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Please help me
When I try to play the game, I get a notification in "CFG Not found!!!" I also get a notification in French along the lines of "card not 3D compatable," but i have a Radeon HD 7450 graphics card and that should work. I have gone into my settings and tweaked my graphics card 3D displays, but still to no avail. Is it possible to fix this problem without having to buy a new graphics card?
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Exibindo comentários 115 de 22
Jgl  [desenvolvedor(a)] 4/jul./2013 às 9:16 
Hello Mr ♥♥♥♥♥♥♥♥,

Can you please tell me if you can launch the "options video" program (instead of the game exe when using the steam launcher) and if it works? Can you then check if the file general.cfg is existing in the "C:\Users\YOUR_NAME\Documents\Storm Saves" directory?

Thank you,
The Booty Bandit 4/jul./2013 às 15:31 
When I try the "options video" thing, I get the same results. I also do not have a Storm Saves file in my computer. Could this be the problem?
Jgl  [desenvolvedor(a)] 5/jul./2013 às 5:36 
Hello, it seems that our video option program may have some difficulties to save the file general.cfg. Your graphic card is ok and the problem should come from something bad with windows. Can you give us more information about your system, for example are you using anything special with your Users directory (maybe a network drive or a shorcut)?
Jgl  [desenvolvedor(a)] 5/jul./2013 às 9:35 
Hello,
A new patch is live that should not fix your problem but will give us more information when the error message will be displayed. Please let us know what is displayed now.
Thank you,
The Booty Bandit 5/jul./2013 às 12:52 
Im acutally running windows 8, but other than that nothing is out of the ordinary with my Users Directory. Where can I find the patch that you mentioned earlier? By the way, thank you for helping me out with this problem, I really appreciate it!
Jgl  [desenvolvedor(a)] 5/jul./2013 às 13:00 
Hello, to apply the patch just update the game with steam (it is very small and will be very fast).
Última edição por Jgl; 5/jul./2013 às 13:19
The Booty Bandit 5/jul./2013 às 13:45 
The error message now reads "Cannot open file C:\Users\MY NAME\Documents/Storm Saves/general.cfg(1)!!!"
Jgl  [desenvolvedor(a)] 5/jul./2013 às 15:44 
Is that when launching the game? What do you have when you launch video option program?
The Booty Bandit 5/jul./2013 às 18:12 
Yes that is when I attempt to play the game. When I launch the Video Option program, I recieve a message saying "Impossible de trouver une carte 3D comptatible."
Jgl  [desenvolvedor(a)] 6/jul./2013 às 1:06 
Thank you for your answer.

Can you please send me a dxdiag result by email please? Please use stormsupport@ekosystem.com

Thank you.
Última edição por Jgl; 6/jul./2013 às 3:09
The Booty Bandit 6/jul./2013 às 13:12 
I have sent a dxdiag report
The Booty Bandit 6/jul./2013 às 16:36 
It says that the app cannot run on my computer and windows safe screen is preventing me from running it due to my computer being "at risk."
Simon Trueheart 14/jul./2013 às 16:14 
I am getting the same exact error. In my case, I have Steam installed on my D: drive, as my C: drive is an SSD with little space. The first time I tried playing, I got the same error, and I could see it was looking for a config file on my C: drive. I tried a few things to no avail, so finally I setup a steam library on my C: drive just to see if it would work. Nope. I'm guessing, if the config file were instead just written to the Steam directories, it wouldn't be a problem. Any assistance with this problem would be appreciated.
Jgl  [desenvolvedor(a)] 15/jul./2013 às 4:21 
Hello Simon,

We have contacted you by e-mail in order to get more information about your configuration. Please tell us if you don't receive this e-mail.

Regards,
Ебаклака 18/jul./2013 às 7:05 
dont you guys test your games for bugs? lol
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