Skymirrh Dec 27, 2013 @ 8:53am
[Troubleshooting FAQ] Please look here before posting :)
Context
It's been a long time now that I help people out there regarding issues with Hotline Miami. Since the troubleshooting part of the stickied FAQ isn't up to date, I thought I'd make a new one with updated information whenever applicable. Please don't hesitate to link to this topic when following issues are posted ;)

I'm terribly sorry for Mac/Linux users but the fixes described here are targeting Windows users. However, the solutions are roughly the same, so I hope that'll help.

Finally, in any case, if you do not find a fix here, please use the search function before posting, as in 98% cases, your question has already been addressed before.

Troubleshooting
Achievements are bugged.
If you play on Original version, this is normal as achievements are known to be bugged in this version. Please use Updated version.
If you already play Updated version, just play through any level again (the introduction will do fine) and it should unlock pretty quickly (the game check for achievements only at fixed times).
If you still can't get it, do the achievement again, and after that play through any level. In 95% cases if you're trying to get an achievement such as Always On Top, you'll actually have missed something.

But I can only play on Original version!
Please don't play Original if you can avoid it. See next question for possible fixes to Updated version.

When I press "Start" in the launcher with Updated selected, game crashes on startup.
If you have NVIDIA Optimus/ATI Hybrid Graphics/PowerXpress or anything alike that switches applications between integrated and dedicated graphics, make sure the game runs on dedicated graphics (the Updated version executable is HotlineGL.exe). See this guide[support.lenovo.com] for NVIDIA graphics, and this one[h10025.www1.hp.com] for AMD graphics.

If you haven't or that didn't help, update your graphics driver and try again, it will probably solve the problem. If you do not know where to look, here are pointers according to your graphics card:
On laptops, you may or may not be forced to download drivers from your vendor (Asus, Toshiba, etc.) instead of given links. Please be aware drivers provided by laptop vendors are rarely up to date. In that case, I have no easy solution for you.

If you already have latest graphics driver or that didn't work, you can try to disable Steam Community by right-clicking on the game in library -> Properties -> uncheck "Enable Steam Community ingame". Please note you won't be able to access Steam overlay ingame.

As a last resort, upload the file "C:\Users\<username>\Documents\My Games\HotlineMiami\debug.log" on http://pastebin.com/ or something and post the link here.

It contains information on what happens when you launch Updated version and could help me track down the problem for you.

You can also try the fix for the next question as it worked once. Please bear in mind older integrated graphics are most likely not to be able to run Updated version even with latest driver.

When launching Updated version, I get an error about OpenAL DLL missing.
- or -
Updated version works but there's no sound on the standard 3.5mm jack output.
- or -
When I press "Play" in the library, nothing happens (no launcher).
OpenAL didn't properly install. Just install it again:
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> _CommonRedist -> OpenAL -> 2.0.7.0 -> oalinst.exe.

If after reinstalling OpenAL, you still don't get any sound when playing Updated version AND have other outgoing audio ports connected (such as HDMI or S/PDIF), verify that the sound isn't actually going through these ports. There have been reports that Updated version doesn't properly recognize the default audio device. I have no actual fix but I have a workaround: open up the sound device configuration panel and disable the annoying playback devices (either that or unplug them). It should solve the problem (don't forget to restart the game after unplugging/disabling devices).

When launching Updated version, the game freezes at the autosave warning.
If you have MSI Afterburner, try disabling on-screen display.

I have Windows 8 and the game runs on slow motion/crashes randomly.
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> Right-click on "HotlineGL.exe" -> Properties -> Compatibility -> Run this program in compatibility mode for Windows 7.
If it still doesn't work try again with Windows Vista (Service Pack 2).

When I change resolution/language/etc. in the launcher, nothing changes ingame.
If you play Original, this is normal as Original is not meant to understand the launcher options and is only there as a last resort for when Updated doesn't work.
If you play Updated and changes are not applied, no solution has been found yet. Try to launch the game as administrator and please report back here if you find the fix.

Game launches but is all black and white with big squares and artifacts everywhere, like on this screenshot[i.imgur.com].
If you have an ATI graphics card, disable Advanced Catalyst A.I. in the catalyst control center. Newer versions of CCC hid the option and you'll have to disable it manually: http://www.moddb.com/mods/perfected-doom-3-version-500/features/how-to-disable-catalyst-ai-with-the-latest-ccc

The game is zoomed in.
- or -
I only see part of the whole screen.
This is caused by your settings in "Control Panel\Appearance and Personalization\Display". When the text size is set to "Larger - 150%", the game screen will be zoomed in. Switch it back to 100% or 125% before launching Hotline Miami.

My screen is upside down.
If you have an Intel Atom N2600/GMA 3600 or similar, this is a driver issue. According to the FAQ, Intel should be aware of the problem and is working on a new version. I do not know anything else.

The desktop icon is blank.
Right-click on shortcut -> Properties -> Change Icon -> Browse to <steam_folder>\steamapps\common\hotline_miami -> choose any .exe -> apply.
The shortcut should now be fixed.

