The application has malfunctioned

[khudurlagamar]

Same problem as some other people have met. I can't load the game and in some cases can't even save it though previously it worked just fine (for several years). What's wrong with it now?

[AlenL]

We haven't updated the game, so it's probably some Windows update. Can you please post the SamHD_TSE.log file?

[khudurlagamar]

Here it goes...

-------- START OF LOG --------

18:09:39 LOG: Core version: $Version: SeriousSamHD_TSE; Win32; Standard; Final; 3.003.00:208679; 2014-08-26 11:09:33; @builder01$
18:09:39 LOG: Command: $
18:09:39 LOG: Initializing timer.
18:09:39 LOG: Timestamp: 2017/01/02 18:09:38
18:09:39 LOG: Binary name: SamHD_TSE.exe
18:09:39 LOG: Binary soft path: Bin/
18:09:39 LOG: Binary hard path: C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\
18:09:39 LOG: Application directory: C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\
18:09:39 LOG: * OS...
18:09:39 LOG: Name: Windows 7 (Home)
18:09:39 LOG: Kernel: WinNT (32-bit)
18:09:39 LOG: Version: 6.1, build 7601
18:09:39 LOG: Misc: Service Pack 1
18:09:39 LOG:
18:09:39 LOG: * CPU...
18:09:39 LOG: Vendor: AuthenticAMD
18:09:39 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
18:09:39 LOG: Clock: 3.52 GHz
18:09:39 LOG: Cores: 8
18:09:39 LOG: CMOV: Yes
18:09:39 LOG: SSE: Yes
18:09:39 LOG:
18:09:39 LOG: * Memory...
18:09:39 LOG: Total physical memory: 3326 MB
18:09:39 LOG: Free physical memory: 2243 MB
18:09:39 LOG:
18:09:39 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ScriptLua.dll".
18:09:39 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GameEnv_Steam.dll".
18:09:39 INF: GameEnv API: Steam
18:09:39 ERR: Error getting mixer source line info for microphone. Will not be able to control microphone.
18:09:39 LOG: Created thread 5356.
18:09:39 LOG: Thread 5356 named 'ResourceLoader'.
18:09:39 LOG: Loading cvars from "$C:/Program Files/Steam/userdata/216185171/41010/local/SeriousSamHD_TSE.ini".
18:09:39 TRC: Cannot assign value to cvar dbg_strMarkedDataTypes. The variable is not declared.
18:09:39 LOG: Trying to set display mode 1920x1080(fullscreen)...
18:09:39 LOG:
18:09:39 LOG: Desktop settings:
18:09:39 LOG: Color depth: 32-bit
18:09:39 LOG: Desktop resolution: 1920 x 1080
18:09:39 LOG: Virtual screen: 1920 x 1080
18:09:39 LOG: Monitors attached: 1
18:09:39 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GfxD3D.dll".
18:09:39 LOG: Loaded "D3D9.dll".
18:09:39 LOG: Loaded "D3DCompiler_42.dll".
18:09:39 LOG: Loaded "ATIADLXX.DLL".
18:09:40 LOG:
18:09:40 LOG: * Direct3D context created.
18:09:40 INF:
18:09:40 INF: Gfx API: Direct3D
18:09:40 INF: Resolution: 1920 x 1080
18:09:40 INF: Vendor: ATI (0x1002)
18:09:40 INF: Driver: atiu9pag.dll (0x9616)
18:09:40 INF: Renderer: AMD 760G
18:09:40 INF: Version: 8.14.1.6099
18:09:40 INF: Video memory size: 256 MB
18:09:40 INF: Available for textures: 1636 MB
18:09:40 INF: Active GPU(s): 1
18:09:40 LOG: Processing file Content/SeriousSamHD_TSE/Config/CheckDriver.lua
18:09:40 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SfxXAD.dll".
18:09:40 INF:
18:09:40 INF: Sfx API: XAudio2
18:09:40 INF: Device:  (VIA High Definition Audio)
18:09:40 INF: Mixer frequency: 48000 Hz
18:09:40 INF: Mixer voices: 2
18:09:40 INF: Max sounds: 25 (5 same)
18:09:40 INF: Speaker config: stereo
18:09:40 INF: Environment FX: enabled
18:09:40 INF: Current environment: Padded cell
18:09:40 INF:
18:09:40 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SeriousSamHD_TSE_Project.dll".
18:09:40 LOG: Content/SeriousSamHD_TSE/All.gro: 8476 files, signature: OFFICIAL
18:09:40 LOG: Content/SeriousSamHD_TSE/All_121332.gro: 207 files, signature: OFFICIAL
18:09:40 LOG: Content/SeriousSamHD_TSE/All_126138.gro: 836 files, signature: OFFICIAL
18:09:40 LOG: Content/SeriousSamHD_TSE/All_208679.gro: 104 files, signature: OFFICIAL
18:09:40 LOG: Content/SeriousSamHD_TSE/CachedShaders_PC.gro: 6176 files, signature: OFFICIAL
18:09:40 LOG: Loading translation tables from Content/SeriousSamHD_TSE/Locales/rus/.
18:09:40 LOG: Content/SeriousSamHD_TSE/Locales/rus/translation.tbl
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecAudio_Vorbis.dll".
18:09:41 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecVideo_Null.dll".
18:09:41 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Input.dll".
18:09:41 LOG: Loaded "xinput1_3.dll".
18:09:41 LOG: Module 'Bin/Input.module' loaded in '0.00' seconds.
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Game.dll".
18:09:41 LOG: Skipped assigning to con_strMainFilter because the saved version (0) is different than the current version (1).
18:09:41 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ProcRender.dll".
18:09:41 LOG: Loaded "C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Shaders.dll".
18:09:41 LOG: Module 'Bin/Shaders.module' loaded in '0.02' seconds.
18:09:41 LOG: Module 'Bin/ProcRender.module' loaded in '0.02' seconds.
18:09:41 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
18:09:41 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
18:09:41 LOG: Module 'Bin/SeriousSamHD_TSE_Project.module' loaded in '0.33' seconds.
18:09:41 LOG: Processing file Content/SeriousSamHD_TSE/Config/autoexec.cfg
18:09:41 LOG: Created thread 5516.
18:09:41 LOG: Thread 5516 named 'GameDataJobs'.
18:09:41 LOG: cvarShowDiffs()
18:09:41 LOG: cmp_bLowQuality = 1 (0)
18:09:41 LOG: cmp_pixMaxSize = 1024 (2048)
18:09:41 LOG: crm_bPrebakedDynamicLights = 1 (0)
18:09:41 LOG: crm_bReceiveShadows = 0 (1)
18:09:41 LOG: crm_fDensityBias = 0.85 (1)
18:09:41 LOG: crm_fDistanceBias = 0.85 (1)
18:09:41 LOG: crm_iRenderDepthPrepass = 0 (1)
18:09:41 LOG: dcl_ctMaxNewTrianglesPerFrame = 4096 (2048)
18:09:41 LOG: dcl_ctMaxTrianglesPerGroup = 8192 (4096)
18:09:41 LOG: efx_bLightStreaks = 0 (1)
18:09:41 LOG: efx_iLensFlareQuality = 2 (3)
18:09:41 LOG: gam_bAllowArmorItems = 1 (-1)
18:09:41 LOG: gam_bAllowHealthItems = 1 (-1)
18:09:41 LOG: gam_bAllowJoinInProgress = 0 (-1)
18:09:41 LOG: gam_bAllowPowerupItems = 1 (-1)
18:09:41 LOG: gam_bAllowSeriousBombItems = 1 (-1)
18:09:41 LOG: gam_bAmmoStays = 1 (-1)
18:09:41 LOG: gam_bArmorStays = 1 (-1)
18:09:41 LOG: gam_bAutoCycleMaps = 0 (-1)
18:09:41 LOG: gam_bCustomizedDifficulty = 0 (-1)
18:09:41 LOG: gam_bExtraMPEnemies = 1 (-1)
18:09:41 LOG: gam_bFriendlyFire = 0 (-1)
18:09:41 LOG: gam_bHealthStays = 1 (-1)
18:09:41 LOG: gam_bInfiniteAmmo = 0 (-1)
18:09:41 LOG: gam_bPowerupsStay = 1 (-1)
18:09:41 LOG: gam_bRankedMatch = 0 (-1)
18:09:41 LOG: gam_bRespawnInPlace = 1 (-1)
18:09:41 LOG: gam_bWeaponsStay = 1 (-1)
18:09:41 LOG: gam_ctFragsLimit = 20 (-1)
18:09:41 LOG: gam_ctGoalsLimit = 10 (-1)
18:09:41 LOG: gam_ctMaxPlayers = 1 (-1)
18:09:41 LOG: gam_ctMinPlayers = 1 (-1)
18:09:41 LOG: gam_ctPrivateSlots = 0 (-1)
18:09:41 LOG: gam_ctRoundLimit = 10 (-1)
18:09:41 LOG: gam_ctTimeLimit = 10 (-1)
