3rd - Crash Bugs Go HERE

[Sara]

Please read the Common Issues thread before posting here!

Hi! Put crashing issues in here.
Please include system specifications and any even vaguely relevant information you can come up with, including screenshots if it's related to something you can identify.
I also encourage including minidump (mdmp) files from the game folder as applicable.

Bug posts will be removed as they are confirmed to be addressed.
If your post is removed, please try restarting Steam to see if I've fixed your issue!

[Zappatoshiki]

Hello there! Just received this game from a friend and ran into issues with launching the game - it evidently crashes before a window can even pop up, so the only way I know it tries to run at all is from Task Manager showing the process. I've attempted launching from the config menu as well as directly from steamapps, deleting the save file from the config tool, disabling movies, fiddling with the resolution, restarting Steam and the computer, as well as verifying the integrity of the game files.

For what it's worth, I also run into the same issues (and attempted all of the above) when trying to launch Trails FC and SC.

My specs:
CPU: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz
Graphics: GeForce 310M
RAM: 4GB
OS: Microsoft Windows 7 Home Premium

Thanks in advance!

[blitz]

Vespero, I had a simliar issue and was able to narrow down the reason.

Whenever I was using streaming in steam it would not load (steamlink).

The game worked just fine when it was disabled.

The issue was borderless windowed mode. As soon as I set it to fullscreen the issue was fixed. For some reason it only occured for me when using streaming.

Give it a try to see if it works, especially if you have a steamlink always on or something.

[Talithmara]

I do not know if this is a freak occurrence or not, but I did have a mildly suspicious crash and I figure I may as well share as much data as I possibly can - spoiler tags because it's from a storyline boss.


Boss: _____ The Savage (I forget the full name) in the Sealed Area (Chapter 2 - presumably late chapter 2)
Party: Ries, Kevin, Joshua, Julia, in that order.


On the first turns, I got to work casting Ascencion on the small mobs. The game crashed on the boss's first turn, which strikes me as a little too unlikely to be a purely random crash that isn't related to the boss itself.

As people have no doubt gotten past it (unless they're just hacking in the achievements - which I highly doubt since I know there's some very loyal fans who've been waiting longer than me for this game, and have doubtlessly played more than me) it clearly doesn't happen every time, hence why I included info about the party and actions taken, just in case it was a specific combination resulting in an overflow or something.


EDIT: Forgot to include the system specs:

OS: Windows 7 Ultimate
Video Card: Onboard Graphics only, sadly. Something like 1600mb.
Proccessor: Intel i3
RAM: 4 GB

[Zappatoshiki]

Originally posted by blitz:

Vespero, I had a simliar issue and was able to narrow down the reason.

Whenever I was using streaming in steam it would not load (steamlink).

The game worked just fine when it was disabled.

The issue was borderless windowed mode. As soon as I set it to fullscreen the issue was fixed. For some reason it only occured for me when using streaming.

Give it a try to see if it works, especially if you have a steamlink always on or something.

Blitz, thanks for the suggestions! Unfortunately, I've attempted all of the above (well, not owning Steam Link helped narrow that possibility down) with no luck, and I've also disabled the Steam Overlay after remembering that can also be an issue for some games.

Still, this helps narrow down a culprit, so it was worth making the effort!

[Varshyl]

Just crashed twice trying to do Josette's substory door in 2nd area, happened both times when I tried to start the ship battle mini-game. 1080p resolution first, then downscaled to lower resolution to see if that fixed it.

Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/07/13 11:41:19 Ver: 13.01
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8134MB RAM
Page File: 3497MB used, 12828MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
Card name: NVIDIA GeForce GTX 660
Chip type: GeForce GTX 660
DAC type: Integrated RAMDAC
Display Memory: 6083 MB
Dedicated Memory: 2016 MB
Shared Memory: 4067 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

[Sara]

Originally posted by Varshyl:

Just crashed twice trying to do Josette's substory door in 2nd area, happened both times when I tried to start the ship battle mini-game. 1080p resolution first, then downscaled to lower resolution to see if that fixed it.

Try disabling the Hardware Vertex Shader, or playing in windowed instead of fullscreen (or vice-versa).

[Varshyl]

Originally posted by Sara:

Originally posted by Varshyl:

Just crashed twice trying to do Josette's substory door in 2nd area, happened both times when I tried to start the ship battle mini-game. 1080p resolution first, then downscaled to lower resolution to see if that fixed it.

Try disabling the Hardware Vertex Shader, or playing in windowed instead of fullscreen (or vice-versa).

Did, still crashing.

[Sara]

Originally posted by Varshyl:

Forgot to post the dump info from the crashes, sorry.


Dump Summary
------------
[...]

This info sadly doesn't help a whole lot. The actual .mdmp file would be significantly more helpful.

[Varshyl]

Oh, dunno how to post a file on forum so using a third party file hosting site, here ya go.

https://file.town/uploaded/hzsqi0g7li2k04eb96yuask85

[Sara]

Originally posted by Varshyl:

Oh, dunno how to post a file on forum so using a third party file hosting site, here ya go.

https://file.town/uploaded/hzsqi0g7li2k04eb96yuask85

Looks like a crash when it tries to change the BGM and play the initial sound for the shooting minigame. Try disabling sound/BGM. If you have a modded sound effect file, please unmod it. Either way, it's not ideal, but hopefully disabling those should get you past the crash. It's possible that some external program (such as ffdshow) is trying to override the game's built-in ogg player. That's been known to cause issues on occasion.

[Varshyl]

I had all sounds disabled via config, guess that was causing the crash. Re-enabled them and it worked.

[kyostsubasa]

I am having the same issues as Varshyl. I have tried everything from lowering graphics and changing resolution to disabling sound (then re-enabling), to playing normally. It never seems want to let me get beyond selecting the difficulty.

Here is a link to all the crash files I have.

https://mega.nz/#!wN5mjRRa!m8TYtPU6j5NP6L71tbJQ5zmcX0hEVnwWEsnRBK35doA

If you need something else, just tell me.

[Sara]

Originally posted by kyostsubasa:

I am having the same issues as Varshyl. I have tried everything from lowering graphics and changing resolution to disabling sound (then re-enabling), to playing normally. It never seems want to let me get beyond selecting the difficulty.

Here is a link to all the crash files I have.

https://mega.nz/#!wN5mjRRa!m8TYtPU6j5NP6L71tbJQ5zmcX0hEVnwWEsnRBK35doA

If you need something else, just tell me.

Have you tried toggling the directsound support entirely and/or the BGMs?

[kyostsubasa]

Originally posted by Sara:

Have you tried toggling the directsound support entirely and/or the BGMs?

Yes, did both of those, turning off the directSound completely one time and turning only the BGM off another time.

[Seta]

I've only had a random crash at chapter 4 first dungeon, the canal filled with lava, but I feel like sharing it in case there's some problem there. It happened when triggering a battle.

https://mega.nz/#!cPAgCK7Q!cSf1vn0nhQgcO-W4qmX7I1-l71UD6YS0_Sy2rpy6DrE