[Solved] Trine Enchanted Edition Crashing

[Brasileiro]

Hello,

I'm having a problem with Trine Enchanted Edition, the game is crashing all the time, I already tried the "-disableMinidump" parameter, reinstalling DirectX (https://www.microsoft.com/en-us/download/details.aspx?id=8109), reinstall PhysX (http://www.nvidia.com/object/physx-9.16.0318-driver.html) but nothing worked.

I figured it was a memory leak or missing from it on my system but it is not. The game here runs the 60FPS spiked (I enabled the framecap) in the High setting, i use a wired XBOX 360 controller to play.

Crash: http://i.imgur.com/iwrY4s7.png
Print a few moments before the crash: http://i.imgur.com/71S8LRH.jpg (RivaTuner Statistics Server used to show us use of resources on my system)

Temperatures are all normal, all computer components are running normally. I do not use antivirus, only the standard Windows Defender of Windows 10. I do not use any other type of overlay other than that of Steam itself. Steam is run in administrator mode here and consequently the game as well.

System Specs

CPU: Intel Core2 Duo E8600 @ 3.33GHz
GPU: NVIDIA GeForce 9800GT (342.01 Driver)
RAM: 2x2GB DDR2 667MHz (Dual Channel)
Motherboard: ECS 945GCT-M2/1333 (V1.0A)
Power Supply: 500W
OS: Windows 10 x64

DxDiag: https://drive.google.com/file/d/0B-ctJnyQ69YmWC12MnIyM1lhbmc
CPU-Z: http://i.imgur.com/hL2if8w.png
GPU-Z: http://i.imgur.com/TuDaTww.png
System Temperatures: http://i.imgur.com/GuTeTQ4.png

[MarjutFB]

I'm sorry to hear about the crashes, but please still try the workarounds below. If there is something you have done already you don't have to do it a second time, but please let me know if you notice any difference while going through them!

1. Check the Game's Files
You can do this by verifying the game cache or by reinstalling the game, which should make sure the problem isn't with the game's local files. Here is how to do the earlier through Steam:

right-click on Trine in your Steam Library → click on Properties → choose the local files tab → click the button to verify integrity of game cache

2. Launch the Game's .exe
Please try to launch both of the game's .exe files through the game's installation folder. Its path is the following depending on where you have installed Steam. You could also try to right-click these files and run them as administrator.

...\Steam\steamapps\common\Trine\_enchanted_edition_\trine1_32bit.exe
...\Steam\steamapps\common\Trine\_enchanted_edition_\trine1_launcher.exe

If you have any trouble with finding these files, you can navigate to the installation folder through Steam by following the instructions below:

right-click on Trine in your Steam Library → click on Properties → choose the local files tab → click the button to browse local files

3. Update Your Operating System
Please check that your operating system and graphics card drivers are up to date. Please also note that it's best to restart your computer, if you update them.

4. Try Other Options
Please check if trying other options from the game launcher would help. I recommend at least trying different graphics settings and to launch the game in the Windowed Mode. Also trying to disable Vertical sync could be helpful. Please let me know if this makes any difference!

5. Check Open Programs
Unfortunately it's not uncommon that antivirus or other security programs sometimes interferes with any game's files, so please check this isn't the case with Trine Enchanted Edition. You could just in case add Steam and the game to your security program's exceptions.

Please also see you don't have any other programs open that could interfere with the game, for example overlay programs such as Raptr or Xfire. We also recommend plugging off all external controllers you don't use (lika drawing tablets).

If above doesn't help, just let me know and we'll look into this more! To help with our investigation, we would also like to see any newly created .dmp files from the following location. This path was mentioned in your error message.

D:\Games\Stream\steamapps\common\Trine\_enchanted_edition_\log\

You can share the file here or email the file to us at Support[at]Frozenbyte[dot]com. If you email us, please link this thread to your message, so we know it's about the same issue.

Also let me know if you have any questions or just how it goes. Cheers!

[Gugucha]

in the file trine1_launcher.exe (Trine\_enchanted_edition_\...) properties to enable "run as administrator"
http://i.imgur.com/Qjs1NUs.jpg

[Brasileiro]

The only way I found to play without crashing was by putting the game settings in Middle and manually disabling the bloom in the configuration file. No more crashes now.

But I find it strange to have to do this because I can run the game on High with 60+ FPS without any problem. But at least I'm getting to play this fantastic game. I love games in this style, great and fun to play in a control. The gameplay of Zoya is a lot of fun!

[EllaFB]

Glad to hear that you're able to play it with lower settings. I also love Zoya, she's the best! :)

[Brasileiro]

I've put the solved tag in the thread, maybe it will help somebody.

