[Help] Can't Download Games

[Lyz920]

Recently I've purchased new games and I have tried to install them.
However though, it won't actually do anything to download them.
The only thing that gets made are the folders for games I try to install.
Meanwhile while installing, it's just stuck at "creating local game files".

After waiting to install one of my games, I get an error that looks like this.
"An error occurred while trying to install X (connection timed out)".
This is the same for all of the other games I try to install.
I've tried "clearing download cache" and changing download regions.

On top of it, I have even tried to uninstall / reinstall Steam itself.
This resulted in uninstalling all of my other games (that I can't play now).

[KatharinDragon]

Thanks, I figured out how to get a ticket in. I hope that's not true about a two week wait for help. My 9yo kid used some of his birthday money to buy a game and instead of being able to play it I uninstalled ALL of his games trying to fix it. :/

[Lyz920]

Originally posted by Drebian:

Thanks, I figured out how to get a ticket in. I hope that's not true about a two week wait for help. My 9yo kid used some of his birthday money to buy a game and instead of being able to play it I uninstalled ALL of his games trying to fix it. :/

This is more-or-less the same thing that's happened with me.
Except that my father offered to pay for the games I got.
I ended up uninstalling ALL of my games to fix this.

I just wanted to be able to play those new games and fix this problem, so I could tell my Dad later when he phones on in if I'm enjoying the new games I got. Don't wanna hit him with this.

[moka]

i think it's server side, what is strange is other steam friends don't have this problem actually.

[amulius]

Originally posted by arwhitey1455:

I have also tried all of this with no results. Kind of puzzling since my brother lives about 10 minutes down the street and his is working flawlessly. Has to be account biased as to who it is actually occuring too.

I have the same problem here in Norway and done all, and it is the same resoults on my other computer too who i never had steam on before and i get the same errors ther cant download any thing at all!!

[amulius]

And now when i uninstalled steam all the games are gone so i must install all the game i need again about 400 GB or more again..when eventually Steam gonna work again... :(

[Urartu]

ребята помогите мне пожалуйста не могу поиграть в мортал комбат 9

[NUNU]

나도 안된다. 한국사람은 나만 안되나?

[一次唔小心 兩次特撚登]

=]\

[Wiz]

I also have the same issue but on Mac, not PC.

I was downloading games yesterday, but today I just get timeout errors.



It hangs on the screen saying


"Creating local game files

Preparing Owlboy for install"


then, nothing for 1 min before showing

"Steam - Error.

An error occurred while installing Owlboy (connection time out)"



This is happening on all games I try to download and install.

I've restarted computer, restarted steam, and even deleted all the folder other than steamapps like they suggest in troubleshooting, but still this is happening.


By the two threads on here both reporting the same issue I'd say the problem is at valve's end.

[Tiel]

Yep, another one for the bin. Connection time out, perpetual 'Preparing x for install.' Uninstalled, reinstalled, cleared cache, changed regions, changed hard drives (lol), even updated to the beta W10 update (???)

No dice.

Logs say

[2017-05-17 02:47:05] HTTP (CS,300) - valve300.steampipe.steamcontent.com (valve300.steamcontent.com): AuthenticateDepotID (228983) - ERROR: Failed to get CDN auth token from Steam
[2017-05-17 02:47:05] HTTP (CS,300) - valve300.steampipe.steamcontent.com (valve300.steamcontent.com): Closing connection

edit: lol steam blocks their own urls

Where 228983 would be your app ID. Did some research and it *appears* what's happening is the client's trying to contact the Steam backend and verify game ownership, but it can't get a token from the server and so the connection resets.

The download never gets past the starting phase, it'll just attempt verification x amount of times - if multiple queued up the client will just cycle through them, give a disappointed sigh, and then schedule them for a minute later etc.

[Lyz920]

Originally posted by Tiel:

Yep, another one for the bin. Connection time out, perpetual 'Preparing x for install.' Uninstalled, reinstalled, cleared cache, changed regions, changed hard drives (lol), even updated to the beta W10 update (???)

No dice.

Logs say

[2017-05-17 02:47:05] HTTP (CS,300) - valve300.steampipe.steamcontent.com (valve300.steamcontent.com): AuthenticateDepotID (228983) - ERROR: Failed to get CDN auth token from Steam
[2017-05-17 02:47:05] HTTP (CS,300) - valve300.steampipe.steamcontent.com (valve300.steamcontent.com): Closing connection

edit: lol steam blocks their own urls

Where 228983 would be your app ID. Did some research and it *appears* what's happening is the client's trying to contact the Steam backend and verify game ownership, but it can't get a token from the server and so the connection resets.

The download never gets past the starting phase, it'll just attempt verification x amount of times - if multiple queued up the client will just cycle through them, give a disappointed sigh, and then schedule them for a minute later etc.

What could be done to help with the issue?

[RubberPunch]

Confirming this, have had this issue since 00:00 UTC, maybe even before that

[Luska]

Same problem here!

[Glitchy Girl]

Can confirm I'm having this same issue. It's strange though as it seems to be tied to my account and not my computer. I was able to verify this since both my fiancee have our own steam accounts (imagine that! xD) and this is how it went. She was able to download on her computer, however when she logged on and let me log in on her computer I could not download anything onto her computer.

She however can log onto my PC and download with no issues. In fact in order to download a few games that I bought recently, and some a few days ago (The Surge, Anyland, etc), I had to use family sharing so that I could share my collection with her account. At that point I then logged off of my account after enabling family sharing, proceeded to log onto her account... downloaded the games. And then logged back onto my account so that I could play on my account.

No idea why it is as it is... but yeah :( .

[Tiel]

Originally posted by Nikki:

What could be done to help with the issue?

More and more threads are popping up on this and most of us have gone through the full gamut of fixes. When you think about it, if that many people with so many different configurations & connections are going through the same problem, it's gotta be a Steam issue.

If that's the case, not much us joes can do about it but wait until they hop on it.