This topic has been pinned, so it's probably important
Jsauce  [developer] Apr 24, 2014 @ 7:02pm
Official Bandai Namco Support Thread
  • If you are experiencing any technical issues with Dark Souls II please get in touch with our support team so we can properly document your experiences.

Getting in touch with our support team
  • North and South American Customers: Please send an email with as much information as possible to support (at) namcobandaigames (dot) com.
  • European Customers: Please send an email with as much information as possible to customerserviceuk (at) bandainamcogames (dot) eu.
  • Other Regions: For other regions, please visit this page: http://www.bandainamcogames.co.uk/support

Thank you everyone for helping to identify any issues. We'll be working hard to escalate and investigate any problems you're having. We will also continue to monitor these forums for any further issues.

Cheers,

Bandai Namco Games Community Team
Last edited by Jsauce; Apr 21 @ 11:46am
Showing 1-15 of 3,953 comments
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dopeboy Apr 24, 2014 @ 7:04pm 
thanks for the info.
Secreth Apr 24, 2014 @ 7:05pm 
Thanks for the info hope the vac issue gets fixed real fast.
enzyme Apr 24, 2014 @ 7:06pm 
nice... lets go team! help me launch!!
Captain Apr 24, 2014 @ 7:06pm 
FIX IT PLS
Anhasia Apr 24, 2014 @ 7:06pm 
Appreciate the feedback, relatively quick at that. I hope you are able to come up with applicable fixes soon. =)
Duketogo73 Apr 24, 2014 @ 7:07pm 
BLACK SCREEN issue is not Mentioned please investigate that also.
Hellsrage Apr 24, 2014 @ 7:07pm 
Originally posted by Captain:
FIX IT PLS

Fix it pls x1000.
Last edited by Hellsrage; Apr 24, 2014 @ 7:08pm
lightsdeathwhisper Apr 24, 2014 @ 7:07pm 
Yeah sure, here's the issue with the KB+M controls.

Keyboard controls are extremely abysmal
And here's why.
Who is their right mind designed this keyboard+mouse layout? I'll agree that some inputs are great and are a huge improvement from Dark Souls. But why the hell is my LEFT MOUSE binded to my LEFT WEAPON. Even if I want to fully customize my keybinds, there will be something that will interfere with me doing so. I need to say, this ♥♥♥♥ is honestly worse than Dark Souls' KB+M controls.

Allow us to FULLY customize our keybinds, and not some preset nonsense that makes the controls a million times more complicated.

This would suffice WAY more than what we have now.
LEFT MOUSE = RIGHT ATTACK (LIGHT)
RIGHT MOUSE = RIGHT ATTACK (HEAVY)
SHIFT = BLOCK
TAB = PARRY
SHIFT LEFT MOUSE = LEFT ATTACK (LIGHT)
SHIFT RIGHT MOSUE = LEFT ATTACK (HEAVY)

Instead we have this to deal with.
Weapons:
LEFT MOUSE = LEFT ATTACK (LIGHT)
LEFT MOUSE x2 = LEFT ATTACK (HEAVY)
RIGHT MOUSE = RIGHT ATTACK (LIGHT)
RIGHT MOUSE x2 = RIGHT ATTACK (HEAVY)

Shields:
LEFT MOUSE = BLOCK
LEFT MOUSE x2 = PARRY
RIGHT MOUSE = BLOCK
RIGHT MOUSE x2 = PARRY

Other than that, the game is absolutely brilliant. Can't say the same for keyboard+mouse inputs.
Last edited by lightsdeathwhisper; Apr 25, 2014 @ 6:34am
Splerge Apr 24, 2014 @ 7:08pm 
Any ideas on the Black screen issue found on starting a new game?
Ysggran Apr 24, 2014 @ 7:09pm 
I play with the Mouse and Keyboard setup, whenever, and this happens very often, I click the right/left mouse buttons my characters does not respond at all. The longest I've spent without receiving a response was during my fight against the Last Giant where I was completely helpless for 30-40 seconds. The entire time I was frantically clicking in order to get a response out of my character so I could move in and deal with the annoying situation I was in.
Costin_Razvan Apr 24, 2014 @ 7:09pm 
Here's my issues with Keyboard and Mouse:

I can't use Mouse Wheel Up+ Down to switch between locked on enemies even if I don't use them as bindable keys.

I have two use two separate keys for a very similar function: One to open/close the menu, another to cancel actions.

The modifiers cause conflict with the mouse keys. So if say for instance I use shift to block and then left click to attack I will be unable to attack while holding my shield up. I have to release it. Works fine with other keys.

Xbox 360 prompts instead of keyboard and mouse ones. How ♥♥♥♥ing hard is it to do it properly?

Very badly arranged keys by default.

https://www.youtube.com/watch?v=r4mn4dbH6ks

Video shows off most of these issues.
Last edited by Costin_Razvan; Apr 24, 2014 @ 7:12pm
Pinkwarlock Apr 24, 2014 @ 7:09pm 
Many of the issues in the keys post that remain unresolved, or unable to use any work around seem to stem from using 1080 hd tv's as monitors. Mosy high end computers only have hdmi and dvi ports. Hope that random info helps that issue. I hop that one gets fixed quickly.
Swiggity Apr 24, 2014 @ 7:10pm 
there is also the issue that many players (including myself) seem to have, that we are unable to see any items, bloodstains, or messages left on the ground as well as all the white fog walls seem to be static
tuxedo_92 Apr 24, 2014 @ 7:11pm 
When I can actually get the game to launch (two times out of 20 or so tries) the screens don't advance. I can hear noises and inputs being registered with the controller, but the screens get stuck. I have to hit the steam overlay up and down to make the game advance, visually. I can still hear everything going on as it should be working.
Last edited by tuxedo_92; Apr 24, 2014 @ 7:11pm
IcyFlame Apr 24, 2014 @ 7:11pm 
There is a sound issue where Dark Souls II is forcably muting Voip applications like vent during co-op. mostly like due to its in built voip system? this is extremely frustrating and there seems to be no way to stop this.
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