[Sushi]

Chiming in that I'm seeing the same issue.

---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x53A324BB in nvd3dum.dll:53A32000
Related modules: nvd3dum.dll d3d9.dll trine1_32bit.exe KERNEL32.DLL ntdll.dll
Minidump:
C:\Program Files (x86)\Steam\steamapps\common\Trine\_enchanted_edition_\log\trine1_32bit.exe_b6e62265.dmp
Press CTRL+C to copy this message
---------------------------
OK
---------------------------

Played yesterday for over an hour, no problems. Tonight, we had crashes every 5-10 minutes, resetting us back to the beginning of the level each time. Tried just about everything I've seen mentioned so far, no luck.

Also while in the first level we played the characters were really chatty, but this level they've been quite silent. Don't know if that's intended or a bug.

[MarjutFB]

Originally posted by Sushi:

Chiming in that I'm seeing the same issue.

---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x53A324BB in nvd3dum.dll:53A32000
Related modules: nvd3dum.dll d3d9.dll trine1_32bit.exe KERNEL32.DLL ntdll.dll
Minidump:
C:\Program Files (x86)\Steam\steamapps\common\Trine\_enchanted_edition_\log\trine1_32bit.exe_b6e62265.dmp
Press CTRL+C to copy this message
---------------------------
OK
---------------------------

Played yesterday for over an hour, no problems. Tonight, we had crashes every 5-10 minutes, resetting us back to the beginning of the level each time. Tried just about everything I've seen mentioned so far, no luck.

Also while in the first level we played the characters were really chatty, but this level they've been quite silent. Don't know if that's intended or a bug.

This sounds really strange, but hopefully I can help!

The error message you got would indicate that the problem is with your DirectX libraries, so please check that you're using the latest version. This site[support.microsoft.com] should help with that.

If above didn't help, please specify what exactly happens when the game crashes? Does it always happen at the same part or does it seem to be random?

We'd also like to know your system specifications and see the newest .dmp file you got from the game. These files are located in the following folder, which I saw from your error message:

C:\Program Files (x86)\Steam\steamapps\common\Trine\_enchanted_edition_\log\

In case you're wondering here is how to check your system specifications:

• Open Windows Start Menu
  
• Search for the dxdiag.exe with the Search tool
  
• Open dxdiag.exe
  
• Copy the information from there or save them with the button ”Save All Information...” and send us the .txt file

You can write here, but I recommend emailing the information to us at Support[at]Frozenbyte[dot]com as this thread's topic was slightly different. If you email us, remember to link this message so we know it's about the same issue.

Cheers! :)

[Brasileiro]

Originally posted by Sushi:

Chiming in that I'm seeing the same issue.

---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x53A324BB in nvd3dum.dll:53A32000
Related modules: nvd3dum.dll d3d9.dll trine1_32bit.exe KERNEL32.DLL ntdll.dll
Minidump:
C:\Program Files (x86)\Steam\steamapps\common\Trine\_enchanted_edition_\log\trine1_32bit.exe_b6e62265.dmp
Press CTRL+C to copy this message
---------------------------
OK
---------------------------

Played yesterday for over an hour, no problems. Tonight, we had crashes every 5-10 minutes, resetting us back to the beginning of the level each time. Tried just about everything I've seen mentioned so far, no luck.

Also while in the first level we played the characters were really chatty, but this level they've been quite silent. Don't know if that's intended or a bug.

Sushi I did the following to stop crash:

• 1. I deleted Trine's current video configuration. Open the run and type "%AppData%" (without quotation marks) and delete the folder "Trine1".
  
  
• 2. I opened the Trine normally by Steam, the resolution I placed the native one of my monitor (1440x900) and set the graphical quality for medium and I initiated the game.
  
  
• 3. I closed the game, went to the same folder I deleted in step 1, opened the file "options.txt" and changed the "ShowGlow" of "true" for "false". This way the bloom effect is disabled, the game gets a little darker and let's say, less enchanted...

That way the crashes stopped here. I hope it helps you.

[Sushi]

What seems to have worked for me (several sessions without crashing now) is either one or the combination of the following:

- Run in Windows 7 compatibility mode
- Run without the launcher

[MarjutFB]

Originally posted by Sushi:

What seems to have worked for me (several sessions without crashing now) is either one or the combination of the following:

- Run in Windows 7 compatibility mode
- Run without the launcher

Thanks for sharing this, as it might help someone else. And I hope you have fun playing! :)

[AfrikaFantasia]

If anyone still experiencing crash, from launcher, before intro, etc. Also experiencing crash on other games. And no luck reinstalling all the redists and drivers. Also by chance using K-lite codec pack. Try updating to newest K-lite codec pack, solved mine.