Crash when picking up devastator

[Portman]

Whenever I run into the devastator in the story or survival mode the second I attempt to get the weapon (it starts to auto equip) and the game crashes to the desktop.



-------- START OF LOG --------

22:24:10 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 180038 2013-03-21 13:41:01 @builder05; Win32-Static-Final-Default$
22:24:10 LOG: Command: $
22:24:10 LOG: Initializing timer.
22:24:10 LOG: Timestamp: 2013/03/27 22:24:10
22:24:10 LOG: Binary name: Sam3.exe
22:24:10 LOG: Binary soft path: Bin/
22:24:10 LOG: Binary hard path: D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\
22:24:10 LOG: Application directory: D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\
22:24:10 LOG: * OS...
22:24:10 LOG: Name: Windows 7 (Home)
22:24:10 LOG: Kernel: WinNT (64-bit)
22:24:10 LOG: Version: 6.1, build 7601
22:24:10 LOG: Misc: Service Pack 1
22:24:10 LOG:
22:24:10 LOG: * CPU...
22:24:10 LOG: Vendor: GenuineIntel
22:24:10 LOG: Name: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
22:24:10 LOG: Type: 0, Family: 6, Model: 10, Stepping: 7
22:24:10 LOG: Clock: 2.00 GHz
22:24:10 LOG: Cores: 8
22:24:10 LOG: CMOV: Yes
22:24:10 LOG: SSE: Yes
22:24:10 LOG:
22:24:10 LOG: * Memory...
22:24:10 LOG: Total physical memory: 8169 MB
22:24:10 LOG: Free physical memory: 6196 MB
22:24:10 LOG:
22:24:10 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:24:10 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:24:10 INF: GameEnv API: Steam
22:24:10 INF: Encoded user ID = 5e46f11e:270bdb60
22:24:10 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:24:10 LOG: Created thread 6392(ResourceLoader).
22:24:10 LOG: Loading cvars from "$D:/Program Files (x86)/Steam/userdata/76093/41070/local/SeriousSam3.ini".
22:24:10 LOG: Trying to set display mode 1600x900(fullscreen)...
22:24:10 INF:
22:24:10 INF: * Desktop settings...
22:24:10 INF: Color depth: 32-bit
22:24:10 INF: Desktop resolution: 1600 x 900
22:24:10 INF: Virtual screen: 1600 x 900
22:24:10 INF: Monitors attached: 1
22:24:10 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\GfxD3D.dll".
22:24:10 LOG: Loaded "D3D9.dll".
22:24:10 LOG: Loaded "D3DCompiler_43.dll".
22:24:10 LOG: Loaded "D3DX9_43.dll".
22:24:11 INF:
22:24:11 INF: Gfx API: Direct3D
22:24:11 INF: Resolution: 1600 x 900
22:24:11 INF: Vendor: nVidia (0x10DE)
22:24:11 INF: Driver: nvd3dum.dll (0x1251)
22:24:11 INF: Renderer: NVIDIA GeForce GTX 560M
22:24:11 INF: Version: 9.18.13.1407
22:24:11 INF: Video memory size: 2048 MB
22:24:11 INF: Available for textures: 4036 MB
22:24:11 INF: Active GPU(s): 1
22:24:11 LOG: Processing file Content/SeriousSam3/Config/CheckDriver.lua
22:24:11 INF: Driver version: 31407 (required: 30600)
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\SfxXAD.dll".
22:24:11 LOG: Loaded "X3DAudio1_7.dll".
22:24:11 INF:
22:24:11 INF: Sfx API: XAudio2
22:24:11 INF: Device: Speakers (Realtek High Definition Audio)
22:24:11 INF: Mixer frequency: 48000 Hz
22:24:11 INF: Mixer voices: 2
22:24:11 INF: Max sound sources: 25
22:24:11 INF: Max total volume: 3
22:24:11 INF: Speaker config: stereo
22:24:11 INF: Environment FX: enabled
22:24:11 INF: Current environment: Padded cell
22:24:11 INF:
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\SeriousSam3_Project.dll".
22:24:11 LOG: Content/SeriousSam3/All_01.gro: 6414 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_02.gro: 5133 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_145562.gro: 2565 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_147686.gro: 835 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_150406.gro: 627 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_170136.gro: 703 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/All_180038.gro: 102 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/CachedShaders_PC.gro: 4391 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/DLC1_Models.gro: 1 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/DLC2_Models.gro: 2 files, signature: OFFICIAL
