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You could also try setting up a cargo rail station near your commercial as that can also be used to import finished goods.
1. They dont use the nearest entrance to the city to get to their destination, I have seen it very often that goods transport will literally spawn on the other side of the map so they have to drive through your whole city.
So even though you might have a cargo railway next to the shop, they might spawn on the railway on the other side of the map.
2. They dont prioritrize highways, if the highway isnt literally the only way to get to the destination they will leave it at the first chance and use your city roads to get to their destination.
These two points not only help to further clog the innercity traffic, they also mean that even if the delivery truck can drive to the destination without stopping once, its destination might already be abandoned if you have a big city.
/edit: I also saw a few transports coming from my cargo port, instead of driving to their designated shop driving to the cargo railway on the other side of the map and unloading there, which could also cause goods not being delivered.
in case you already checked your traffic as stated aboven, try to build some specialized industry.
the production line is: specialized industry --> generic industry --> commercial
dont worry about iron/oil resources, you can build those anywhere you want an needed products will be imported (resource will run out quickly anyway).
if there is an import limit, you go better that way because your generic ind needs goods from specialized ones. the import limit should be on each resource needed for specific industry.
What i'm saying is that there are buildings that not importing goods and those buildings not near ind are dying, but still not importing there goods.
Yeah thats what I said importing goods means that somewhere on the map entrances a goods transporter is spawned that drives to the store and fills its storage. The truck imports goods from outside your city to a shop.
If so, my city's pops are over 150000, and most of em are highly educated and industry demands is pretty low compared to commercials. is there any way to solve this?(Even if I build residential zone far away from school(Habit from Sim city), the residents are highly educated)
Then my commerce started showing issues of not having goods to sell. The import of goods capped at 13,000. It stopped at exactly that number. And I investigated areas all over the city and there were no other causes of my issue. That is when I had to zone my very first Industrial block. Zoning industry fixed the goods issue, though it had its own problems that dont directly relate to this thread. The point is, there is a cap of imported "goods" ( idk about products).
I had to get rid of all my industrial. Was importing everything again. As I deleted terminals it didnt affect the import cap. They just entered the city via a different way. I even tried the harbors, which do more work than my cargo trains. And still no change. I am pretty sure its a flat number. Obviously I could be wrong, these are just the results from my city.