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please send us an email to support@kalypsomedia.com
Thank you,
Dennis
Therefore please include the following file
%appdata%\Kalypso Media\Dark\log.txt
in your mail.
Thanks!
I've got some issues, too. I don't have any Dark\log.txt because it just says "Failed to initialize the engine" after login.
Hope your problems can be fixed though...
Edit: I have gotten the game tp play! It appears to have something to do with my initial screen resolution which was (1768x992) when dropping the res to (1280x720) I was able to sucessfully launch the game and change the resoluion ingame to suit my screen. THIS IS STILL A BUG in my oppinion and I hope it will be corrected soon. Hope this helps someone :)
And this is not a hardware issue, I had the game playing before its just that after i closed it and now i am trying to start it back up it will not start.
Please send us an email to support@kalypsomedia.com and include your DXDIAG as well as the log.txt from the DARK Appdata Folder.
Here's how you find the log.txt:
1. Click Windows Start Button.
2. Choose "Run" (XP)/Highlight "Search" (Vista/7).
3. Enter "%appdata%" (without quotes), hit Enter.
4. Locate the folder Kalypso Media -> DARK.
To create the DxDiag.txt, please do the following:
1. Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R.
2. Then type "dxdiag" (without quotation marks) and click Ok.
3. You will find all relevant information in the following window.
4. Click the "Save all Information" button, located at the bottom of the program window.
5. Save the file as "dxdiag.txt".
6. Attach the file "dxdiag.txt" with your E-mail reply.
If you are unable to find the log file please send only the DxDiag and check the folder tomorrow again. We are working on a fix for that problem.
Thank you very much for your assistance.
In my case, there is no Dark.log inside the folder, nor in Dark, nor in Launcher.
Here's my dxdiag info: http://pastebin.com/U04LN2aL
I've noticed the 5mb update on it, but this didn't work at all in my case :(
Also even if changing the resolution, it'd still be a bug that needs squashing.