22:24:11 LOG: Content/SeriousSam3/DLC3_Models.gro: 1 files, signature: OFFICIAL
22:24:11 LOG: Loading translation tables from Content/SeriousSam3/Locales/enu/.
22:24:11 LOG: Content/SeriousSam3/Locales/enu/translation.tbl
22:24:11 LOG: Content/SeriousSam3/Locales/enu/translation_All.tbl
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\CodecAudio_Vorbis.dll".
22:24:11 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\CodecVideo_Null.dll".
22:24:11 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\Input.dll".
22:24:11 LOG: Loaded "xinput1_3.dll".
22:24:11 LOG: Module 'Bin/Input.module' loaded in '0.01' seconds.
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\Game.dll".
22:24:11 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\ProcRender.dll".
22:24:11 LOG: Loaded "D:\Program Files (x86)\Steam\steamapps\common\Serious Sam 3\Bin\Shaders.dll".
22:24:11 LOG: Module 'Bin/Shaders.module' loaded in '0.01' seconds.
22:24:11 LOG: Module 'Bin/ProcRender.module' loaded in '0.02' seconds.
22:24:11 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
22:24:11 INF: Using cheats will invalidate your score for this level and achievements won't be awarded for the remainder of the game.
22:24:11 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
22:24:11 LOG: Alienware LightFX is not installed.
22:24:11 LOG: Module 'Bin/SeriousSam3_Project.module' loaded in '0.78' seconds.
22:24:11 LOG: Processing file Content/SeriousSam3/Config/autoexec.cfg
22:24:11 LOG: Created thread 2504(GameDataJobs).
22:24:12 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/CommandTable/'.
22:24:12 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
22:24:12 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
22:24:12 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
22:24:12 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
22:24:12 LOG: cvarShowDiffs()
22:24:12 LOG: cmp_pixMaxSize = 4096 (2048)
22:24:12 LOG: crm_iRenderDepthPrepass = 1 (2)
22:24:12 LOG: efx_fOcclusionBufferScale = 0.8 (0.5)
22:24:12 LOG: efx_iOcclusionQuality = 0 (1)
22:24:12 LOG: gam_bAllowArmorItems = 1 (-1)
22:24:12 LOG: gam_bAllowHealthItems = 1 (-1)
22:24:12 LOG: gam_bAllowJoinInProgress = 0 (-1)
22:24:12 LOG: gam_bAllowPowerupItems = 1 (-1)
22:24:12 LOG: gam_bAllowSeriousBombItems = 1 (-1)
22:24:12 LOG: gam_bAmmoStays = 1 (-1)
22:24:12 LOG: gam_bArmorStays = 1 (-1)
22:24:12 LOG: gam_bAutoCycleMaps = 0 (-1)
22:24:12 LOG: gam_bCustomizedDifficulty = 0 (-1)
22:24:12 LOG: gam_bExtraMPEnemies = 1 (-1)
22:24:12 LOG: gam_bFriendlyFire = 0 (-1)
22:24:12 LOG: gam_bHealthStays = 1 (-1)
22:24:12 LOG: gam_bInfiniteAmmo = 0 (-1)
22:24:12 LOG: gam_bPowerupsStay = 1 (-1)
22:24:12 LOG: gam_bRankedMatch = 0 (-1)
22:24:12 LOG: gam_bRespawnInPlace = 1 (-1)
22:24:12 LOG: gam_bWeaponsStay = 1 (-1)
22:24:12 LOG: gam_ctFragsLimit = 20 (-1)
22:24:12 LOG: gam_ctGoalsLimit = 10 (-1)
22:24:12 LOG: gam_ctMaxPlayers = 1 (-1)
22:24:12 LOG: gam_ctMinPlayers = 1 (-1)
22:24:12 LOG: gam_ctPrivateSlots = 0 (-1)
22:24:12 LOG: gam_ctRoundLimit = 10 (-1)
22:24:12 LOG: gam_ctTimeLimit = 10 (-1)
22:24:12 LOG: gam_gdDifficulty = 3 (0)
22:24:12 LOG: gam_iExtraEnemyDamagePerPlayer = 0 (-1)
22:24:12 LOG: gam_iExtraEnemyStrength = 0 (-1)
22:24:12 LOG: gam_iExtraEnemyStrengthPerPlayer = 0 (-1)
22:24:12 LOG: gam_iInvulnerableAfterSpawning = 0 (-1)
22:24:12 LOG: gfx_bLastGoodFullScreen = 1 (0)
22:24:12 LOG: gfx_bRequiredShaderReload = 1 (0)
22:24:12 LOG: gfx_bRequiredTextureReload = 1 (0)
22:24:12 LOG: gfx_iAntiAliasingSamples = 1 (4)
22:24:12 LOG: gfx_iCommandBufferSize = 256 (512)
22:24:12 LOG: gfx_iWaitVSyncs = 1 (0)
22:24:12 LOG: gfx_pixLastGoodResHeight = 900 (480)
22:24:12 LOG: gfx_pixLastGoodResWidth = 1600 (640)
22:24:12 LOG: gfx_pixLastGoodWinHeight = 900 (480)
