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So people that had bought the software they are saying that is practically the same software , so what I saw in the picture and the trailer to me even that you mentioned that there are new features I didn't saw anything letting me know that im actually going to buy something new , actually I see it like many people as the update that the original game character hub supposed to had and doesn't look very different.
And not to be rude but, if you're really are sorry you need to stop making excuses like you mentioned " if you feel there was a lack of communication or if some of my announcements were unclear" thats something obvious that you need to be doing , since many of your costumers where waiting all this time for answers and neither one single message of letting them know whats is going on.
For me I just hope that you and your team continue improving the software , at least adding new templates for monster, new animations ,etc. or even for use in other engines too and most important of them all is that get to communicate more often not like 1 time every 4 months or to 9 months, remember to be honest with your costumers , since with those people who are supporting the software are the reason why you and your team are here improving the software , and with out those people you don't get feedback on what to improve , what can you guys do to make it better, etc.
If you told/wrote about new software, I would keep money for it. And I am not only one who was cheated.
Owners of old GCH deserve hudge discount if not free. Or give us money back.
Also release the DLCs from GCH and give them for free to those that already bought them for GCH.
All of this.... :( maybe 10 for upgrade but really... we bought this for the mv update...