Solstheim Problem

[PsyWarVeteran]

I went to Windhelm docks to talk to Gjalund Salt Sage.After persuading him to set sail to Solstheim game loads a bit and then crashes to desktop.I have no mods and just started a new save because of that problem.Any help would be appreciated.

[MageThis]

Do you have the unofficial patches?

[PsyWarVeteran]

No i don't.Should i install Dragonborn unofficial patch or vanilla game?

[Nazenn]

You install all patches that are applicable, so the base patch and then the patch for whatever dlc that you have

[PsyWarVeteran]

I installed all of the unofficial patches,sadly same problem continues.

[SpeedFreak1972]

Did you try a verify gamecache?

[PsyWarVeteran]

Yes i tried that too.

[Nazenn]

Go into your data files and make sure your dlc is loaded in this order :
Dawnguard
Hearthfires
Dragonborn

Other then that unofortunetly I'm not sure.

[PsyWarVeteran]

Sadly didn't worked.

[Ilja]

Skyrim.esm
Update.esm
Unofficial Skyrim Patch.esp
Dawnguard.esm
Unofficial Dawnguard Patch.esp
HearthFires.esm
Unofficial Hearthfire Patch.esp
Dragonborn.esm
Unofficial Dragonborn Patch.esp
[Other ESM files]
HighResTexturePack01.esp
HighResTexturePack02.esp
HighResTexturePack03.esp
Unofficial High Resolution Patch.esp
[Other ESP files]

If the game keeps crashing, then you might try to verify the integrity of your game cache with a clean cacke. We can give you instructions, if it comes to that.

[PsyWarVeteran]

The problem is i don't have Skyrim.esm and Update.esm files in the launcher.

[Nazenn]

Skyrim.esm and Update.esm dont show in data files. Its okay, thats normal

[Ilja]

Default launcher treats them as "locked" files, so they do not appear there. I should have mentioned that.

[SpeedFreak1972]

No problem skyrim.esm won't turn up have the same however it is there ... if it wasn't there the game wouldn't load at all.

[PsyWarVeteran]

Okay then everything is set as above but it's still crashes

[Ilja]

Try the following. This should take about 10 minutes.

- Go to game and move your character away from the crashing area.
- Exit game. Exit Steam

- Go to Steam folder and remove folder named appcache
- Go to Documents > My Games > Skyrim
- Remove files Skyrim.ini and SkyrimPrefs.ini. (Extensions might not be visible, depending on your Windows settings.

- Close your computer. Let it shut down. Then start it again.
- Start Steam. It will load few seconds, while inspecting your games and creating the new appcache folder for you.

- From Steam client Library view, right click the game.
- Properties > Local Files > Verify Integrity of Game Cache...
- Let it run.

- Open the default launcher and let the game configure itself. New Skyrim.ini will be created automatically

- Launch the game and redo your ingame settings. New SkyrimPrefs.ini will be created automatically.

* 1 file will always fail to validate. It is related to how Steam detects your graphic card configurations and does not have any negative effect to your game.

If you do not have any mods, except Unofficial Patches, then this should really fix the problem. If not, then the problme might be related to memory bugs in the game. We have solutions that may fix those as well.