22:24:12 LOG: gfx_pixLastGoodWinWidth = 1600 (640)
22:24:12 LOG: gfx_pixResHeight = 900 (0)
22:24:12 LOG: gfx_pixResWidth = 1600 (0)
22:24:12 LOG: gfx_pixWinHeight = 900 (480)
22:24:12 LOG: gfx_pixWinWidth = 1600 (640)
22:24:12 LOG: nmp_pixMaxSize = 4096 (2048)
22:24:12 LOG: prj_bSkippableIntroScene = 1 (0)
22:24:12 LOG: prj_ctMaxCorpses = 30 (20)
22:24:12 LOG: prj_ctMaxCorpsesCoop = 10 (8)
22:24:12 LOG: prj_ctMaxDebris = 100 (50)
22:24:12 LOG: prj_ctMaxDebrisCoop = 60 (20)
22:24:12 LOG: prj_ctMaxMovingCorpses = 6 (4)
22:24:12 LOG: prj_ctMaxMovingCorpsesCoop = 3 (2)
22:24:12 LOG: prj_ctMaxMovingDebris = 60 (50)
22:24:12 LOG: prj_fDebrisScreenSizeRatioCull = 0.005 (0.01)
22:24:12 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.01 (0.015)
22:24:12 LOG: prj_iGPUMemory = 4 (2)
22:24:12 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=1,sys_iGPUVendorID=4318,sys_iCPUFamily=6,sys_iCPUMHz=1995,sys_iGPUDeviceID=4689,sys_strCPUVendor=GenuineIntel,gfx_ulVideoMemoryMB=2048," ("")
22:24:12 LOG: rcts_bDebugNegotiations = 1 (0)
22:24:12 LOG: ren_bMirrorFastLights = 0 (1)
22:24:12 LOG: ren_fMax3DRenderingMPix = 1.1 (0)
22:24:12 LOG: sha_iMaxShockwaves = 10 (8)
22:24:12 LOG: sha_iParallaxMappingMethod = 1 (2)
22:24:12 LOG: shb_pixShadowDensity = 48 (16)
22:24:12 LOG: snd_fVoiceCommVolume = 0.7 (1)
22:24:12 LOG: tex_pixMaxSize = 4096 (2048)
22:24:12 LOG: Processing file Content/SeriousSam3/Config/AutoDetect.lua
22:24:12 INF: AutoDetect: Hardware values unchanged, nothing to do.
22:24:14 LOG: Created thread 6596(SyncWorkshop).
22:24:15 LOG: Steam workshop sync operation finished in 1.02 seconds.
22:24:15 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/Startup/'.
22:24:32 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/Intro.wld"
22:24:32 LOG: Finished loading world. (process memory: 1203 MB)
22:24:32 LOG: Timestamp: 2013/03/27 22:24:32
22:24:32 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/Intro.wld' in 0.54 seconds.
22:24:32 LOG: Created thread 5424(WorkerThreadPool).
22:24:32 LOG: Created thread 4136(WorkerThreadPool).
22:24:32 LOG: Created thread 5940(WorkerThreadPool).
22:24:32 LOG: Created thread 6184(WorkerThreadPool).
22:24:32 LOG: Created thread 4912(WorkerThreadPool).
22:24:32 LOG: Created thread 6544(WorkerThreadPool).
22:24:32 LOG: Created thread 5284(WorkerThreadPool).
22:24:32 TRC: 2 sound channels reinitialized.
22:24:32 LOG: Created HDR render-target of 1392x784.
22:24:34 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/MenuLevel.wld"
22:24:34 LOG: Created HDR render-target of 1600x900.
22:24:34 LOG: Finished loading world. (process memory: 1226 MB)
22:24:35 LOG: Timestamp: 2013/03/27 22:24:35
22:24:35 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/MenuLevel.wld' in 0.27 seconds.
22:24:35 LOG: Created HDR render-target of 1392x784.
22:24:37 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
22:24:40 LOG: Starting level: "Content/SeriousSam3/Levels/Z5_Other/SV_Canyon.wld"
22:24:40 LOG: Player profile saved with size 3.21kB(96.00kB) at 2013/03/27 22:24:40.
22:24:40 LOG: resFreeUnusedProxies() released '52' and reverted 0 proxy objects in 0.00 seconds.
22:24:40 LOG: resFreeUnusedStock() released 1294 files in 0.07 seconds.
22:24:40 LOG: Started loading world "Content/SeriousSam3/Levels/Z5_Other/SV_Canyon.wld"
22:24:40 LOG: Created HDR render-target of 1392x784.
22:24:51 LOG: Finished loading world. (process memory: 1234 MB)
22:24:51 LOG: <roundstart gamemode="Survival" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="1" joininprogress="0"/>
22:24:51 LOG: Timestamp: 2013/03/27 22:24:51
22:24:51 INF: Started simulation on 'Content/SeriousSam3/Levels/Z5_Other/SV_Canyon.wld' in 11.55 seconds.
22:25:12 LOG: resFreeUnusedProxies() released '6' and reverted 0 proxy objects in 0.00 seconds.
22:25:12 LOG: resFreeUnusedStock() released 14 files in 0.01 seconds.
22:25:12 TRC: 1 sound channels reinitialized.