Game runs at like half-speed compared to videos.
Make sure you have latest drivers. If yes, disable V-sync. If you still experience slowdowns, make sure you play in fullscreen (fullscreen is always faster than windowed, applicable for anything). If you still suffer slowdowns, downscale resolution. And if you still can't get it to full speed, try not to play on your wheelbarrow :)

I can't use Shift+Tab to speak with my friends while ingame.
Steam overlay has been reported not to work Original version.
If you have latest drivers it should work flawlessly in Updated, however there have been reports it crashes the game when trying to Shift+Tab with some older graphics card. If that happens, I suggest disabling Steam Community by right-clicking on the game in library -> Properties -> uncheck "Enable Steam Community ingame".

Updated version randomly displays tearing/"VCR" effect, or vertical artifacts (black lines or points).
This happens on some graphics cards due to the game being upscaled from its Original resolution of 1280*720. First make sure you have latest graphics driver. Then try to disable V-sync and see if that improves. There is no fix apart from downscaling resolution otherwise.

I can't select any mask (even Richard), they're all unavailable (black).
Your save file got corrupted. You can either manually edit it (you'll need an hexadecimal editor for Updated version) to restore your masks or delete it and start again.

I advise against editing unless you know what you're doing, and remember to always make a backup.

For Updated version it can be found in "C:\Users\<username>\Documents\My Games\HotlineMiami\SaveData.sav".
For Original version it can be found by right-clicking on the game in library -> Properties -> Local files -> Browse local files -> "saves.dat"
Last edited by Skymirrh; Apr 12 @ 6:55am
Showing 1-15 of 66 comments
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Skymirrh Dec 27, 2013 @ 9:25am 
To the other people regularly watching Hotline Miami forums and helping out: I won't be around here for at least a week so please don't hesitate to bump this thread for me :D
markoh00 Dec 27, 2013 @ 12:38pm 
Great FAQ - thank you.
Any fix on how to use RIGHT Shift key in updated version to look around?
Skymirrh Dec 27, 2013 @ 1:33pm 
No idea mate. I saw you contacted the devs about this, please keep us posted :)
markoh00 Dec 27, 2013 @ 1:34pm 
Originally posted by Skymirrh:
No idea mate. I saw you contacted the devs about this, please keep us posted :)

I will post if I get an answer - thank you :)
Heisenberg Dec 27, 2013 @ 3:11pm 
I've tried reinstalling OpenAL but still no sound in the updated version...
kainalexious Dec 27, 2013 @ 4:07pm 
Still no sound in updated version. Tried the OpenAL fix.
markoh00 Dec 27, 2013 @ 6:51pm 
Originally posted by Skymirrh:
No idea mate. I saw you contacted the devs about this, please keep us posted :)

Now they know and hopefully they will fix the key binding problem for the shift key. Here is what Devolver Digital told me:

"...Will make a note to the dev who will do another update in January! Good find."
TaiTanium Dec 27, 2013 @ 9:26pm 
I am trying to play off of Windows 8, and everytime I try to play, it comes with an pop up, asking to download required files, which is Netframe 3.5
But apparently (from looking it up myself) 3.5 doesn't work on Windows 8. So I downloaded Netframe 4.5.1 to see if that would fix the issue, but it is still asking me to download 3.5.

Does anybody know how to fix this? Any help would be greatly appreciated.
matthew2846 Dec 28, 2013 @ 8:06am 
I tried fixing, then re-installing OpenAl but the sound still isn't there
9mm Jan 7 @ 11:31pm 
My sound is back in updated version thanks a lot.
pimp Jan 10 @ 2:41pm 
sound fixed thanks!
Skymirrh Jan 15 @ 1:33am 
No problem :) Sorry for all you guys out there with a sound problem not getting fixed when installing OpenAL, I have no idea what causes this in your case.
Qaizher Jan 15 @ 6:18am 
Hi there guys. Im having CTD upon launching the Update for Hotline Miami. Updated my graphics driver and turned off the Community Ingame but I still get the same issue.
Posted my debug file here. Hopefully I can get some pointers as to what I need to do or what im doing wrong

http://pastebin.com/d5hBXByu
Skymirrh Jan 15 @ 6:46am 
Originally posted by Qaizher:
Hi there guys. Im having CTD upon launching the Update for Hotline Miami. Updated my graphics driver and turned off the Community Ingame but I still get the same issue.
Posted my debug file here. Hopefully I can get some pointers as to what I need to do or what im doing wrong

http://pastebin.com/d5hBXByu
Take a look at these two lines:
glMapBufferRange not supported
No IBO/VBO/PBO buffer support available.
This means your graphics driver does not support OpenGL 2.1. If you do have latest graphics driver installed, please check you run the game on dedicated graphics and not integrated graphics (only applicable if you have switchable graphics like NVIDIA Optimus/ATI Hybrid Graphics/PowerXpress or alike).

If you don't have switchable graphics, then I guess your hardware simply isn't good enough for Hotline's updated version. What is your graphics card?
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