[TECH] [FAQ] Technical FAQ

[Skybreaker]

Hail Odin!
As the Gods know, no game will ever be bugfree and we hope that you fierce warriors and shieldmaidens will not run into any problems. But just in case we have created this thread.

This thread is all about possible and common problems and how to probably solve them.
So please take your time and read the thread carefully.

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and that the game is updated to the latest version!

System Requirements for Vikings - Wolves of Midgard:
MINIMUM:

• OS: Windows 7/8/10, 64bit versions
  
• Processor: Intel Compatible 2.1 GHz Dual Core
  
• Memory: 4 GB RAM
  
• Graphics: NVIDIA GeForce GTX 460 2GB or compatible
  
• DirectX: Version 11
  
• Storage: 10 GB available space

RECOMMENDED:

• OS: Windows 7/8/10, 64bit versions
  
• Processor: Intel Core i7 or better
  
• Memory: 8GB RAM
  
• Graphics: NVIDIA GeForce GTX 970 or better
  
• DirectX: Version 11
  
• Storage: 10 GB available space

Known issues

Here is a list of all known issues we are aware of and are working on and could not be axed out before release anymore:

• Update:
• We recommend running the game as admin user (even though you are only having one administrator Windows User account running on your machine).
  - To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Vikings - Wolves of Midgard) and/or shortcut and select the checkbox “Run as administrator”.
  - Click on "OK" to apply the changes and start the game with double click on the game’s .exe.
  
• Please check your firewall. Is Vikings: Wolves of Midgard blocked?
  Please also check Zonealarm, Antivir and programs like that if you´re running them.
  Check your Router settings, maybe you have to open the Port 7777
  Please try the following steps:
  1. Start the game (your friend, too)
  2. Click on Multiplayer and enter the multiplayer menu (your firend, too)
  3. Start a private online game (your friend is still waiting in the Multiplayer menu)
  4. Invite your friend
  is it working? if not, are there any error messages ?
  
• When you are receiving an "getthreadcontext"-error, please check your firewall/s, if it/those are preventing Vikings - Wolves of Midgard to connect properly.
  Simply set exceptions for Steam and Vikings accordingly.
  
• Some graphical glitches (uncommon)
  
• Random performance drops (rare)
  
• Pathfinding with M/K can cause problems at some corners or obstacles. (rare)
  
• Some Spanish Loca-related issues: German shows up in other sidequest-log.
  
• When you cant move or got stuck in motion, open inventory and close. Hard to find this issue in the code. (super-rare)

When using Windows 8/10

First of all we recommend running the game as admin user (even though you are only having one administrator Windows User account running on your machine).
- To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Vikings - Wolves of Midgard) and/or shortcut and select the checkbox “Run as administrator”.
- Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

If this is still not working, we recommend to start the game in Windows 7 compatibility mode.
To set the compatibility mode, do the following:

• Right-click game .exe and select properties (by default: C:\Program Files (x86)\Steam\steamapps\common\Vikings - Wolves of Midgard)
  
• Click the Compatibility tab and tick the checkbox labelled "Run this program in compatibility mode
  
• Now you can select a Compatibility Mode and select e.g. “Windows 7”
  
• Additionally, if you have not made the step in advance, tick the box below labelled "Run this program as administrator"
  
• Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

Integrated Intel HD Graphics and a dedicated graphic cards

Disclaimer:
Please be aware that Vikings - Wolves of Midgard does not support integrated graphic chips of any kind.

When using a laptop with an integrated graphic chip, it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game.
You can easily change this by doing the following:
- First of all make sure you are running the latest graphic card drivers. So update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- When done, change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

Troubleshooting via Steam

• Select Vikings - Wolves of Midgard from your Steam library
  
• Right-click on your game
  
• Select 'Properties'
  
• Select 'Check Integrity of Game Cache' from the 'Local Files' tab (Please Note that this might take several minutes)

Problems playing Vikings - Wolves of Midgard 2-Player Coop

When playing Coop, please make sure you that there is nothing restricting or even fully blocking your connection.
So please have a look and check following:

• Check, if you have a stable internet connection. If you are using WiFi, use a wired/cable connection, if possible, to prevent any interruptions.
  
• Make sure you have enough bandwidth available. So disabling all downloads, streams, closing all tabs in your browser is recommended.
  
• Check, if Steam and Vikings - Wolves of Midgard is not being restricted/blocked by your Anti-Virus program. Simply set exceptions for both applications.
  
• Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Vikings - Wolves of Midgard in addition.
  
• There are no specific ports needed to be enabled manually in your router. Nevertheless if your Router features the option “UPnP”, we would recommend to enable this otion, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports. This also applies and is recommended for console-players.

Additionally: Please be aware, players joining a coop-game will keep their loot and character-progress, but will not keep the playthrough-progress.
Nevertheless your character-progression (loot, blood, level, crafting materials) will be kept and can also been used in your singleplayer campaign.
This is no savegame-problem, but intended.

---

Contacting the technical Support

If you have technical problems with Vikings - Wolves of Midgard and the problem cannot be solved by any of the solutions above, please write an e-mail to Kalypso Media’s Technical Support at
[e-mail].

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and that the game is updated to the latest version!