//=====================================================
Report generated at: 01/05/13 18:24:59
Version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 174448 2012-12-17 10:38:19 @builder05; Win32-Static-Final-Default$
Build type: Win32-Static-Final-Default
Exception code: C0000005 ACCESS_VIOLATION
Fault address:
00C86CAA 0001:00885CAA "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe"

Dumping registers:
EAX:970C4CB6
EBX:0018FC60
ECX:0000000F
EDX:00000000
ESI:970C4C7A
EDI:0018FC7C
CS:EIP:0023:00C86CAA
SS:ESP:002B:0018F780 EBP:0018F788
DS:002B ES:002B FS:0053 GS:002B
Flags:00210202

Dumping stack back trace:
00C86CAA 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00885CAA
008AC75A 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:004AB75A
004200A1 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0001F0A1
00CB33E9 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:008B23E9
004C36A2 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:000C26A2
0083729A 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0043629A
00865DD5 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00464DD5
00928AFB 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00527AFB
00AA8F81 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:006A7F81
00AA3739 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:006A2739
00553800 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00152800
009F278B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:005F178B
00591946 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00190946
00BB0C6B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:007AFC6B
00A5847B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0065747B
009CF321 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:005CE321
0082121F 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0042021F
00C90D31 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0088FD31
76DA33AA 00000001 $adr: "$C:/Windows/syswow64/kernel32.dll" 0001:000033AA
777F9EF2 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:00029EF2
777F9EC5 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:00029EC5

//=====================================================

[AlenL]

That crash .rpt is very old . Do you perhaps have a minidump from a matching date, as the rpt is obviously not from this crash.

Also, perhaps a stab in the dark - but have you tried verify game cache?

[Portman]

Sorry about that, I thought it was generating the file every time it crashes but it apparently isn't. If I go into survival mode and equip the devastator it crashes but doesn't generate a file or error message. I started the campaign level Unearthing the Sun and if I attempt to skip the cut scene at the beginning of the level it crashes with the report below and an error message to contact support. If I let the cut scene play, the level is playable until I pickup health which causes it to crash without the file and error message.

I have tried verifying the game cache, it reports that all files passed verification but then downloads 12mb for Sam 3. This happens every time I verify the cache files.

