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This comment just here is why im loving the game, the community is full of literate, respectable and intellegent gentlemen/women.
Generally it is a person that refuses to do his/her job (fixing for engis, shooting for gunners, piloting for pilots) I find it is very easy to differentiate between trolls and players who don't ahve any idea what they are doing but sometimes I mistake one for the other :/ generally best to be patient before assuming that someone is a troll due to the common lag and communication issues people have in this game, Capital did a good job describing how to deal with them so i won't ramble. :P
As a rule i check in the lobby before each game if everyone in my crew can communicate and the easiest way for each crewman to do so, that way in game I can find out what is wrong on my ship when someone isn't doing their job. Also it isn't out of the question to ask if people speak english (or whatever your primary language is) when they don't respond, typically people will tell you if they don't after seeing you type something in english with their name in the sentence. Using the voice command things in game can help with language barriers as well, due to the fact they provide a visual que.
The community is clean and polite (mostly) the trolls do exist but you just block +/or report them
A hand full got allready a permabann. Most others stop after some short bans.