Technical Issues

[Nives]

Hi everybody,

Please post any technical issues that you may have experienced with the game or the client in this thread, our Support Team will help you solve them.

Your guild emblem doesn't show or keeps getting denied in approval:

Make sure it:
1. Does not contain offensive imaginary.
2. Is readable as a small thumbnail.
3. Your guild name follows our Naming Rules[royalquest.com]

Mouse cursor isn't active or doesn't appear at all:

1. Open Windows Explorer and find the game files at
(steam installation path)\steamapps\common\Royal Quest\
2. Open config.txt with any text editor (notepad, for example)
3. Find a line with hwCursor = true, change it to hwCursor = false

Changing your launcher's region:

1. Go to your Steam Library
2. Right-click on Royal Quest and select 'Properties'
3. Click on 'Set launch options'
4. Add "/US" or "/EU", depending on the desired region

Graphics settings are no longer available:

1. Run Royal Quest's launcher
2. Right-click on the 'Play' button
3. Pick 'run with default graphics settings'

Visuals are upside down, you're experiencing visual glitches:

Submit your dxdiag in a ticket[royalquest.com] by:
1. Pressing 'Windows Key' + 'R';
2. Typing 'DxDiag' and pressing 'Enter';
3. Choosing 'Save All Information' in a file and copy-pasting it to your ticket.

Errors with connection and/or updates

Make sure that your firewall, anti-virus or router do not block peer to peer connections. In almost every case when players are unable to connect it is caused by a blocked torrent protocol. Otherwise, please submit a ticket here[royalquest.com].

[cuTman]

we can't get the game in STEAM :/ first probleme , its free and no bouton to download

[Nives]

Originally posted by cuTman:

we can't get the game in STEAM :/ first probleme , its free and no bouton to download

Hi there,

The free Open Beta is scheduled for the next week, for now the game is in Early Access stage for everyone who buys DLC, as we're ironing out the last technical problems.

[cuTman]

ah :/ , but i'm downloading it , someone gived a tip to download it from steam , or is it a hack in the other POSTE ??

[Nives]

Originally posted by cuTman:

ah :/ , but i'm downloading it , someone gived a tip to download it from steam , or is it a hack in the other POSTE ??

Well, let's say it's not an official way ;)

[cuTman]

ah well ok ^^

[𝅷]

Originally posted by Nives:

Well, let's say it's not an official way ;)

Oh, I'll take it down if you want.

[cuTman]

i know you are an administrator of the game , but may i ask u a favor , i realy need a GOOD multi online game , i have 7 years of WOW i'm bored , 2 years of aion bored , 1.5 years of d3 bored , 2years of path of exil , bored , hope you can tell me if this game is addictive as well !

[Nives]

Originally posted by cuTman:

i know you are an administrator of the game , but may i ask u a favor , i realy need a GOOD multi online game , i have 7 years of WOW i'm bored , 2 years of aion bored , 1.5 years of d3 bored , 2years of path of exil , bored , hope you can tell me if this game is addictive as well !

You won't have to wait for long to try it, so I say don't take my word for it, play some next week.

[cuTman]

i want to read your words , realy , administrators are the best to talk about there game , can you help me to decide please? ( i'm downloading the game , nearly 2gb more ^^ )

[Nives]

Originally posted by cuTman:

i want to read your words , realy , administrators are the best to talk about there game , can you help me to decide please? ( i'm downloading the game , nearly 2gb more ^^ )

I'm neutral here, only to help, only to fix.

Let's avoid deluding the topic and leave it for the actual problems that people might have? ;)

[cuTman]

ok ok sorry :/ juste some talking , it don't hurt ^^ sorry to disturb :p

[Little Strawberry]

If you guys use steam as a distribution platform, why are you not uploading the game files to the steam server? It's just the launcher, after that's its a torrent client that relies on user distributed files aka P2P which is completely inefficient.

[skycrow]

http://i.imgur.com/AJ7Yvlf.jpg
How come?

[Nives]

Originally posted by skycrow:

http://i.imgur.com/AJ7Yvlf.jpg
How come?

Thanks for the screenshot! I'll forward it to the support team and will get back to you asap.

[StrikA]

Originally posted by Nives:

Originally posted by skycrow:

http://i.imgur.com/AJ7Yvlf.jpg
How come?

Thanks for the screenshot! I'll forward it to the support team and will get back to you asap.

this happening to me too