FAQ - Frequently Asked Questions

[JutsuDevs]

FAQ - Frequently Asked Questions

How can I check if my city is available in 911 Operator?
Go to www.openstreetmap.org, search the name of the city, click the proper result on the list situated on the top left side of the screen. Check if property “name:prefix” is described either as a city or a town. If yes, the city will be available in the game.

What languages are supported in 911 Operator?

Full voiceover: English
Subtitles: French, German, Spanish, Polish, Chinese (simplified)
We might add some other languages in future. If you want to help with translation to other languages, please write to [e-mail].
If you want to make some changes in the language files, go to StreamingAssets folder and translate the English file to your own language. Name the file as you want and after that press ~ in game to display a console. Enter the code: changelangto_<enter_file_name_here>

I found a mistake on a city map. Can you repair it?

We’re constantly polishing our game. However, due to enormous number of possible maps, we can’t manage to change every map individually. Maps in our games are based on data from OpenStreetMap service. We encourage you to take part in improving its open source content.
http://wiki.openstreetmap.org/wiki/Contribute_map_data

I bought the game on Kickstarter or paid by PayPal, but I haven't received the code yet.
Please contact our publisher at [e-mail] , they will be able to help you directly.

Where do I download the game from?

1.You have to download the Steam client from the website store.steampowered.com and install it.
2.Sign in to an existing account or create a new free account.
3.Search 911 Operator in the store and buy the game.
4.Find 911 Operator in your library and click the Install button.
5.Wait for the download to complete (download time may vary depending on your internet connection speed).
6.Click play.

In my country, the emergency number is different than 911.

To make our game as realistic as possible, we decided to adjust all technical and law rules to the United States of America emergency dispatch system. We might cover more emergency numbers in the future.

I found a serious bug, where do I report it?

Please follow those steps:
1. Go to the Local Low folder:
For Windows users:
C:\Users\{insert_your_Username_here}\AppData\LocalLow\JutsuGames\911 Operator
For Mac users:
/Users/{insert_your_Username_here}/Library/Application Support/JutsuGames/911 Operator/
For Linux users:
/home/user/{YOUR_USERNAME_HERE}/.config/unity3d/JutsuGames/911 Operator
2. Make a copy of Career, FreeGames folders and all .txt and .xml files (it should contain PlayerProfile.xml. DO NOT copy Maps and Screenshot folders.
3. Right click on 911 Operator in Steam Library. Choose properties, then local files tab and click the “browse local files” button. Open 911_Data and try to find a file named output_log.txt. Copy it and attach to the files from step 2.
4. Send us a description of the bug to the mail [e-mail] and attach all the files from steps 3 and 4. Please add the following info:

Description of the bug
When/Where did the bug happen? (Game mode, city, taken action. Try to give us enough info to find this bug in game.)
Have you spotted this bug more than once?
What is your operating system? Windows/Mac/Linux
Description of your platform (CPU model, GPU, amount of RAM etc.)
Screenshot if possible (if you run the game from Steam, you should just press F12; if not, you can use the PrintScreen button or a program like Snipping Tool)

Thank you for every reported bug! Thanks to you, we can make our game better. We’ll try to solve the bug as soon as it’s possible.

The game doesn’t work properly on my computer. Could you help me?

1. Make sure that your computer fulfills the minimal system requirements. You can check them on the Steam product page.

2. Go to the Local Low folder: C:\Users\{insert_your_WindowsUsername_here}\AppData\LocalLow\JutsuGames\911 Operator

3. Make a back-up copy of Career, FreeGames folders and all .txt and .xml files (it should contain PlayerProfile.xml. DO NOT copy Maps and Screenshot folders).

4. Right click on 911 Operator in Steam Library. Choose properties, then the local files tab and click the “browse local files” button. Open 911_Data and try to find a file named output_log.txt. Copy it and attach to the files from step 3.

5. Start the game. Go to options in “Main Menu” of the game and use “Reset Data” button. It’ll delete all your downloaded maps and saves, but it could help in most of the cases.

6. Try to play the game again. If a problem still occurs, proceed to the next step.

7. Send us a description of the bug to the mail [e-mail] and attach all the files from steps 3 and 4. Please add the following info:

Description of the bug
When/Where the bug happen? (Game mode, city, taken action. Try to give us enough info to find this bug in game.)
Have you spotted this bug more than once?
What is your operating system? Windows/Mac/Linux
Description of your platform (CPU model, GPU, amount of RAM etc.)
Screenshot if possible (if you run the game from Steam, you should just press F12; if not, you can use the PrintScreen button or a program like Snipping Tool)

Thank you for every reported bug! Thanks to you we can make our game better. We’ll try to solve the bug as soon as it’s possible.

I get negative points for resolving the cases, why is that?

Read your after duty reports carefully. It will help you understand why in some cases negative reputation points were assigned. Not every incident is supposed to be resolved by teams. Sometimes, it’s enough to give some instructions over the phone, at other times you should just ignore the call (e.g. prank calls). You’ll get positive reputation points for ignoring a call if it’s unnecessary to dispatch any units.

I can’t download a map. I got a message saying: “Sorry, server is not available at this time, please check your internet connection or try again later”.

1. Check your Internet connection.
2. Check if your firewall or antivirus isn’t preventing 911 Operator from connecting with the Internet.
3. Try again later. We’re trying to do whatever we can to provide you the access to the server. 4. However, some breaks in access to the server may occur, because of the heavy Internet traffic.
5. Meanwhile, you can try to play on the maps you’ve already downloaded, or to find more popular maps, which have been already converted by the server (the most issues with downloading maps occur when you try to download a map of a city that was never played on before and must be converted).

If you can’t download any maps at all, please download the file with maps from the campaign mode: http://cdn.jutsugames.com/911maps/911_Operator_Career_Maps.zip
After extracting the files, please read Readme.txt and follow the instructions.

Why do you have a DLC?

The content from the DLC was one of the rewards on Kickstarter. We made that additional content especially for our backers. However, we’ve decided to offer it to all players for a small fee. Why isn’t it free? We believe it wouldn’t be fair to all the Kickstarter backers, who spent more money to get an additional reward. The income from the DLC will be used for further development process of 911 Operator, during which we’ll prepare free content for future updates (new, fully voiceovered calls, new incidents, additional translations etc.).

I have a suggestion what you can change in game.

Thank you for all your feedback, please send your suggestion to [e-mail].