18:09:41 LOG: gam_gdDifficulty = 3 (0)
18:09:41 LOG: gam_iExtraEnemyDamagePerPlayer = 0 (-1)
18:09:41 LOG: gam_iExtraEnemyStrength = 0 (-1)
18:09:41 LOG: gam_iExtraEnemyStrengthPerPlayer = 0 (-1)
18:09:41 LOG: gam_iInvulnerableAfterSpawning = 0 (-1)
18:09:41 LOG: gfx_bDX9ClassGPU = 0 (1)
18:09:41 LOG: gfx_bLastGoodFullScreen = 1 (0)
18:09:41 LOG: gfx_fMaxTextureLODBias = 16 (0)
18:09:41 LOG: gfx_iAntiAliasingSamples = 1 (4)
18:09:41 LOG: gfx_iDriverVersion = 6099 (0)
18:09:41 LOG: gfx_iMaxTextureAnisotropy = 16 (1)
18:09:41 LOG: gfx_iPixelProgramVersion = 40 (0)
18:09:41 LOG: gfx_iVertexProgramVersion = 40 (0)
18:09:41 LOG: gfx_pixLastGoodResHeight = 1080 (480)
18:09:41 LOG: gfx_pixLastGoodResWidth = 1920 (640)
18:09:41 LOG: gfx_pixLastGoodWinHeight = 1080 (480)
18:09:41 LOG: gfx_pixLastGoodWinWidth = 1920 (640)
18:09:41 LOG: gfx_pixMaxRenderTargetSize = 8192 (0)
18:09:41 LOG: gfx_pixMaxTextureSize = 8192 (0)
18:09:41 LOG: gfx_pixMaxVolumeTextureSize = 8192 (0)
18:09:41 LOG: gfx_pixResHeight = 1080 (0)
18:09:41 LOG: gfx_pixResWidth = 1920 (0)
18:09:41 LOG: gfx_pixWinHeight = 1080 (480)
18:09:41 LOG: gfx_pixWinWidth = 1920 (640)
18:09:41 LOG: gfx_ulFreeTextureMemoryMB = 1636 (0)
18:09:41 LOG: gfx_ulVideoMemoryMB = 252 (0)
18:09:41 LOG: lmp_pixMaxSize = 1024 (2048)
18:09:41 LOG: nmp_bLowQuality = 1 (0)
18:09:41 LOG: nmp_pixMaxSize = 1024 (2048)
18:09:41 LOG: prj_bDebrisCastShadow = 1 (0)
18:09:41 LOG: prj_ctMaxCorpses = 35 (20)
18:09:41 LOG: prj_ctMaxCorpsesCoop = 35 (8)
18:09:41 LOG: prj_ctMaxDebris = 100 (50)
18:09:41 LOG: prj_ctMaxDebrisCoop = 100 (20)
18:09:41 LOG: prj_ctMaxMovingCorpses = 8 (4)
18:09:41 LOG: prj_ctMaxMovingCorpsesCoop = 8 (2)
18:09:41 LOG: prj_ctMaxMovingDebris = 100 (50)
18:09:41 LOG: prj_ctMaxMovingDebrisCoop = 100 (20)
18:09:41 LOG: prj_fDebrisScreenSizeRatioCull = 0.0010000001 (0.01)
18:09:41 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.0010000001 (0.015)
18:09:41 LOG: prj_iCPUSpeed = 4 (2)
18:09:41 LOG: prj_iGPUMemory = 0 (2)
18:09:41 LOG: prj_iGPUSpeed = 1 (2)
18:09:41 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=1,sys_iGPUVendorID=4098,sys_iCPUFamily=15,sys_iCPUMHz=3515,sys_iGPUDeviceID=38422,sys_strCPUVendor=AuthenticAMD,gfx_ulVideoMemoryMB=252," ("")
18:09:41 LOG: prt_fParticleBias = 0.60000004 (1)
18:09:41 LOG: ren_bDynamicFastLights = 0 (1)
18:09:41 LOG: ren_bMirrorReflections = 0 (1)
18:09:41 LOG: ren_fLODBias = 1.5 (1)
18:09:41 LOG: ren_fMax3DRenderingMPix = 0.8 (0)
18:09:41 LOG: ren_fMirrorQuality = 0.64999996 (0.75)
18:09:41 LOG: sha_bAllowZoomBlurring = 0 (1)
18:09:41 LOG: sha_bEdgeSmoothing = 0 (1)
18:09:41 LOG: sha_fShadowTrilinearSpan = 0 (0.25)
18:09:41 LOG: shb_fCascadedStepFactor = 6 (4)
18:09:41 LOG: shb_fNearShadowDistance = 6 (4)
18:09:41 LOG: shb_iShadowAntialiasing = 0 (1)
18:09:41 LOG: shb_pixMaxShadowSize = 512 (1536)
18:09:41 LOG: shb_pixShadowDensity = 12 (16)
18:09:41 LOG: snd_fVoiceCommVolume = 0.7 (1)
18:09:41 LOG: sys_iGPUDeviceID = 38422 (0)
18:09:41 LOG: sys_iGPUVendorID = 4098 (0)
18:09:41 LOG: sys_strGPUName = "AMD 760G" ("(not detected)")
18:09:41 LOG: tex_iAnisotropy = 2 (4)
18:09:41 LOG: tex_pixMaxSize = 4096 (2048)
18:09:41 LOG: Processing file Content/SeriousSamHD_TSE/Config/AutoDetect.lua
18:09:41 INF: AutoDetect: Hardware values unchanged, nothing to do.
18:09:41 LOG: Created thread 5548.
18:09:41 LOG: Steam workshop sync operation finished in 0.12 seconds.
