It's been a long time now that I help people out there regarding issues with Hotline Miami. Since the troubleshooting part of the stickied FAQ isn't up to date, I thought I'd make a new one with updated information whenever applicable. Please don't hesitate to link to this topic when following issues are posted ;)
I'm terribly sorry for Mac/Linux users but the fixes described here are targeting Windows users. However, the solutions are roughly the same, so I hope that'll help.
Finally, in any case, if you do not find a fix here, please use the search function before posting
, as in 98% cases, your question has already been addressed before.
TroubleshootingAchievements are bugged.
If you play on Original version, this is normal as achievements are known to be bugged in this version. Please use Updated version.
If you already play Updated version, just play through any level again (the introduction will do fine) and it should unlock pretty quickly (the game check for achievements only at fixed times).
If you still can't get it, do the achievement again, and after that play through any level. In 95% cases if you're trying to get an achievement such as Always On Top, you'll actually have missed something.But I can only play on Original version!
Please don't play Original if you can avoid it. See next question for possible fixes to Updated version.When I press "Start" in the launcher with Updated selected, game crashes on startup.
If you have NVIDIA Optimus/ATI Hybrid Graphics/PowerXpress or anything alike that switches applications between integrated and dedicated graphics, make sure the game runs on dedicated graphics (the Updated version executable is HotlineGL.exe). See this guide[support.lenovo.com]
for NVIDIA graphics, and this one[h10025.www1.hp.com]
for AMD graphics.
If you haven't or that didn't help, update your graphics driver and try again, it will probably solve the problem. If you do not know where to look, here are pointers according to your graphics card:On laptops, you may or may not be forced to download drivers from your vendor (Asus, Toshiba, etc.) instead of given links. Please be aware drivers provided by laptop vendors are rarely up to date. In that case, I have no easy solution for you.
If you already have latest graphics driver or that didn't work, you can try to disable Steam Community by right-clicking on the game in library -> Properties -> uncheck "Enable Steam Community ingame". Please note you won't be able to access Steam overlay ingame.
As a last resort, upload the file "C:\Users\<username>\Documents\My Games\HotlineMiami\debug.log" on http://pastebin.com/
or something and post the link here.
It contains information on what happens when you launch Updated version and could help me track down the problem for you.
You can also try the fix for the next question as it worked once. Please bear in mind older integrated graphics are most likely not to be able to run Updated version even with latest driver.When launching Updated version, I get an error about OpenAL DLL missing.- or -Updated version works but there's no sound on the standard 3.5mm jack output.- or -When I press "Play" in the library, nothing happens (no launcher).
OpenAL didn't properly install. Just install it again:
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> _CommonRedist -> OpenAL -> 220.127.116.11 -> oalinst.exe.
If after reinstalling OpenAL, you still don't get any sound when playing Updated version AND have other outgoing audio ports connected (such as HDMI or S/PDIF), verify that the sound isn't actually going through these ports. There have been reports that Updated version doesn't properly recognize the default audio device. I have no actual fix but I have a workaround: open up the sound device configuration panel and disable the annoying playback devices (either that or unplug them). It should solve the problem (don't forget to restart the game after unplugging/disabling devices).When launching Updated version, the game freezes at the autosave warning.
If you have MSI Afterburner, try disabling on-screen display.I have Windows 8 and the game runs on slow motion/crashes randomly.
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> Right-click on "HotlineGL.exe" -> Properties -> Compatibility -> Run this program in compatibility mode for Windows 7.
If it still doesn't work try again with Windows Vista (Service Pack 2).When I change resolution/language/etc. in the launcher, nothing changes ingame.
If you play Original, this is normal as Original is not meant to understand the launcher options and is only there as a last resort for when Updated doesn't work.
If you play Updated and changes are not applied, no solution has been found yet. Try to launch the game as administrator and please report back here if you find the fix.Game launches but is all black and white with big squares and artifacts everywhere, like on this screenshot[i.imgur.com].
If you have an ATI graphics card, disable Advanced Catalyst A.I. in the catalyst control center. Newer versions of CCC hid the option and you'll have to disable it manually: http://www.moddb.com/mods/perfected-doom-3-version-500/features/how-to-disable-catalyst-ai-with-the-latest-cccThe game is zoomed in.- or -I only see part of the whole screen.
This is caused by your settings in "Control Panel\Appearance and Personalization\Display". When the text size is set to "Larger - 150%", the game screen will be zoomed in. Switch it back to 100% or 125% before launching Hotline Miami.My screen is upside down.
If you have an Intel Atom N2600/GMA 3600 or similar, this is a driver issue. According to the FAQ, Intel should be aware of the problem and is working on a new version. I do not know anything else.The desktop icon is blank.
Right-click on shortcut -> Properties -> Change Icon -> Browse to <steam_folder>\steamapps\common\hotline_miami -> choose any .exe -> apply.
The shortcut should now be fixed.Game runs at like half-speed compared to videos.
Make sure you have latest drivers. If yes, disable V-sync. If you still experience slowdowns, make sure you play in fullscreen (fullscreen is always faster than windowed, applicable for anything). If you still suffer slowdowns, downscale resolution. And if you still can't get it to full speed, try not to play on your wheelbarrow :)I can't use Shift+Tab to speak with my friends while ingame.
Steam overlay has been reported not to work Original version.
If you have latest drivers it should work flawlessly in Updated, however there have been reports it crashes the game when trying to Shift+Tab with some older graphics card. If that happens, I suggest disabling Steam Community by right-clicking on the game in library -> Properties -> uncheck "Enable Steam Community ingame".Updated version randomly displays tearing/"VCR" effect, or vertical artifacts (black lines or points).
This happens on some graphics cards due to the game being upscaled from its Original resolution of 1280*720. First make sure you have latest graphics driver. Then try to disable V-sync and see if that improves. There is no fix apart from downscaling resolution otherwise.I can't select any mask (even Richard), they're all unavailable (black).
Your save file got corrupted. You can either manually edit it (you'll need an hexadecimal editor for Updated version) to restore your masks or delete it and start again.I advise against editing unless you know what you're doing, and remember to always make a backup.
For Updated version it can be found in "C:\Users\<username>\Documents\My Games\HotlineMiami\SaveData.sav".
For Original version it can be found by right-clicking on the game in library -> Properties -> Local files -> Browse local files -> "saves.dat"