Game wont stop crashing, any way to get a refund?

[CaptSternn]

I have reinstalled twice, and the game crashes each time like 5mins in. Can't play it, and at this point I am sick of it and don't care to try and make it work anymore. Is there any way to get a refund?

[CaptSternn]

Srsly, I've gotten 5mins in three times. Sick of it, do not care to play. Just want a refund. Sigh.

[The_Mess]

Have you checked the support 101 sticky in this forum for troubleshooting? As with that sort of crash rate, it's usually an issue with the user's computer configuration rather than the game, although corrupt game files is also a pontenial (lower chance since you've reinstalled twice).

On refunds - usually to get a refund through steam you need to have actually tried to get the game working, or have brought it without checking the store page vis compatibility issues.

[tictactoe_13]

Krater worked well for me on Lion and Mountain Lion.

Since Mavericks has been installed, it crashes on start-up.

Sometimes it takes you to the main screen of the game and just hags. No buttons are clickable. I have had to re-boot my machine as it slams the memory and no other applications or shortcuts work.

Will there be a fix for this?

[wiredhands]

You shouldnt expect any fixes atm, since fatshark is 100% working on other projects(at least to my knowledge).

You could try and find the log file Krater creates and see which error it writes (though might not be any if it insta crashes). My guess is that between the Mac OS versions something might have changed in the way memory is allocated and that causes the crashes (but this is purely speculation, since I don't have a mac to test it on). I wish I could do more to help....

[CaptSternn]

no I want my ♥♥♥♥♥♥♥ money back

[The_Mess]

And the consumer laws are generally pretty clear on this, it needs to be shown that the product is at fault by going through trouble shooting/testing before a refund is legally required (at the seller's discretion, though with steam you need to do the above).

There is a pretty comprehensive guide to fixing most issues with krater and which hardware/software configurations lead to presently non-resolved and game breaking problems. If you can't be bothered with using it, there isn't much we can do for you.

[jasonedwarddavis]

This game has been non-functional on my mac since I purchased it 6 months ago. From constantly monitoring the forums, it's very clear that even with the troubleshooting, the game is highly incompatible for many macs across the board. We get that Fatshark is working on another project, but I seriously cringe everytime I see Krater show up in a promotion for mac games.

[CaptSternn]

pos game

[The_Mess]

Αναρτήθηκε αρχικά από jasonedwarddavis:

This game has been non-functional on my mac since I purchased it 6 months ago. From constantly monitoring the forums, it's very clear that even with the troubleshooting, the game is highly incompatible for many macs across the board. We get that Fatshark is working on another project, but I seriously cringe everytime I see Krater show up in a promotion for mac games.

Main issue is Mac users without discrete GPU's, as the game barely runs at all on intel HD integrated graphics and I don't think the store page was updated to include that info T_T

Second issues - for some damnable reason the game engine doesn't recognised trackpads in certain Mac OSX versions and often if the trackpad doesn't work nor with mice that are plugged in and using their own drivers.

Then there's Mac specific crashes stemming from updates to OSX.

Unfortunately I have no idea when they'll have the manpower to deal with these as presently the team is still tied up in War of the Vikings + what ever other contract work they have in the pipeline for Paradox.

[The_Mess]

Αναρτήθηκε αρχικά από Honorificabilitudinitatibus:

pos game

:rolleyes:

You've been offered help to get krater working multiple times now, and yet you act like a spoiled two year old, where as must other people use their brains and after ranting will knuckle down and try work this sort of stuff out as best as possible.

So yeah, filling you under id10t and any requests for help will be ignored in the future.

[CaptSternn]

Why do you assume I want help? You can't ignore requests I will never make.

[The_Mess]

By not asking for help on what is probably a fairly straightforward problem (bar nvidia issues or OS bugs) you're shooting yourself in the foot as gaming on the PC will always run into issues unless the platform is reduced to console level uniformity.

Thus if you want a game that works out of the box, you need to stick to consoles or smart phones as the shear level of diversity in hardware, driver, OS and software configuration/version makes it difficult for all but the biggest development houses to deal with every possible issue, though not always (i.e. ID tech 5 vis AMD graphics). Combine it with install issues (corrupt downloads, hard drive issues, registry bugs) and PC gaming can be occasionally very frustrating if you don't know how to do basic troubleshooting.

[CaptSternn]

"Thus if you want a game that works out of the box, you need to stick to consoles or smart phones"

Stupidest thing I have ever heard. Let me guess, You didnt play any video games before the year 2000 did ya. Whats worse is you seem to accept that as reality, and 'O.K."....

Regardless you are completely wrong. Many games for the PC work right out of the box.

Why are you even posting this anyway? This thread is like a month old... and I wanted a refund because I think the game is utter garbage, not help making it work.


Seriously, can someone lock this thread please, instead of letting every simple minded person who reads it bump it back to the top.