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From what I can tell this problem has been around for quite awhile even before GTA V was released.
The default program quit shortcut seems to work for me since the program isn't frozen. Just stuck in an unending process.
Also try sending a message to Rockstar Studios. And leave notices with the Better Business Bureau.
Also as a last resort measure......dispute the charge on your card. Sometimes in cases like this a credit card compamny can help.
This IS technically sale of a non-working product that should be pulled off the shelves. Even if it IS digital.
My rule of thumb for games (that I recomend) is......for Mac only games I go through Amazon. For games I may use in either Windows or Mac I go through Steam.
If a game is broken, as far as I know Amazon has typically made exceptions and given refunds as long as there was valid proof.
Also if you see any reviews anywhere on this game (especially when it mentions the mac version) then be sure to stress this issue there.