System Requirements for Vikings - Wolves of Midgard:
MINIMUM:

• OS: Windows 7/8/10, 64bit versions
  
• Processor: Intel Compatible 2.1 GHz Dual Core
  
• Memory: 4 GB RAM
  
• Graphics: NVIDIA GeForce GTX 460 2GB or compatible
  
• DirectX: Version 11
  
• Storage: 10 GB available space

RECOMMENDED:

• OS: Windows 7/8/10, 64bit versions
  
• Processor: Intel Core i7 or better
  
• Memory: 8GB RAM
  
• Graphics: NVIDIA GeForce GTX 970 or better
  
• DirectX: Version 11
  
• Storage: 10 GB available space

What does the Support Team need to address my problem, and what can I provide to speed up the process?

• Please include the complete title of the game that you are having problems with
  
• Also add, which platform you are having problems with (Xbox One, PlayStation 4, PC (Steam or GoG-version).
  
• Also include a (small) description of your problem. Probably with steps on how to reproduce the issue.
  
• Please provide your full system information.
  
• Please attach a DxDiag.txt to the email if at all possible. To create the DxDiag.txt, please do the following:
  - Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  - Then type "dxdiag" (without quotation marks) and click “OK”
  - Click the "Save all Information"-button, located at the bottom of the program window
  - Save the file as "dxdiag.txt”
  - Attach the file "dxdiag.txt" to your email
  
• If it comes to savegame problems, crashes and such, please also add a savegame, that our devs can easily have a look into that.
  Here you can find your savegames for Vikings - Wolves of Midgard (even when Cloudsaving is enabled!):
  C:\Users\Unerde\AppData\LocalLow\Games Farm s_r_o_\Vikings_ Wolves of Midgard
  You can get to this folder by doing the following:
  - Type “%appdata%” without “” in your Windows search bar (no matter which OS you are using.
  - You will be forwarded to the folder “Roaming”. Just get back in the “appdata”-folder
  - Please select the Folder “locallow”
  - There you select “Games Farm s_r_o_”
  - Now “Vikings_ Wolves of Midgard”
  - And simply select the whole “saves”-folder. Best would be archiving it, with e.g. WinRar
  
• Attach the respective savegames in your mail to our support.
  
• If it comes to crashes, please provide your crashlogs.
  Those can be found here:
  - Right-click on Vikings - WoM in your Steam library
  - Select properties
  - Switch the tab to local files
  - Select browse local files
  - You will be forwarded to [...]/steam/steamaaps/common/vikings wolves of Midgard
  - There will be a folder with date and Number. Within this folder, there will be three files: Crash, error und Output_log
  - Please provide our support with all three of them in order that our devs can have a look into this.

Additional help

Feel free to join our community, join discussions, leave feedback and/or just have a look, if somebody has had the problem you have run into already and might help you.
Find our official boards here:
http://forum.kalypsomedia.com/
Or head over to our official Steam Community Hub here:
http://steamcommunity.com/app/404590/discussions/0/

[Skybreaker]

Please check your firewall. Is Vikings: Wolves of Midgard blocked?
Please also check Zonealarm, Antivir and programs like that if you´re running them.
Check your Router settings, maybe you have to open the Port 7777

Please try the following stepps:
1. Start the game (your friend, too)
2. Click on Multiplayer and enter the multiplayer menu (your firend, too)
3. Start a private online game (your friend is still waiting in the Multiplayer menu)
4. Invite your friend

is it working? if not, are there any error messages ?

[Skybreaker]

[TECH] Tips for Multiplayer/Coop-problems

Hi everybody.
As some of yuo are experiencing difficulties connecting properly to multiplayer, please have alook into this list and check/try accordingly:

• First of all, we recommend running the game as admin user (even though you are only having one administrator Windows User account running on your machine).
  - To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Vikings - Wolves of Midgard) and/or shortcut and select the checkbox “Run as administrator”.
  - Click on "OK" to apply the changes and start the game with double click on the game’s .exe.
  
• Check, if Steam and Vikings - Wolves of Midgard is not being restricted/blocked by your Anti-Virus program, such as e.g. Zonealarm. Simply set exceptions for both applications.
  
• Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Vikings - Wolves of Midgard in addition.
  
• Enable port 7777 if you can in your Router. Additionally, if your Router features the option “UPnP”, we would recommend to enable this otion, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports. This also applies and is recommended for console-players.
  
• Also be aware that both players should check on the above listed, before getting to following steps.
  
• Now do the following when playing multiplayer with a friend step-by-step:
  1. Start the game (your friend, too)
  2. Click on Multiplayer and enter the multiplayer menu (your firend, too)
  3. Start a private online game (your friend is still waiting in the Multiplayer menu)
  4. Invite your friend
  is it working? if not, are there any error messages ?

-cheers

[Skybreaker]

UPDATE:
We also had some problems with our matchmaking servers.
We have restarted those, so please have a try again and check if you are still having problems with connecting/creating coop-games.
-cheers

[[sH[!]Ne]]

Please reinstall the game or install MS Visual Studio Redistributable 2012 if you can't click on the multiplayer button in main menu or change your character properly in the character creation menu.
Please excuse the inconveniences.