18:09:51 LOG: Started loading world "Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld"
18:09:51 LOG: Finished loading world. (process memory: 637 MB)
18:09:51 LOG: <roundstart gamemode="SinglePlayer" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="4" joininprogress="0"/>
18:09:51 LOG: Timestamp: 2017/01/02 18:09:51
18:09:51 INF: Started simulation on 'Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld' in 0.28 seconds.
18:09:51 LOG: Created thread 5840.
18:09:51 LOG: Thread 5840 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5844.
18:09:51 LOG: Thread 5844 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5848.
18:09:51 LOG: Thread 5848 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5852.
18:09:51 LOG: Thread 5852 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5856.
18:09:51 LOG: Thread 5856 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5860.
18:09:51 LOG: Thread 5860 named 'WorkerThreadPool'.
18:09:51 LOG: Created thread 5864.
18:09:51 LOG: Thread 5864 named 'WorkerThreadPool'.
18:09:56 WRN: Texture 'Content/SeriousSamHD/Textures/Interface/Hud/Spectator.tex' couldn't be assigned to atlas group 'HUD'.
18:10:09 LOG: Starting level: "Content/SeriousSamHD/Levels/01_SouthAmerica/1_01_Palenque.wld"
18:10:09 LOG: Player profile saved with size 2.68kB(96.00kB) at 2017/01/02 18:10:09.
18:10:16 LOG: resFreeUnusedProxies() released '45' and reverted 0 proxy objects in 0.00 seconds.
18:10:16 LOG: '0' resources were reverted to resource proxy objects.
18:10:16 LOG: resFreeUnusedStock() released 585 files in 0.04 seconds.
18:10:16 LOG: Started loading world "Content/SeriousSamHD/Levels/Menu/NetricsaLevel.wld"
18:10:16 LOG: Started loading world "Content/SeriousSamHD/Levels/01_SouthAmerica/1_01_Palenque.wld"
18:10:17 LOG: Finished loading world. (process memory: 458 MB)
18:10:17 LOG: <roundstart gamemode="SinglePlayer" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="4" joininprogress="0"/>
18:10:17 LOG: Timestamp: 2017/01/02 18:10:17
18:10:17 INF: Started simulation on 'Content/SeriousSamHD/Levels/Menu/NetricsaLevel.wld' in 26.30 seconds.
18:10:48 LOG: Finished loading world. (process memory: 696 MB)
18:10:49 LOG: <roundstart gamemode="SinglePlayer" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="1" joininprogress="0"/>
18:10:49 LOG: Timestamp: 2017/01/02 18:10:49
18:10:49 INF: Started simulation on 'Content/SeriousSamHD/Levels/01_SouthAmerica/1_01_Palenque.wld' in 33.35 seconds.
18:10:50 LOG: In memory saved game created successfully with size of 6.20MB(24.00MB) in 0.32613742. seconds
18:10:50 LOG: Game successfully saved with size of 1.52MB(6.00MB) at 2017/01/02 18:10:50. ($C:/Program Files/Steam/userdata/216185171/41010/local/SeriousSamHD_TSE/SavedGames/0000000352_QuickSave.sav)
18:10:50 LOG: Save game created in 1.180273 seconds.
18:10:57 LOG: resFreeUnusedProxies() released '22' and reverted 0 proxy objects in 0.00 seconds.
18:10:57 LOG: '0' resources were reverted to resource proxy objects.
18:10:57 LOG: resFreeUnusedStock() released 274 files in 0.12 seconds.
18:11:04 INF: WorldInfo::SetCurrentChapter() Level "", chapter "World info", ID="0" can't be started because it can't be found in chain of next chapters.
18:11:17 LOG: 2017/01/02 18:11:17: Crashed! (used process memory: 755 MB, free system memory: 1612 MB)
18:11:17 ERR: sysStartProcess("C:\Program Files\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\BugReporter_Win32.exe") - 'Invalid argument'

