjys

If not working still try these in order, then restart, and test.
ipconfig /release
ipconfig /flushdns
ipconfig /renew


Originally posted by ReBoot:
Originally posted by Vaaas:
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi
That means that either your router or your ISP is blocking Steam.
Restart the router. If that doesn't help, change your DNS to 1.1.1.1. If that doesn't help, call your ISP and tell them to stop blocking Steam as you're a paying customer and expect to use the service.
^This is good idea as well.
AVP Nov 13, 2020 @ 6:05am 
Still not working....... Even i call my isp they say they didn't do anything:(
AVP Nov 13, 2020 @ 6:07am 
I think may be issue in steam server because 2 yrs ago same problem comes and they say the problem is in steam server
ReBoot Nov 13, 2020 @ 6:09am 
Originally posted by Vaaas:
Still not working....... Even i call my isp they say they didn't do anything:(
It's gotta be either your router or your ISP. Have you tried the DNS thing? Is there any filtering active in your router?
Iceira Nov 13, 2020 @ 6:17am 
Originally posted by Vaaas:
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi

you sure this is not a router wifi issue. ( test with cable ) reboot router reset config to default )
if you have any idea how many people, run into wifi issue. and many can say same things as you work for years, and somehow now has weak signal. ( wifi with no antenna is been seen as outdate routers. )
AVP Nov 13, 2020 @ 6:29am 
Originally posted by Iceira:
Originally posted by Vaaas:
Still not working idk it's steam server issue or my pc issue cause internet work perfectly then still not working downloding even when i use my mobile network then my account will open but not on wifi

you sure this is not a router wifi issue. ( test with cable ) reboot router reset config to default )
if you have any idea how many people, run into wifi issue. and many can say same things as you work for years, and somehow now has weak signal. ( wifi with no antenna is been seen as outdate routers. )


Yes i checked twice and also restart my router still not working
Iceira Nov 13, 2020 @ 6:54am 
Originally posted by Vaaas:
Originally posted by Iceira:

you sure this is not a router wifi issue. ( test with cable ) reboot router reset config to default )
if you have any idea how many people, run into wifi issue. and many can say same things as you work for years, and somehow now has weak signal. ( wifi with no antenna is been seen as outdate routers. )


Yes i checked twice and also restart my router still not working

no new app and work last date ,,, see installed app under program and feature under os . sorting in date.

keep a eye on link protections app , if this is one of them that block it. ( maybe test with other friend laptop to ruleout ISP and confirn problem is at your pc.
i know it sounds stupid , but see it as process of eliminations, because somethings is not right here, and if this work again within 24hours.

do contact steam support. sametime
Last edited by Iceira; Nov 13, 2020 @ 6:56am
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Date Posted: Nov 13, 2020 @ 1:56am
Posts: 22