Nvidia Driver Error - Unable to Recover from a Kernel exception

[OliverPewPewPew]

Hello guys

I'm using Substance Painter and I always receive this error then my entire PC Crashes.

"Unable to recover from Kernel exception"

Anyone experienced this problem?
Any solution.

Thanks!

[Pte Jack]

Windows 10?? Have you updated your drivers?

[OliverPewPewPew]

Yes I'm using windos 10. All of the drivers are updated.

[Lt.HairyLeg]

I'm having the same problem, every time i'm adding a new material to a mesh, exporting textures, sometimes when baking, it's really not usable in this state. I'm on windows 10, gtx980, drivers 355.82. If there's at least a workaround or something I'd be happy to try it out.

[OliverPewPewPew]

Please help us find a solution to this.

[wesm]

Hi,

Nvidia is working on a fix. The issue is with all of the 35.x drivers. You should install driver 348.77 even if you are on windows 10. I use windows 10 and downloaded windows 8 347.88 and it stops the issue.

For windows 10 users, you need to use the tool provided by MS to hide the auto-update.
https://support.microsoft.com/en-us/kb/3073930

Cheers,

Wes

[MRRadioactiv]

the win 8 driver 347.88 is from 3.17.2015!!! Thats a joke or?

[wesm]

Originally posted by MRRadioactiv:

the win 8 driver 347.88 is from 3.17.2015!!! Thats a joke or?

Its a good driver and works well with Painter. Nvidia is working on a fix for the current drivers.

[MayhemMike]

Got the same issue on Win10
Reverting the driver is not really an option for me.
Could you give us some insights about what SubPainter is doing to cause this crash while every other 3D/Painting tool seems to work fine on the newer drivers?

[MRRadioactiv]

@wesm - I know its not your mistake. Do you know when nvidia release a fixed driver version? I like your Program very much - its only sad that i cannot work much with it (Smart Materials = freeze..)

[OliverPewPewPew]

I have the same situation. I don't want to revert back to an older version of the driver.
Are there other work around?

[MayhemMike]

This might not work for everyone but most of my crashes happen when I paint different materials over each other on the same layer.
Using only one material/color per layer (and lots of saving) makes it a lot more stable.

[MRRadioactiv]

Thx for the tipp...MayhemMike

[wesm]

Hi Everyone.

I'm very sorry, I know this is a real pain to use the older driver. I will check to see what the status is. We are in discussion with nvidia and nvidia has reproduced the problem. At this point, we are waiting on them to release the fix.

I'll post as soon as I get more info. I'm looking for the new driver everyday myself as I'm on windows 10 as well.

Cheers,
Wes

[Mr_Tea_Rexx]

when is the new driver coming out with this fix, I cant use the 347.88 it is not compatible

[wesm]

Hi Everyone,

Very happy to say the new NVidia driver is now available and fixes the problem. The driver version is 355.98.

Cheers,

Wes