//=====================================================
Report generated at: 03/29/13 12:47:06
Version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 180038 2013-03-21 13:41:01 @builder05; Win32-Static-Final-Default$
Build type: Win32-Static-Final-Default
Exception code: C0000005 ACCESS_VIOLATION
Fault address:
00C92DEA 0001:00891DEA "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe"

Dumping registers:
EAX:820C1CDE
EBX:0018FC60
ECX:0000000F
EDX:00000000
ESI:820C1CA2
EDI:0018FC7C
CS:EIP:0023:00C92DEA
SS:ESP:002B:0018F780 EBP:0018F788
DS:002B ES:002B FS:0053 GS:002B
Flags:00210202

Dumping stack back trace:
00C92DEA 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00891DEA
006FDC4A 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:002FCC4A
007C9F91 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:003C8F91
00CBECB9 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:008BDCB9
00A0C492 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0060B492
008C5B9A 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:004C4B9A
005565D5 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:001555D5
00640D4B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0023FD4B
00960D11 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0055FD11
005895D9 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:001885D9
004C7820 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:000C6820
00734E7B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00333E7B
00B16466 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:00715466
00BBC7FB 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:007BB7FB
0095378B 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0055278B
007708D1 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0036F8D1
00ABF9FF 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:006BE9FF
00C9CD31 00000001 $adr: "$D:/Program Files (x86)/Steam/steamapps/common/Serious Sam 3/Bin/Sam3.exe" 0001:0089BD31
772F33AA 00000001 $adr: "$C:/Windows/syswow64/kernel32.dll" 0001:000033AA
77CE9EF2 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:00029EF2
77CE9EC5 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:00029EC5

//=====================================================

[AlenL]

Hm, this is strange. I cannot reproduce this crash, and the stack points at possible problem in the system - seems something is interacting with the process as it is crashing at a point where it cannot crash. As if something outside of it has modified it, or as if some system calls are misbehaving. Do you have some firewalls on antivirus software installed?

[Portman]

I did have Kaspersky Internet Security installed when that started happening and had disabled and then uninstalled it and still encountered the crashes. I thought that it could be the hard drive the game is on and I tested it and it passed. I do need to move the game to my other drive (SSD) to test that theory out completely though.

I did a clean installation of Windows 7 off the disc and only loaded sound and video drivers and the game still crashed as stated earlier. The logs from that are on pastebin, Steam didn't like them tagging along with the post.

http://pastebin.com/ZR9A3HHJ

[AlenL]

Thank you for such detailed research and feedback! Let me examine the crash data in detail and get back to you soon...

[Portman]

I ran Memtest86+ for 12 hours (8 passes) and didn't have any errors. I installed the game to my other hard drive and still had the same crash when attempting to skip a cut scene at the start of Unearthing the Sun. The log files appear to be the same to me but you'll be a better judge of that then I will :) I did disable Steam Cloud so it would get a clean installation but it either still downloaded the save data or got it from the other drive so I just tried that level again.

http://pastebin.com/hjGGEWbZ

I am out of ideas of what to do. I was hoping it would be a memory error (granted still could be, 1 test isn't perfect) or something simple. The only thing I can think of now would be a motherboard error I guess, and I'm not sure how to go about getting that checked/replaced with the hardware warranty.

I'm willing to try anything you can suggest, and hopefully I'm not wasting your time on some odd hardware issue that is causing this.

[AlenL]

I don't think it's a hardware issue. Especially since it crashes on exact same spot, then it is most probably not faulty memory or similar. And the more I'm looking into this, it looks like it may possibly be a very rare software incompatibility that we are not correctly handling in some way. I _think_ I have some ideas on how we might mitigate this and will try to ship a workaround in the next beta. Proably in a day or two.

Btw, do you have some unusual things in the machine? Some drives that are not formatted with NTFS? Some strange junctions/mounts? I see you are installed on disk D. What kind of disks/partitions are there in the machine?

[Portman]

The machine is an Asus G74sx bbk7 laptop with two physical hard drives. Drive C: is the OS/boot and drive D: is just for games. Steam is installed on drive D: with the games. Both drives are have a single partition and are formatted with NTFS. Other than those 2 hard drives I have an optical drive mounted as E: and that's it.

[AlenL]

Just wanted to let you know that I think I have a workaround for your problem implemented and ready to ship in the next publicbeta. Sorry for waiting so long.

[Portman]

Good to hear, I'm ready to give it a try whenever it's available.

[Portman]

Alen,
Just letting you know that the new patch took care of the crashes. I played Unearthing the Sun and was able to skip the cut scenes and pickup health and the devastator. I also played the first level and skipped the cut scene and played survival mode and was able the equip and use the devastator. Previously all of those would have caused it to crash, but everything worked out great after the patch.

Thanks again for taking the time to help me out with the issue.

[AlenL]

Huh, don't know how to tell you this... but the workaround I made didn't make it to you yet. The version it is in has not yet been released.

It would mean that you were seeing some other transient issue. Please let me know if this (or other similar) issue reappears. Thanks!

Note to self, this is tracked as issue 25929.