Mobile authentication failure on first LOADING screen

[sparr]

When I launch the game I am first prompted to choose resolution and graphics options. After that I get the game's LOADING screen, and then about 10 seconds later I see this error:

"Mobile authentication failed. Please try again. If the problem persists please contact support!"

But it doesn't tell me where to find "support", so I'm trying here.

PS: http://www.aerena.net/ is also not loading, so this could be a related problem.

[Suigi]

You can contact support by emailing [e-mail]. It looks like this might be a regional issue. Where are you located?

[sparr]

I am near Boston, MA, USA, using Verizon FIOS for my home ISP. I will email the support address.

[Rezz Me]

sparr lähetti viestin:

I am near Boston, MA, USA, using Verizon FIOS for my home ISP. I will email the support address.

aCTUALLY THIS GIVES INSIGHT SINCE I am on Verizon also, but not mobile.

[Moysey89]

Suigi lähetti viestin:

You can contact support by emailing [e-mail]. It looks like this might be a regional issue. Where are you located?

dude whats going on with the mac version? i brought but still cant install as it says not available in ur platform!! please fix

[loquee]

Hi guys,
thanks for the info and the mails to support about that.
We will investigate why VERIZON seems to hate us so much immedeately!

thanks!

[sparr]

google "verizon fios alter.net" and you'll find dozens of reports of routing problems, packet loss, etc between verizon and alter. this is the root cause of this problem.

[sparr]

This problem appears to have been resolved by Verizon, temporarily at least

[loquee]

that is awesome! It really was causing us massive headaches!
Let's hope this isn´t just temporary. Can anybody else who was experiencing the same problem confirm this? I would be really glad if they fixed it for all their customers.

Thanks for letting us know!
Have fun with the game now :)

[Jun-nu]

I have the same problem and it does NOT seem to go away... New patch did nothing and I'm out of ideas how to fix it. I tried to contact Cliffhanger Productions support a couple of weeks ago about this issue, but they haven't replied back to me yet. I went to www.aerena.net site and even the CONTACT SUPPORT link in the bottom of the page doesn't seem to work.

I'm thinking if I have been banned for some reason, even though there should be no reason for that. I have only been positive and never said anything negative or behaved badly.

The game was fun, atleast for the little time I played it until it suddenly just stopped working, but it is starting to turn into a very frustrating and annoying experience. Any ideas how to fix this?

[loquee]

Dumfuk, I myself banned you for using quite bad language in chat.
I only do this when I am really sure it is totally out of bounds. I can remember this very well because I even sent a mail to myself to remind me to ban you as soon I am in the office from what I had read.

If you did not hear back from our support, the only reason I can imagine is that your mail somehow got filtered as spam or ours did not arrive to you. We do answer every mail we receive.

I did unban you now and hope that you like the game.
Let me know if it works for you now!

[Jun-nu]

I respect that but is there a possibility to see what I have said, because I don't recall even saying anything in chat? If I have been a total douchebag, I apologize.

[loquee]

No, I don´t remember it. It's all good
Enjoy the update!