[AlenL]

Hm, is there perchance also a SamHD_TSE.rpt file besides the log? Can you post that too (it's also just text)?

[khudurlagamar]

Yes...

//=====================================================
Report generated at: 01/02/17 18:11:17
Version: $Version: SeriousSamHD_TSE; Win32; Standard; Final; 3.003.00:208679; 2014-08-26 11:09:33; @builder01$
Build type: Win32-Static-Release
Exception code: C0000005 ACCESS_VIOLATION
Fault address:
00A2853C 0001:0062753C "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe"

Dumping registers:
EAX:38BF9898
EBX:808BFEF4
ECX:068BFEA0
EDX:00A237B0
ESI:001653E8
EDI:00000000
CS:EIP:001B:00A2853C
SS:ESP:0023:068BFEB8 EBP:068BFED4
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246

Dumping stack back trace:
00A2853C 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:0062753C
00A29D1C 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00628D1C
00A48C0F 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00647C0F
00A29669 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00628669
00A4908A 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:0064808A
00A48823 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00647823
00A51DCC 00000001 $adr: "$C:/Program Files/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00650DCC
75393C45 00000001 $adr: "$C:/Windows/system32/kernel32.dll" 0001:00052C45
76F537F5 00000001 $adr: "$C:/Windows/SYSTEM32/ntdll.dll" 0001:000627F5
76F537C8 00000001 $adr: "$C:/Windows/SYSTEM32/ntdll.dll" 0001:000627C8

//=====================================================

[SEKTOR321178]

Not sure if this will work for you, but I launched 1st Encounter HD (after many attempts of trying to get 2nd Encounter to work) and 2nd Encounter stopped from crashing after that. It's worth a try.

[khudurlagamar]

But I haven't got the 1st Encounter and to purchase it to get the 2nd Encounter started... sounds strange to me.

[AlenL]

I've filed this under issue #62642, but looking at the stack dump, it looks like some file on the disk is damaged. Have you tried doing verify game cache? If that doesn't help, I'd suspect one of your savegames. You may want to try to make a backup of them and then delete all saves to see if that will help. They are located here:
C:/Program Files/Steam/userdata/216185171/41010/local/SeriousSamHD_TSE/SavedGames

[khudurlagamar]

Thank you, it worked! I verified game cache thanks to your adevice and it helped so far. Thank you very much.

[AlenL]

Excellent. Enjoy the game!

[Tosoth]

Had the same issue, where the game crashed when attempting to load a saved game. Verifying the game cache worked perfectly, so thanks.